Transcript
Jacob Andreasson (00:00) hey, val. Hi… hi, Amber. Hi, Keith. Good.
Amber Pate (00:08) Oh, I was muted. Sorry, oh.
Jacob Andreasson (00:10) Not able to hear you guys. Oh, there we go. That was on my end. My bad, my volume just turned down. How are you guys doing today?
Keith Jones (00:23) Doing great, doing great.
Jacob Andreasson (00:24) Awesome. Well, super excited to chat with you guys by way of introductions. My name is Jacob. I’m on the partnerships team here at medalliance. I’ve been with the organization for about three years now, just supporting groups across credentialing, pay enrollment workflows as they continue to expand. I’ll let Mallory do a quick intro. And then if you guys wouldn’t mind doing a couple as well, we can jump into it from there. Okay?
Mallory Smith (00:51) Thanks, Jacob. It’s a pleasure to meet you both. I am based in Nashville, Tennessee. I’m a solutions consultant here at medalliance. So just here to support the conversation with any technical needs or conversations that you may have, but looking forward to it.
Keith Jones (01:04) Sure.
Amber Pate (01:05) I’m Amber, I am operations over here at skytherapist. And I’m also here to see what you guys can do and how you can work with us to help us accomplish our goals. So, thank you for hopping on this call at a short notice. I know we literally just scheduled this movie two or three days ago, so.
Jacob Andreasson (01:22) Yeah, Amber. Sorry, Keith, I’ll hand it to you after, but I was just curious, how did you come upon my information? Google? Okay, perfect. I’m on.
Mallory Smith (01:31) Google now.
Jacob Andreasson (01:33) Yeah, that’s awesome.
Keith Jones (01:35) Okay, great. Yeah. And I’m Keith jones, I’m the CEO of skytherapist and I actually, we’re in network with caresource and caresource uses, you know? Okay, we do.
Jacob Andreasson (01:47) Perfect. Yeah.
Keith Jones (01:49) So, I kind of like the way their flow is. And just because we uploaded, I think about maybe 150 to 200 providers and I just kind of like how they, their notification system and so forth or your notification system is and so forth. So, yeah.
Jacob Andreasson (02:04) Well, also when, you know, if you think this makes sense after this call, we can absolutely set up some time to take you guys into the platform as well and you can see what that looks like firsthand but really the goal today is pretty simple. You know, I’m pretty confident that there’s some alignment based on what Amber sent over based on kind of what you’re looking for throughout this evaluation. But really I want to put you in a position to determine, you know, if you think it does make sense to move forward with a formal evaluation if so great, if not, you know, happy to part ways as friends as well. But what I’d really like to do today is just kind of understand, you know, I guess why you’re thinking about making a switch now, maybe kind of how the credentialing enrollment process is working today and, you know, if you were to make a change, what success would look like with that. So then with that base and understanding, I can really share kind of what medallion does. And, you know, I have a couple slides I mean to inundate you there, but I think that could help guide the conversation but we’d love to just kick it off by understanding kind of where you guys are at in your kind of current credentialing life cycle and why you’re pursuing a change right now? Yeah.
Keith Jones (03:11) Well, I’ll just tell you. So we’ve been working with the va for, since 2013, 2014. And all of our contracts are delegated contracts. We started working with tricare, probably two years ago and we added a bunch of providers and so forth. And we thought tricare was going to be this big thing and it really didn’t I think we uploaded probably about 2,100 providers, something like that. So that’s kind of what we were working with… but we got kind of locked into a contract or whatever. That just didn’t make any sense, you know, because we weren’t using the providers ever. We don’t need them to be recredited, you know, recredentialed or anything, you know. So that’s why we’re really calling for a transition because we’re kind of like we’re learning, you know, tricare is more like a commercial, same kind of thing as commercial insurance really as far as, you know, generating revenue, we actually have to reach out to the members and so forth and bring them in, you know? So like with caresource, you know, we’re like, I think we uploaded probably maybe 122 100 providers, whatever. I think maybe 80 of them co, completely went through, you know, so we kind of want to just start over again, you know, from scratch over like deal with those, you know, the 80 or so, you know, providers or not even that really. But just starting over again with credentialing, you know, that’s it right now with ccn, we’re going to have to add a few more providers in and just kind of rebuild things so that’s really it.
Jacob Andreasson (04:49) Okay. And when you say upload, do you mean like get in network with caresource?
Keith Jones (04:54) Yeah. So we don’t have a delegated contract with caresource.
Jacob Andreasson (04:58) Okay. So you do direct enrollments there with them?
Keith Jones (05:01) Yeah, correct.
Jacob Andreasson (05:02) Okay. And then, I know Amber, you mentioned you are largely delegated though. So how many payers are you delegated with?
Amber Pate (05:09) Oh, I think that’s a lot. Yeah.
Keith Jones (05:11) You know, it’s probably maybe like eight, you know, but the thing is with commercial insurance, we’re not, we don’t get a lot of business from commercial insurance.
Jacob Andreasson (05:18) Yeah, you know, it’s.
Keith Jones (05:20) really? What we’re primarily focused on is, you know, ccn which is, you know, triwest, and optum, and then tricare, yeah.
Jacob Andreasson (05:32) Okay. Got it. Let.
Keith Jones (05:34) Me try here with humanity.
Mallory Smith (05:37) Got it. Absolutely. Hey, Jake, if I could just ask a question really quick.
Jacob Andreasson (05:41) Yeah, absolutely. I.
Mallory Smith (05:43) Think you might be giving me an Healthstream. Yeah.
Jacob Andreasson (05:45) That’s what I was hearing as well. Are you guys, Amber, Keith, you guys hearing that as well?
Keith Jones (05:49) Oh, no, yeah.
Jacob Andreasson (05:50) Oh, it’s gone on. Okay. I think we’re good. Now. Let’s go knock on wood. But yeah, go ahead Mallory, thanks, so.
Mallory Smith (05:56) Keith, hear you loud and clear about tricare humanitarian, operating like a commercial payer for sure. So, it sounds like even though you have a delegated agreement stood up, the largest part of your market share is coming from more of the government payers especially working with the va, is that correct?
Keith Jones (06:12) Yeah, that’s correct. Okay. So.
Mallory Smith (06:14) When you say the largest portion of it, you mentioned 2,100 providers, is that your total provider group size right now?
Keith Jones (06:21) Yeah, but like I said, we’re not going to, you know, really we need to kind of like take a step back, whatever, and, you know, start from scratch, you know, really and then kind of like when we’re right now, we have a delegated, we have a carve out contract with caresource for Atlanta and Tampa.
Keith Jones (06:40) So I really want to kind of like, you know, we have that and then kind of start with, you know, state by state with certain areas where we know there’s a need. Because again too, what happened is, you know, we’ve been with, you know, the va ccn for a long time and they took the scheduling and everything away from optum, and tribest. Okay. So that’s huge. So like now we’re having to, you know, contact each and every va, you know, and then kind of like do a cart before the horse thing. We have to say, hey, you know, what do you have, you know, how many providers do you need? Do you have availability then bring the providers on, you know, or vice versa? You know, so really right now, like I said, it’s going to be, you know, kind of like almost starting from scratch again and… you know, go state by state, you know, like and that’s what it is and then build up to, you know, maybe a few 100 providers and so forth. So, you know, I think the previous relationship where they just didn’t like the fact of us, you know, having all these providers over there taking a step back and say, hey, you know, what? This isn’t working. We need to kind of start from scratch again. And then, you know, build up whatever, but we’ve been around for a long time. You know, we have just so, you know, like we’ve kept every provider that’s ever applied to skytherapist. It’s a little over 6,000, you know. So whenever there’s a need, you know, we send out, you know, email and say, hey, we need providers in Georgia or whatever it is. And then we’ll bring on 10 and whatever it takes to fill the need that the va is requesting.
Mallory Smith (08:03) Okay. Thank you. As if you guys weren’t busy enough. Now, you have to go through staffing and recruiting and building a network, love, that they made you do this.
Keith Jones (08:13) Well, yeah, I mean, we do that fairly well though, you know, like we have a current contract. We’re bringing on 300 providers, you know? So I mean, it’s not that big of a deal because that’s what we’ve always done, you know? So, okay. Yeah, yeah.
Mallory Smith (08:25) Thank you. So for the purpose of this conversation, it sounds like you’re looking to grow something new from the ground up and we want to keep our conversations focused on that rather than your current state because it sounds like you’re wanting to just start from the ground up a little bit. Is that correct?
Keith Jones (08:40) That’s pretty much what I would say. Yeah.
Mallory Smith (08:41) Okay, perfect. All right. Thanks for clarifying that and.
Keith Jones (08:44) Then build to, you know, like we’re used to managing a lot of providers, you know, it’s just whatever the need is and, you know, the va did make some changes but it’s quite possible that we can build back up to where we were, you know, where, you know, but like I said, how it used to work is try what’s optimal and say, hey, here’s 100 veterans boom, you know, or they would give us and sometimes they would give us not sometimes but they would give us a list of a pin list of how many veterans are waiting in certain cities. So we get like a two week notice, you know, prior to and say, okay, hey, we need 20 providers in Texas. We need 10 providers in Illinois, we need, so that’s kind of how it works. So we’re trying to figure out how to work within the new system now to do the same thing? Thank you.
Jacob Andreasson (09:32) And so with that structure right now, like where is all your provider data stored?
Keith Jones (09:37) We have a spreadsheet, we have the logins because we have to upload every, we have to upload to the payers. Every so often, you know, our credentialing person. So we have a really good credentialer, she credentials all the providers. She has a couple people working for her too, you know? So she handles all that data and uploads and so forth to, you know, the payers?
Jacob Andreasson (10:00) Okay. So, has she been managing this herself up until now? And then it’s kind of like is it like hidden inflection point where you’re looking for, you know, to achieve more growth goals? And can you talk to me a little bit about that?
Keith Jones (10:12) Well, she can’t really right now, we’re just in maintenance mode, you know? So we can’t you know, for our current contracts, you know, we have to be into QA, you know? Yeah. So right now we just kind of, you know, pause everything. We’re just maintaining what we have. Now, you know, in our main contracts that don’t require, they’re not delegated contracts anyway. So it doesn’t really matter.
Jacob Andreasson (10:33) Okay.
Keith Jones (10:33) Yeah. So.
Jacob Andreasson (10:35) Okay. Got it. And for the ones that are, you are delegated, are you guys like an ncqa certified cvo or no?
Keith Jones (10:43) We were just under our, we were under Andros before. Oh, okay.
Jacob Andreasson (10:48) Okay. So you guys were using Andros, okay. Gotcha. Yeah. Okay. That’s super helpful. Can you like walk me through? I guess when you know a new, so you’re going to enter a new state? What does that onboarding process look like for, you know, getting a provider like essentially in network and ready to see patients in that state right now?
Amber Pate (11:07) So when you say in network, so… for credentialing, I guess it would depend for contracts. So if we’re talking delegated ccn for example… really we’re uploading their information. So we’re starting off in Andros, and this kind of goes back to that checklist that I sent you, which is what we would need from you guys, which is what we kind of need to match andros’ system. Just, it’s not been ideal. So anyway upload the providers, they go through everything mpdb. And once we go in the system and we approve them, if there’s any flags or anything like that. Once we approve them, we send over our roster to the payer, they approve, the providers, load them into the system and they’re good to go. So our delegated contracts for the most part, they, I mean we’re in control of who we submit really. And that’s also the reason I put in here, you know, ongoing monitoring with the license expiration, the sanctions re, attestation alerts all those things having someone manage those or just kind of oversee would be super helpful because as Keith mentioned right now, we’re in maintenance mode and we have Teresa our credentialer and a small team that’s doing that. So provider… enrollment roster management would be super helpful just so we know, because right now, what’s happening is our payers are alerting us and saying, hey, this license is due to expire. Let’s reach out. I would prefer us, you know, beat them to that punch.
Jacob Andreasson (12:41) Yeah, proactive versus reactive.
Amber Pate (12:44) That would be ideal. Yes.
Keith Jones (12:46) Yeah. So we have that and we have certain areas right now where we need to add more providers. Yeah, and that will build, you know, fairly quick. We’ve got to have that in place, you know?
Jacob Andreasson (12:59) Yeah. You need the infrastructure to really start kind of hitting the stride and reaching these new markets. Is that kind of what I’m hearing?
Keith Jones (13:05) Yeah. I mean, like I said, we’ve been doing this for a long time, you know. So, I mean, yeah, I think the main thing we need is just, you know, a platform, whatever a vendor that’s going to, you know, do a lot of verification and so forth. Yeah. And that’s it, you know. So I mean, we can, you know, we’re ready, you know, now, you know, because while we’re in this process, it’s you know, it’s you know, veterans are waiting and we, and the thing is too, we have to delegate it because it’s taking too long for optum and trios to do to credential providers. As a matter of fact, they won’t even take us away from delegated credentialing because they don’t want, that burden anymore. We.
Amber Pate (13:45) Can’t well, not only that the load time is insane, the load time? Yeah, credential plus load. I mean, it’s just, it’s insane.
Keith Jones (13:50) The load time is three times the time, how?
Jacob Andreasson (13:53) Long would you say it typically takes to get a provider credentialed for you guys right now for, I guess delegated and then direct?
Keith Jones (13:59) Well, let’s see. I mean, first is directly, we’re doing it, you know, when they’re completing applications and so forth. Yeah, seven to 10 days, you know what I’m saying? Seven to 10 days, everything’s verified, they’re ready to go. Then we upload them. We send it to the payer. Now that’s where the hang up happens, the load time. Yeah, with optum, or with this triwest, I think optum is a little faster now, Amber, do you think? Yeah, optum’s taking some time?
Amber Pate (14:26) It is, and then to speak to the non delegated, I think, I mean, max, if the provider’s doing their part… three weeks. So, I mean, it’s not crazy.
Jacob Andreasson (14:38) Yeah.
Amber Pate (14:40) We’re just looking to have a different support team.
Jacob Andreasson (14:44) Yeah. Got it. And.
Mallory Smith (14:46) So, if I could just dig in there a little bit, it sounds like you currently have your ncqa certification, your roster management, everything happening with Andros, or Andros?
Keith Jones (14:55) Andros, yeah.
Mallory Smith (14:55) Are you looking? Yeah, I’m sorry, could you repeat that last part?
Keith Jones (15:00) We’re moving away from Andros. Okay?
Mallory Smith (15:02) So, my question, is it not meeting your needs currently, or are you just wanting like a really?
Amber Pate (15:07) Just brand new start?
Keith Jones (15:08) Pricing doesn’t make any sense if you’re not willing, let’s take a step back, yeah, you know, because we were a decent account with them whatever, and they’re not willing to take a step back because we’re like, we can’t we’re not dealing with tricare like we were, you know, we’re not, we’ve got like 2000 providers out there working. We need to take a step back and start, you know, going dealing with ccn, you know, first because we still have, now, we have these vas that are calling us and saying, hey, we need providers in all these states, whatever. So now we’ve got to just start over again and they’re just not willing to do that, you know, so, and I, we had a long term relationship with them. So I’m not, you know, that’s just what it is.
Mallory Smith (15:41) No, I’m sorry to hear that. So, are you up for renewal with them anytime soon or have you had these conversations with them?
Keith Jones (15:49) We’re right into the relationship?
Mallory Smith (15:52) Oh, so you’re in the system now?
Keith Jones (15:54) Yeah, that’s just recently. Yeah.
Mallory Smith (15:57) Okay. All right. Understood. Were you able to get your data out of the system at?
Keith Jones (16:01) Least. Yeah. Okay. All right.
Mallory Smith (16:04) Thank you. That’s definitely part of my role here is just from an implementation perspective, making sure that the data migration goes seamlessly. So, I guess with a timeline in mind, when are you looking to have a vendor selected to pursue this for you?
Keith Jones (16:19) ASAP next week?
Mallory Smith (16:20) Yeah. Next week, okay?
Keith Jones (16:22) I mean, we’ve been doing it for a while, so, our credentialing person is like, you know, she’s on it. She’s over it. I mean, we’ve been audited a bunch of times. We’ve always gotten over a 98 on all of our audits, you know? So she’s you know, we’re always, we’re experienced, yeah, perfect one.
Mallory Smith (16:43) Thing I do want to bring to attention is that medallion and Jacob, if you want to go ahead and start pulling up the slides on what medallion encompasses, yeah, I had this pulled up right now. Thanks. So we are a software and services model. So what that basically means is that we are going to provide you with the software to be able to view all the data, invite the providers, automate the rosters and the reports and things like that. But it is the medallion team that would actually be performing the work and the services. So medallion would be completing the ncqa standard credentialing files, managing your rosters, managing the relationships with your delegates, and we would be listed as a subdelegate. So I did just want to bring that up. It’s not just a self serve platform with Andros might be today. How does that sound as far as what you guys are looking for in the industry?
Keith Jones (17:33) Yeah, cool. Let’s see… what it is. Yeah, perfect. So.
Mallory Smith (17:39) It sounds like the main person that’s doing your credentialing. Now, we still require one to two ftes to be able to manage the entire process. Think of it like a white glove service. So where we’re doing all the follow up and the onboarding of providers, we’re credentialing them to ncqa standards, your committee members can go into the platform. They can vote asynchronously, everything’s electronic. We of course, would still need a couple people from your team to manage it. So I wouldn’t necessarily think that staff reduction is necessary here, but I am curious how big is your team currently handling it today? Just all the different aspects within Andros and credentialing?
Keith Jones (18:14) Well, with Andros, we don’t know. I mean, I think it’s I don’t know how many people they have. I think it’s maybe like four or five, you know, that are working with them? And then we have three on our team, you have?
Mallory Smith (18:26) Three internally. Okay. Yeah.
Keith Jones (18:28) Three on our side. And then Andros, I think they, I think it’s like five or so. But like I said, the thing is, you know, now it’s different now because like we literally are, you know, looking to pretty much start from scratch.
Keith Jones (18:45) And, you know, the, because, we’re not using, we’re not really using any of the providers that we uploaded to tricare. You know, I mean they’re just sitting there. We’re not at that point yet. And even with, you know, caresource, you know, I think it’s going to be like 60 or 70 that may have like, you know, gone through, you know, we still have to go and we don’t need any kind of anything from that because you guys are doing that, you know, directly, it’s not a delegate contract ever.
Keith Jones (19:14) So we’re really, you know, kind of starting from scratch as far as, you know, dealing with the va. So I mean, we might, you know, upload, you know, who knows, 10 or 20, you know, week or something like that. I’m not really sure.
Amber Pate (19:25) Yeah, it’s not a lot, I would say because for example, they’ll reach out to us and say, hey, we have a need in Georgia for maybe two male therapists and three female psychiatric mental health nurse practitioners.
Amber Pate (19:36) So that’s kind of where we are. So to Keith’s point, we just don’t utilize the services as much as we did previously because our main contracts are not delegated.
Mallory Smith (19:45) Sure. Okay. Thank you. Yeah, I think that absolutely helps. I think so far I haven’t heard anything that’s a red flag for me. It sounds like we’re able to accomplish everything that you’re looking for before I pass it back to Jake so that we can talk about he can just go through like a general overview of what your experience would be like with medallion. I would probably recommend the next step of visual. So a demo of the platform itself to give you an idea of how your team would be interacting your provider’s experience within it. And then as a part of that call, we can talk about scoping out the volume. So if you’re starting from scratch, maybe we don’t need to store all of your providers in the system or maybe you do want to keep it there for a source of truth?
Keith Jones (20:24) Yeah, I would just say like right now, you know, just start from scratch, build out from there, you know, because like I said, when the va made that change, you know, from a global way, all that from optum and triwest, that changed a lot of things, you know, and I think we had probably five to 800 providers for va, you know, in both optum and triwest, and so forth. But like now, like I said, I mean they’re not referring the providers to, I mean they’re referring the veterans to us. Now now we have to start, we really literally have to call each and every va. Yes, say, hey, what do you have? How many veterans do you have and how many providers do you need? Okay, you need 10, whatever it is, you know. And then, so it is starting from scratch and that’s just because it likes, we’ve been dealing with va for a long time and this is something very new that’s happened. But whatever we’ve got a system and we just work to it, yeah.
Mallory Smith (21:17) Okay. All right. Thanks, Jacob. I’m sorry, take it.
Jacob Andreasson (21:22) In there, mal to give you guys kind of like a visual of what this would look like. So on the left side, we have the medallion core platform that’s going to be your single source of truth for all your provider data. So that’s going to replace your spreadsheets. If you did have any provider data in android, it’s going to replace that as well. Once we have all of the data in the platform, we’re essentially able to automate all of these processes that you see on the right hand side to Mallory’s point, on the last slide, we’re using automation to handle as much of this work as possible. Obviously in healthcare, there are going to be things where there’s going to need to be a human in the loop. So for those instances, we do have credentialing experts on staff that act as an extension of your team to make sure all of these are getting done as fast as possible. So you can see it’s really kind of the breadth of services here. Everything from point of hire to ongoing monitoring is something that medallion is able to handle within the platform. Any questions on just the services or anything like that we provide?
Keith Jones (22:25) I’m very familiar. I think it’s pretty much the same as Andrew also because they do have individuals going out, you know, to or contacting the provider to make sure not contacting by phone but via email to make sure that they have submitted all their information or if there’s any kind of issues or questions or, and so forth whatever. And then that’s uploaded. But, yeah, yeah.
Jacob Andreasson (22:48) Okay, awesome. And then just wanted to touch on this super briefly as the last slide. So, these are kind of the three areas that we’re looking to move the needle for the customers we’re working with. So faster time to revenue for organizations. We’re going to get providers and network in front of patients faster, lower opex, because we have this software and services model. You can manage a extremely high volume of providers with very little overhead because we’re automating so much of this work and then really just making the provider and admin experience better so that’s going to come down to, you know, how we collect provider data. We have a unique ceqh integration that, you know, pulls in all of their info, most of their information automatically to speed up that process a lot. And then just again, offloading a lot of manual for your team to our platform that’s kind of the three areas that we’re really looking to move the needle for our customers.
Keith Jones (23:43) Okay. Awesome.
Jacob Andreasson (23:46) With that being said, we’d love to go ahead and set up that demo that Mallory had kind of mentioned.
Jacob Andreasson (23:50) I know you guys, this is time sensitive, so happy to try and, you know, move as quickly as you’d like to.
Keith Jones (23:58) Yeah, yeah… with.
Mallory Smith (24:02) That in mind, Jacob. I know I’ll be out all next week. We can see if there’s another solution consultant. Okay. So let’s get a couple of times today, and then I’ll run it by the team.
Keith Jones (24:11) Okay.
Jacob Andreasson (24:12) Perfect.
Keith Jones (24:14) Yeah, Amber, we’ll get Teresa on.
Amber Pate (24:16) Yeah, I think that’d be really good because she’s in there.
Keith Jones (24:19) Yeah, we don’t the funny thing is we used to do that, but we don’t do it. It’s been a very long time.
Jacob Andreasson (24:26) Is that, Teresa is your credentialing specialist?
Amber Pate (24:29) Oh, she is, yeah.
Jacob Andreasson (24:30) Okay. Got it.
Keith Jones (24:31) So, Teresa is a credentialing specialist. Amber runs everything. Okay? And I just sit back and don’t do anything.
Mallory Smith (24:42) I.
Keith Jones (24:42) read.
Jacob Andreasson (24:46) Your about me on the website. It’s an absolutely tremendous story that you’ve gone through to found skytherapist. So this is really cool to be able to have this conversation opportunity to support you guys. But, yeah, Amber, since we need to Valerie’s, going to be out next week, can I maybe send you a few times over email and we can coordinate from there? That might be easier?
Amber Pate (25:07) Sure. Yeah. Okay.
Jacob Andreasson (25:08) Awesome. I’ll send you a few times for, I mean, because even as early as tomorrow, maybe work for you guys?
Amber Pate (25:14) Can you repeat that? I’m so sorry you cut.
Jacob Andreasson (25:15) out because as early as tomorrow, even maybe work for you guys, if not, I can send it over sometimes for Monday and Tuesday.
Amber Pate (25:21) Do you have any afternoon availability?
Jacob Andreasson (25:25) For tomorrow? So that’s the thing I need to cross because Mallory is going to be out. So I need to cross reference a couple other solutions. Yeah, golden sticks. They’ll be the ones who are running the demo, much brighter minds than myself. So I can send you over a couple of times from there really quickly.
Amber Pate (25:42) Yeah. If you could send over sometimes for tomorrow maybe and next week as well. Okay?
Keith Jones (25:47) That pricing structure and all that stuff, whatever it is. Yeah.
Jacob Andreasson (25:50) We can check on that as well on the next call and.
Mallory Smith (25:53) If I could ask one really quick question, just make sure we’re showing the appropriate information within a demo. Are we looking for ncqa level, credentialing the delegation, standard payer enrollment? So delegated and non delegated?
Keith Jones (26:05) Yeah, not non delegated. Just.
Mallory Smith (26:09) Delegated credentialing roster management? Okay? All right. Thank you. Awesome. Well.
Jacob Andreasson (26:15) Amber, I’ll coordinate with you offline Keith. It was a pleasure meeting. You look forward to meeting with you guys again soon?
Keith Jones (26:20) All right. Sounds great. Appreciate it. Thanks, thank.
Mallory Smith (26:22) You.