Transcript
Camila Guaman (00:00) Kimmy. How you doing? Hello? How’s it going?
Kyle Rice (00:06) Good. How are you?
Camila Guaman (00:08) It’s been a busy week. Thank you. I appreciate you putting this in the calendar. Yeah.
Kyle Rice (00:15) No worries. For whatever reason. I apologize. I think our last meeting series fell off or ended or for whatever reason. So, I just wanted to get some time back on the books for a bi weekly meeting series here, just so we’re tracking updates, issues, all things atria, health and medallion here. Yeah.
Camila Guaman (00:31) I guess, you know, Nick when he canceled it, I think it also canceled us.
Kyle Rice (00:36) I think so. No worries.
Camila Guaman (00:38) There, actually, I’m so sorry, I’m just jumping in because I just had a conversation about this. So I don’t want to forget, but if… we could review Susan and gobi’s profile.
Kyle Rice (00:53) Yeah, absolutely.
Camila Guaman (01:06) So… so, okay… right now, she has a deadline for Florida. I like checked it off. It’s like approaching the 30 window, 30 day window. So we’ve been trying to really get on top of this. The main hold has been just getting a verification of employment from peachy and nyu. We were able to get it from nyu. It looks like we might not need it from peachy. I am just trying to verify that is the case just because we’re in such a tight deadline that we have 15 days. So, I know I asked them. They said… they had mentioned that they submitted to the board and like they just like needed like to hold off and like wait confirmation on this. And I’m trying to find the task. It was called the peachy task, the peachy medical task.
Kyle Rice (02:08) Peachy. Oh, I got it right here. Okay?
Camila Guaman (02:10) Yeah. So just for like seeing like as time sensitive as this is, like I would like to… just, I don’t know what the name would be like escalating or prioritize this task or this license? Yeah.
Kyle Rice (02:26) I can prioritize that just to ensure that we’re increasing follow ups because I believe Florida, the application is good for up to one year. It looks like we submitted this on 428, 20 25. And then I see it looks like Cassidy, one of our specialists had responded today that they’d uploaded it to the portal and the email verification of Florida on 414. And she’s estimating we might need about three to four business days. Yeah. Thank you. So I just,
Camila Guaman (02:55) want to make sure that I don’t miss it. So like, if, by any means like, you know, I know sometimes when I get to prioritize it, like I get to see it and to be honest, like PG like it has been such a huge pain point, like they just don’t reach out, there are people that are there that like are just completely like it’s just not something we’re going to be able to get like fully confirmed. Like we’ve tried for at least six months going back and forth providing different contacts even. And all this… I would hate for that to be the thing that like stops it, but it’s definitely not going to like if the board asks for it again. Like I just want to make sure that, you know, all that information has been given.
Kyle Rice (03:34) Yeah, it looks like it has, it looks like the specialist also responded to the board on the fourteenth as well. So it should just be pending Florida reviews there. And then it looks like we’re just hopefully we can get that added to the application and get the license issued. And then I will just put a priority tag in as well. So the team should be following up on a priority cadence leading up to 428. So hopefully we can get that last item needed before we can issue.
Camila Guaman (04:03) Okay, perfect. Now, I want to talk about fingerprints.
Kyle Rice (04:08) Okay. I don’t.
Camila Guaman (04:09) want to talk about it. Susan and gobi. When she started, she had to go to printscan for some reason. They were printscan. I never really, actually, I think I was talking to, I guess brought this conversation that we had where like they were forcing her or requiring her to go to harlem. Yeah. Even though there were other printscan locations like just based on her zip code because she lives in a city, this was just like a full requirement. She went and got it done. The printscan task had, you know, New Jersey, Florida, all of that. And so she got it done. But then she also like giving at least this is my understanding, maybe I’m wrong here. She was able to get these fingerprints. She was able to get the fingerprints valid for her RN license.
Kyle Rice (05:04) For her RN.
Camila Guaman (05:06) For New Jersey… I could be wrong here but at least from like what I was able to see and this is why like maybe that’s the part that it’s not making sense to me because maybe it wasn’t used.
Kyle Rice (05:23) Let’s take a look here. Yeah, it looks like she was able to submit these through identigo to New Jersey, which is very strange because that is, you know, a little bit outside the norm of the process. Let me ask the team if they could take a look at her fingerprints as well.
Camila Guaman (05:41) That would be amazing because, you know, she had to go to, she had to go to harlem, which is completely outside. And then.
Kyle Rice (05:48) Yeah, because I see she’s local to long island city.
Camila Guaman (05:52) Yeah. With that too as well, like… you know, we’re just have been struggling to get these tasks completed. And so if she no longer needs to, like also, at one point, they did say that she no longer needed to. And then that information changed. And so I had told her she didn’t need fingerprints and I had told her today that she does need fingerprints. And so I just want to be sure that like the information that I’m getting from medallion is, you know, like the best?
Kyle Rice (06:22) Yeah, yeah. Absolutely. Let me follow up with the team on that because this seems like a weird kind of edge case Cammy here. So let me follow up with the team on that and then get you some additional information there. I also got an update on dr depaulo. Hopefully, I should have an update from, we finally found a good contact at identigo. So I’m hoping to have a good update for him by tomorrow.
Camila Guaman (06:44) I really need that update. That update that would be amazing. I’m going to look forward to that. Okay? That would be… big win.
Kyle Rice (06:53) Absolutely. And then just to, I know dr Amy Greenberg has had quite a few, and I imagine this may be on your list for today, quite a few challenges. So I just wanted to provide an update. Yes, that.
Camila Guaman (07:06) Would be amazing. Yeah.
Kyle Rice (07:07) Happy to jump in if you have anything specific regarding her.
Camila Guaman (07:09) Before we finish with Susan, though, there’s another task that sounds like great news. Now, the other one that I wanted to point out and I think this is what I just wanted to like share with you. But like I feel like the notes sometimes that we get from Medellin are not the clearest and so this is for this proof of six contact hours.
Kyle Rice (07:32) Yep. I got that one open. Right now. Looks like she, yeah, she needed six, six additional contact hours in pharmacology relating to CDS including pharmacologic therapy and addiction prevention.
Camila Guaman (07:44) Okay. This looks like that’s what it is. Am I missing something? I don’t… know cmes, are you actually good for two years? Maybe that is why… yeah.
Kyle Rice (08:00) I can get some additional information here because I know they may have a specific… time requirement. So I’m just taking a look at the cec upload. It looks like there was a couple from… that she had completed on there. So I can check with the team to see if those are usable.
Camila Guaman (08:18) At all, even if it’s like, hey, these two, we can count the other one. We’re not going to be able to count because this one says substantive… and… that’s the one that was.
Camila Guaman (08:35) also tied to a three. Yeah.
Kyle Rice (08:38) Let me verify with the team and see if those will be accepted. I’m hoping they would be because typically they’re just asking for proof of previous completion, but let me confirm there and I can follow up. Okay, yes, that.
Camila Guaman (08:51) Would be amazing because I think she’s going back and forth. You know, she told me like this is something that like nyu provided for her. This is like verified by New Jersey. She went specifically through that. I think she even had like complete like an additional one, see one from June of 26 that it looks like it was definitely based on that to complete this task. And so she’s… just very, you know, confused. Yeah.
Kyle Rice (09:12) Yeah. For sure. I can get some additional clarity there, help close the loop. And then I can let you know, hopefully those should be accepted by the board. And then I can let you know, like accepts and then, and also have the team take a look at the criminal background check as well. Okay?
Camila Guaman (09:25) Perfect. So that’s good on Susan. I’m just going to as we go into Amy Greenberg. Okay?
Kyle Rice (09:36) Yeah. I did pull her updates for her. It looks like California is just pending review of her verification of experience. We just re sent that to the board on 320. Florida did finally confirm the transcript, but they are requesting one additional item. The apa program verification, that verification is in process with the team. As of yesterday. It looks like they just started to reach out to request that from her education institute. Also her, Massachusetts is pending an academic program director form and we’re just pending a reply from the school there and confirmation that’s been sent to the board. And then New Jersey, her new criminal background check was sent to the board on 410. And then we’re just pending New Jersey to process that pre and postdoc verification of experience forms as well, that really were sent to the board on right around the end of March.
Camila Guaman (10:25) Okay. Okay. I’m so sorry, Kyle, I might have to ask you to repeat a few things on that. Yeah, no problem. So what I’m going to do is we have an email chain is the last email chain that we have from Monday. When you gave me an update. Was there any other updates after Monday? Just want to see I have the most updated email?
Kyle Rice (10:49) I believe. So, let me take a look. Let me just pull that real quick. Give me one second Camille. Yeah.
Kyle Rice (11:14) Yeah, that looks to be up to date. Except for the Florida, the… transcript has been reviewed, but otherwise, that should be up to date.
Camila Guaman (11:24) So, they have it now. Yes. So, transcripts… received as of when?
Kyle Rice (11:33) Transcripts were received as of?
Kyle Rice (11:49) Give me one second. I’m just juggling some tabs here.
Kyle Rice (12:00) Looks like they were confirmed received as of the… fourteenth. Okay, great.
Camila Guaman (12:07) What do you think happened there? Because they, like the first one was in December?
Kyle Rice (12:13) Yeah, it could have been like a board error where it didn’t get attached to the correct file. It could have been the license processor error. It might have opened it and did not attach it. It could have been a couple of different reasons, but it is, that does happen from time to time. In terms of transcripts. I know they’re electronically sent over to the board and they have to like physically like from parchment, get the email and open it. So, I’m not really sure. It’s kind of hard for me to speculate what kind of happened from the board’s end there?
Camila Guaman (12:47) This is confirmed, received, right? Yes. Can I ask a favor? Due to Amy ringer being a special case at this point, if I could have a screenshot that, where the board, I have a feeling like it’ll show up. Yeah.
Kyle Rice (13:05) I’ll pull that for you.
Camila Guaman (13:05) That would be amazing because, you know, she’ll ask that and she’ll go to the board and so, I’d rather just say for a trip?
Kyle Rice (13:11) Yeah, absolutely.
Kyle Rice (13:18) I’ll make it a quick note for myself here, and I’ll pull that for you after the call. Yeah.
Camila Guaman (13:25) Awesome. Yeah. Okay. So that’s for Florida that’s is there anything pending as?
Kyle Rice (13:29) Of, for Florida? Just the, just her program verification, which is currently pending. So that might have been requested just based off of her transcript review. So, it looks like that is in process with our verification team here.
Camila Guaman (13:45) Okay. Great… program verification. Okay? And then, what about background checks for New Jersey?
Kyle Rice (13:55) New Jersey was just resubmitted as of 410. So that is in process.
Camila Guaman (14:00) Any idea why I feel like there’s has been like a little bit of a pattern there’s. Like the board not receiving the fingerprints. I think this is like something that has to be done to go. I.
Kyle Rice (14:11) Yeah, I’m not sure with that, but I’m happy to see if we can take a look. It looks like we were just awaiting the ccn number, her contributing case number and did not and did not receive that until April eighth.
Camila Guaman (14:24) Okay. So we’re missing these.
Camila Guaman (14:32) And then… four eight, right? Four, eight. Yeah. And then fingerprints were resubmitted when 410, let me see if I can. Okay. And then any news on the pre doctoral supervised forms and post doctoral supervised forms?
Kyle Rice (14:56) Not as yet. I believe those are still pending review with the New Jersey board. And I’ll check in when I’m doing the screenshot with her as well, just to see if there’s any additional updates, but I had not seen anything come through in terms of that as of yet.
Camila Guaman (15:09) What do you think it’s the holdup just because it’s been a few months. I think that’s where like dr brinzer’s, frustration is coming from.
Kyle Rice (15:18) Yeah, I know. Let me see. Yeah, I’m not, I, it could have been. I, let me just take a look at her because I’m, not trying to speculate here at all. Do.
Kyle Rice (15:37) Let me see.
Kyle Rice (15:54) It looks like when they received the first supervision form sent in on one thirtieth, the board said they received it, but they wanted the verifications separated out on different forms. So it looks like there was a little bit of rejection on the initial verification there.
Camila Guaman (16:10) Was that for the pre or the post?
Kyle Rice (16:12) For both, it looks like they were combined and sent in the first time.
Camila Guaman (16:31) And then they were resubmitted in March.
Kyle Rice (16:33) Yes.
Kyle Rice (16:41) Yeah, resubmitted from her on… 317, and then went through on three twentieth when she completed the task.
Camila Guaman (16:51) So, okay. And then the epp was the exam, and then you guys remember to send that out on 12 in addition. Yes.
Camila Guaman (17:06) Why do you think? And maybe this is people’s specialty? We’re not really used to this on atria’s side too, just like how like the application was taken and just the process in itself. But for the exam, like why… if this is an exam that she needs to take, my question is why was this task created initially?
Kyle Rice (17:32) The eppp exam? No?
Camila Guaman (17:34) No, because in that, she has a result for it, she already took that. So that’s perfect. It would be more so for the written exam. I.
Kyle Rice (17:43) don’t believe there’d be a written exam required for that. So they may waive that. I believe the only exam that they’re going to require is just the orientation exam, which is just like a board orientation, quick, like kind of quick check in on just like board general knowledge. That should have been, let me take a look at that and see what was going on with that. But typically that I believe for like because I’m not super familiar with the psychologist process offhand, but I know for MDS, aprns, they typically would complete that after, the license has been granted.
Camila Guaman (18:17) Oh, so this is going to be after the license gets?
Kyle Rice (18:19) Granted. Yeah. But let me check in on that as well. Yes.
Camila Guaman (18:30) Another thing that was brought up as well is where this, for mass? Okay? Anything pending? Anything else that I missed for New Jersey? No, no, nothing. Okay. Great. Another thing that was brought up for, is for Massachusetts. So, so another, if there’s is there anything pending for Massachusetts? No,
Kyle Rice (18:51) We are just pending the board processing of the professional reference from Conway. It looks like that is confirmed received. And then the academic program director form is the only outstanding item we’ve had and the team just followed up last week, we’re just waiting for a response from, her education institute to turn that around.
Camila Guaman (19:16) Yeah. Confirmation of what I’m sorry?
Kyle Rice (19:24) It’s the academic program director form.
Camila Guaman (19:49) And then in terms of like, the type, of application, just want to like the application of medallion still reflects psyd as… opposed to PHD.
Kyle Rice (20:04) I believe, that might be the specific because it might be a different profession type with Massachusetts. Let me, let me double confirm that for you.
Camila Guaman (20:13) No, I think this was like, so initially, I think this was like two months ago, when I emailed it was just added incorrectly on my part, like it should be PHD. Okay. I thought medallion was working on changing that specialty and that it would be like around this, it would be the same thing that they require. So it would just be an easy like transfer. Is, is that something that is being worked on? Let me?
Kyle Rice (20:43) Check in on that because I have not seen any notes on that. So, let me just double check on that here?
Camila Guaman (20:47) Oh, yeah, because I can send you the email that I had previously sent you. So I thought that was being worked on and, I think the, what I got was like I would get a follow up but I didn’t.
Kyle Rice (21:01) yeah, no worries. Let me take a look there, Camila, and I can help close the loop. Yeah.
Camila Guaman (21:04) That would be great. This one specifically because it’s like there’s nothing else pending on that other than just changing the specialty. I don’t know how it could be more complex than I’m thinking and that’s totally fine. But if I could just have… an update tomorrow, that would be great just because I’m meeting with her and, yeah.
Kyle Rice (21:26) Just being a little bit escalated with the, you know, the time the licenses are taking me. I totally understand where she’s coming from, like, and I can work on that as well. Anything else, for Amy?
Camila Guaman (21:39) I think that, I think that’s it. Yeah, I just wanted to add.
Camila Guaman (21:49) I was just, I need to send it to Joe.
Camila Guaman (22:23) Okay. The other thing that I wanted to bring up is… fingerprints are still being an issue? Am I missing anything? Like is medani working on something? Is there a deadline until when these are things these are going to be finalized? I keep finding print scan tasks that have New Jersey on it. And then.
Kyle Rice (22:49) If I, you.
Camila Guaman (22:52) know, I don’t have control of all the fingerprint tasks that are currently open. But then once that does happen like when I do find one and I see it’s usually, you know, it says New Jersey still added to these tasks and then I ask them, hey, like is, should this be a separate task for identical? And then they’ll either say, yes, I actually got a no for one, but I wanted to triple sure with you. Yeah.
Kyle Rice (23:12) But what I could do, I did touch base with both our licensing manager, and senior intake manager, our head of licensing and senior intake manager. They let me know that they should be combined like keeping the print scan tasks as is. And then there should be. And then there should be a note in there that said that you should be able to complete the task. Excuse me, the, New Jersey prints via identical. Once we receive the specific case number, let me do a quick audit of those just to make sure that we have everything in flight.
Kyle Rice (23:39) And then I can close the loop with them on that because that should have been in process some time ago. So if you’re still seeing any on your end of the house, feel free to flag it to me. But, I’m gonna take a I’m just gonna review all the New Jersey requests we have, and then, yeah, go from there. So I’ll get that here for you, Kami, that.
Camila Guaman (23:55) Would be amazing because it’s just not feasible for me to just keep track of them all. But if, I could have that report that you’re going to be working on basically just like, hey, these are all the tasks that came up with New Jersey. These are the ones that we’re going to be cleaning up. And then that way I’m aware also and I can also contact these providers myself and let them know like, hey, these tasks are going to be changing. Please be on the lookout. Yeah.
Kyle Rice (24:15) Absolutely. I can do that for you. And.
Camila Guaman (24:19) If we can confirm for Chelsea Lehman as well, whether or not she can use a pen scan. She’s not in New York, so that might be the case.
Kyle Rice (24:29) I’m sorry, I apologize. I did not catch her first name Chelsea Lehman.
Camila Guaman (24:35) LEHM a NN.
Kyle Rice (24:45) Got her right here.
Kyle Rice (24:50) Yeah, she’s in Michigan. She can use the print scan test. She should be good to go with that, okay?
Camila Guaman (25:03) I think that’s it for now. Thank you so much. I.
Kyle Rice (25:06) Appreciate that. Yeah, no worries. No worries. And I also just want to give you a quick update on just a couple of renewals we had in process for the month. Looks like we’re in pretty good shape here. Everything is either out to the provider or at the board just with the exception of Claire Lyons. We just needed her Connecticut email address verification and CE attestation. And then sienna lecorps, for her nurse practitioner and RN license in Florida. We just needed a CE attestation for her as well. Otherwise, everything else is either out to the provider for review or in flight with the board.
Camila Guaman (25:46) For Claire Lyons, what license was that?
Kyle Rice (25:50) Claire Lyons that’s for her RN in Connecticut, Cammie?
Camila Guaman (26:11) Okay, amazing. Thank you so much, Kyle. Yeah.
Kyle Rice (26:13) No worries. Are you in the office today?
Camila Guaman (26:15) I am in the heat. I,
Kyle Rice (26:17) know, staying cool. It’s naturally, the two hottest days of, you know, the year at 92 degrees and, you know, middle of April, so I can’t believe it.
Camila Guaman (26:24) No, we’ll have a break next week. I,
Kyle Rice (26:26) know, I was hoping to keep my air conditioning off for a little bit longer, but that’s not the case today.
Camila Guaman (26:30) No, I need to get one. So, you’re ahead of the game. I also wanted to, I believe there’s something right here that I just saw. Sorry. Oh, wait… actually.
Camila Guaman (26:50) Is this what you guys were waiting for? That’s? So funny… is this it?
Kyle Rice (26:58) Can you open the attachment? Is there an attachment on there?
Camila Guaman (27:01) Yes.
Kyle Rice (27:05) Yep, that’s exactly it. Okay. Did, did he submit that, Jonathan Feldman? Did he submit that directly to New Jersey? Or did he send that to, oh, sorry to Massachusetts? Or did he submit that directly to? Let me just take a look at the form? Or did he just submit that to Amy? I’m gonna take a look at the form real quick here.
Camila Guaman (27:31) Was there like a paycheck? Is there a way for you to see that? Sorry, say it one more?
Kyle Rice (27:38) Time?
Camila Guaman (27:39) Sorry, how you wanted me to ask it, right? Yeah.
Kyle Rice (27:42) Just just good confirmation that was sent directly to the Massachusetts… board at, and I’ll give you the email address here? Yes, that.
Camila Guaman (27:51) Would be amazing.
Kyle Rice (27:59) It looks like you can go to letter P, y for the email address. Can I?
Camila Guaman (28:04) Ask you, could you type it in the chat? Yeah, let.
Kyle Rice (28:08) Me, see if I can pull this out. I’m gonna have to manually type it because it’s not letting me pull from the form. Ah, nope. There it goes.
Camila Guaman (28:35) Okay. I will keep you posted on that. I do have something else.
Camila Guaman (28:48) Oh, yes. So, I don’t know maybe this like alert had like a date or something, but I’ve been getting a few messages from RNS, we like had spoken about this a bit ago where I had mentioned like RNS basically NPS pas, and MDS are the only ones that have malpractice insurance here. And so we do not require, the other ones because they do have malpractice, it’s just basically an entity. They don’t get any visual malpractice. And so when they’re filling out the profile, they’re still getting these emails from medallion. And these have been like RNS who are saying like, hey, I’ll keep getting this, but these emails from medallion, like I’m not sure. Like, is this completed. Is this completed? And I… like, I would like for that to be turned off for them since it’s not required by us. Yeah, let.
Kyle Rice (29:42) Me take a look and see if I can do that for the RNS. Is it just stating that they’re needing to add a, either was it a board certification or was it a malpractice policy?
Camila Guaman (29:52) Malpractice?
Kyle Rice (29:58) Yeah. What we can do too is I can, if you have a, do you have a, does atria have like a blanket copy of the malpractice policy as well? I can just upload that as a placeholder for the RNS or is it, do you know if they’re typically on a case by case, like it’ll list, like Kyle rice as like the like individual practice holder, or if it’ll list like atria health, and then list like all the providers.
Camila Guaman (30:20) So, for RNS, like they don’t get like added in like they don’t have a list? They don’t have a roster, but it could be like a general like a general letter that says RNS, would that work?
Kyle Rice (30:32) That’ll work. Yeah. And then I, what I’m gonna do is I’m gonna ask our tech team to see if we can turn that off too in the meantime. And if it’s.
Camila Guaman (30:40) easier to turn it off for everybody, that would still be great, like, of course, like if it’s needed for an application, then that makes some sense. Yeah.
Kyle Rice (30:46) I don’t think it’s typically needed for the RNS but for like the mid levels and above, it would definitely be required.
Kyle Rice (30:52) But let me take a look there with our technical support team and see what we can do to turn those notifications off for y’all.
Camila Guaman (30:59) Amazing. Thank you so much. Yeah.
Kyle Rice (31:01) No problem.
Camila Guaman (31:04) Alrighty. Well, thank you so much. That would be amazing. I will talk to you later and then just looking for, the report and then like anything else that it’s like with Amy specifically, that would be amazing. And I know Susan should go and follow up.
Kyle Rice (31:17) Yeah, absolutely. Absolutely. I’ll get those moving for you. Just give me a little bit of time here to work through our updates and then, I will confirm Susan to go. I’m just going off my notes here. Of course, I can’t, can’t read the first one I wrote Susan to go be, which I just spelled with a y instead of a G. But I will take a look at her New Jersey CBC as well as her contact hours for 20 23 to see if we can accept those, dr grunberg for her Florida. I’ll get you guys a screenshot so we can get the transcript confirmation for her, for New Jersey. I will confirm the eppp and see if there’s any updates pertaining to that pre and post supervision documentation. I’ll do an audit of the print scanner tasks with New Jersey, and then I’ll see if I can pull some reporting out for you there. I’m not sure if I can do that via tasking, but I should be able to, if I can, I’ll send that over to you. And then I’ll get in touch with, based with our tech team to see if we can disable the RN notifications for malpractice insurance. Anything I missed there by chance or anything else that we need to add in?
Camila Guaman (32:16) I don’t believe so, other than I think you’ve already mentioned that, but just Amy grunberg, that’s it. Yeah.
Kyle Rice (32:23) She’s she’s top priority in our system right now. So, I’m going to get her.
Camila Guaman (32:26) And then the great update, Melissa, Paul, that’s it, Melissa.
Kyle Rice (32:29) Paul, I’ll get you guys going on that perfect. Thank you so much. Yeah, no, have a great day. Kami. Thank you so much for your time. Bye.