Transcript
Dreama Hembree (00:00) hey, Dreama. Hey, good morning. Amy said she’s going to be a few minutes late.
Naomi Denson (00:06) Okay. They’re not here yet. Okay?
Dreama Hembree (00:09) I didn’t put any open items in there, so I didn’t feel like we were going to go through them in detail but I’ll just let them know that I’ll have anything that I have PE wise for them by the end of day tomorrow updates. Is there anything cred, wise that I needed to know Naomi that was updated since that list?
Naomi Denson (00:35) I don’t think so. I responded to your post to it. I believe that’s all of it. Okay. Nothing else that I’ve seen come through. Hi, Nick. They’re not here yet. Okay. Good morning. I did add. Do you want me to meet the team slide at the beginning? Or am I going through my deck first? And then we’ll go to you?
Nic Schisler (00:55) I think we just do it towards the end. I put it after your survey slide just so maybe you can tee it up and then we can do introductions. There was another slide that was introduced to us yesterday that I really like, but it doesn’t really go with like the color scheme and everything that we have. So I just put this in as a placeholder and then I can follow up with Tim afterwards.
Naomi Denson (01:19) Okay. All right. Just Melissa’s here. I look great. All right. Let me, let her in. We match dreamer.
Kkeever (01:31) Yeah, we do.
Naomi Denson (01:35) Hi, Melissa. Hey there. How are you? Your?
Melissa Butler (01:40) Little guest appearance there?
Naomi Denson (01:43) Yes, he got sent home sick yesterday with a fever, so he was not allowed to go to school today. Poor Guy. He was told to sit at the table with his tablet, but he doesn’t listen very well. I’m sick. Yeah, you’re sick, but that doesn’t mean your ears are broken?
Melissa Butler (01:58) Well, I have to say, well, it’s still Friday.
Naomi Denson (02:03) Yeah. Okay. All right. You be quiet please. Okay. Is Tim still coming today? Melissa? I don’t know if we wanted to wait.
Melissa Butler (02:14) Let me see. Let me see if he shows that he is available.
Naomi Denson (02:24) I got an email from someone. I can’t remember who it was that said that they saw two. Yeah.
Melissa Butler (02:33) I had two on my calendar. I had one for 10 30 and one for 11, but Kelly only had this one, so.
Naomi Denson (02:40) Yeah. And then the one she sent me, I think her name was maybe Izzy sent me that showed two at the same time and I had her look at it and they both had the same meeting id in it. So I don’t know what happened because I only have one on my end.
Melissa Butler (02:56) Okay.
Naomi Denson (02:58) There’s candy… but we can go ahead and get started if you’re ready or if you want to try and wait for Tim.
Melissa Butler (03:08) Yeah, we can get started. That’s fine. Hey, Melissa. I’m here. Hey, candy. Ugh.
Kandi (03:17) I’m sad I can’t start PT and I’m stuck in this sling too long.
Melissa Butler (03:22) Oh, no, I know all.
Naomi Denson (03:25) Right. Well, we had talked, so we’re going to go through my implementation transition. First, we’re going to hand off to Dreama today, and then we’re going to go over the open items with the credentialing and everything especially with candy here. So we are going to officially transition out of implementation today and hand you off to Dreama as your engagement manager.
Naomi Denson (03:46) I will still stay close by for anything that was open while I was here. If Dreama needs any support there or has any questions. So we’ll go through platform comfort check, implementation, progress, go forward, resources, post implementation survey, and then next step. So implementation progress. So currently there’s 675 active provider profiles, 206 have accepted their invitations, and there are 133 provider profiles that are at 100 percent complete. We’ve completed all of the necessary trainings, medallion basics, general platform, ongoing monitoring, credentialing, payer, enrollment analytics report builder. And of course, the support center… this is just a recap of the imports that we did during the implementation. The 270. This was rows of existing enrollments, not separate group enrollments, but.
Kandi (04:41) Yeah, it just stopped now that you just stopped. It’s under your car. Now. I just wanted you to know you’re welcome.
Naomi Denson (04:48) Yep. And then we ran the caqh bulk imports. We had some that were still sitting out there as failed that we can keep an eye on or they can be re triggered through the provider’s profile if needed. These are current pay enrollment requests and credentialing requests as of last night. So these are just medallion owned requests. And then we’ll get deeper into the credentialing status files and all of the open items there. As we get closer to the end of this year, just want to check that the osm team feels 100 percent comfortable navigating the platform, submitting the requests that you need, finding information that you need, utilizing the analytics and reporting features. If there’s any other areas that you need maybe feel you need a deeper training on or a deeper understanding on. Please let me know. I.
Kkeever (05:42) Did have a question I can sidebar like over email later, but I’ve realized that our locations are under both practices, but we actually need them doubled. They’re linked to both tins. But because… the practice name is not toc for msis contracts that have not been merged yet, I actually need them to be separate under the two groups. And I haven’t been able to figure out how to do that. And then also… it’s creating issues for like parent enrollment logs because some things need to be requested under msi and not toc. And everything looks like it’s being requested under toc.
Kkeever (06:39) I’m sorry if that didn’t make sense. I’m.
Naomi Denson (06:42) kind of following you. So… let me get into.
Kkeever (06:53) So, like in the groups, there’s… 56 practice locations under toc and 32 under msi. The 32 under msi, still… have like the toc name in them. If I just remove that, like, I don’t know.
Kkeever (07:18) So because it’s a shared location when they’re applying for plans, they’re using the location name as the practice name. So whereas we wanted to say like Florida orthopaedic, they’re applying for the plan as tallahassee orthopaedic clinic, slash oawf, Trinity. So I could take it down to just say tallahassee orthopaedic clinic for tallahassee. But then there’s no way for me to edit the msi locations that are shared to like say Florida orthopaedic as the group as the clinic name.
Naomi Denson (07:54) Dreama, are you following?
Dreama Hembree (07:57) Not exactly. I’m trying so.
Naomi Denson (08:00) Like this location here is linked to both msi and toc.
Naomi Denson (08:10) But see how.
Kkeever (08:12) the clinic that says name like tallahassee orthopaedic clinic, afo, bayfront?
Naomi Denson (08:17) So,
Kkeever (08:18) that’s what the payr enrollment team has been using as like the clinic name and that’s you know, not how things are on the door. So we don’t want that. So either my options are to remove the afo bayfront and leave it just as tallahassee orthopaedic clinic. It’ll be fine until we have to apply under msi only. And then it’s listed under toc, and there’s no way for me to edit the name like under msi, to say Florida orthopaedic… because it’s a shared location and it’s not letting me duplicate it.
Naomi Denson (09:01) Okay. So you’re wanting to create duplicate practice profiles for each address yeah?
Kkeever (09:11) Unfortunately, that how it’s how it has to be right now because we’re still billing under both tins for some plans.
Naomi Denson (09:20) Are you, are you act, so you, are you still actively enrolling under msi for?
Kkeever (09:26) Some plans we are. Okay?
Naomi Denson (09:32) Okay. Dream. I don’t know if we want to take that one back and discuss, try to figure out the best path forward.
Dreama Hembree (09:40) Yeah. I don’t know that I have a great solution. I know. So I probably should brainstorm with.
Kkeever (09:46) Okay. I’m sorry, I know it’s complicated but we.
Naomi Denson (09:49) are also running.
Kkeever (09:51) into it. Like when we’re adding the practice locations under the provider profile because they’re duplicated in caqh, because we manually entered the locations under each tax id individually. But in here, it’s not able to be listed that way because the group isn’t reflecting it that way. And then when it’s transferring it over to caqh, my concern is that it’s going to import it like that and that will be wrong. Okay. Does that make sense?
Naomi Denson (10:28) It doesn’t make sense to you? Yeah, I think we should, take that one back in and look at it and then review internally to see what the best path forward is and see if we’re missing something that we could do instead of duplicating practice profiles? Okay?
Melissa Butler (10:46) It should be a non issue in the next, you know, hopefully two to three months. But right now, it is still how we are operating. So we need to, you know, and Kelly’s her point. We don’t want the information because we’re paying for the caqh management. We don’t want the incorrect information the way it’s listed in medallion to be imported into caqh so we need to make sure that we figure this piece out.
Dreama Hembree (11:13) Oh, yeah. That would be a huge issue from.
Kkeever (11:15) the caqh management. It already happened unfortunately?
Melissa Butler (11:21) Do.
Naomi Denson (11:21) you have an example of?
Kkeever (11:23) I think the chair? I think it was… why is this sincere…
Naomi Denson (11:43) If you find it, just send it over to us. We can look and see what happened just to try to wrap our heads around what the update was, that happened and what should have happened?
Kkeever (11:53) Okay. Yeah, absolutely.
Naomi Denson (11:56) Okay. Other than that setup piece and potential movement of the practice locations, any other training needs that you guys feel you need?
Melissa Butler (12:11) I mean, it’s hard to say right now. I don’t think that just because you know, what we’re working through, I don’t think that we’re 100 percent functioning in medallion, but right now, any concerns as long as we have someone to go to once we do have those questions, yeah.
Naomi Denson (12:28) Dreama will be here to support you on any additional questions. And especially as the platform further develops and there are, you know, updates made, she’ll be here to help walk through those and communicate any new training that might be needed… open implementation items. So, I have listed here what we’ve talked about for credentialing. And then I know there was some other like pay enrollment things that have been going back and forth. But I wanted to just put this up here to make sure that I’ve captured everything that you guys have called out for the credentialing file issues that you’ve seen so far or if I’m missing anything.
Melissa Butler (13:16) Let me just look at my list.
Melissa Butler (13:25) Do we have the work history? Is that where you have the work history concerns that’s the duplicates?
Naomi Denson (13:32) Yes.
Melissa Butler (13:38) I think that’s all of the ones for credentialing? Okay? And,
Naomi Denson (13:43) then Dreama, you’ve already been handling the pay enrollment stuff. So I didn’t put this on as part of the implementation open items, yeah.
Dreama Hembree (13:50) I have a couple of updates that I’ll get to you, Melissa and Kelly by end of day for Sarah Henry?
Naomi Denson (14:02) And then, so once I wrap up and close out the implementation internally, we’ll automatically send in a survey over to you, Melissa. So we appreciate any feedback that you can give to us on the implementation process itself.
Naomi Denson (14:19) So just keep an eye out for that. Okay? And then I’m going to hand over to the other team, your new team. So Nick schisler is going to be joining with Drema as your dedicated account manager, transitioning from Jake. So Nick, do you want to do a quick introduction and walk through the new team setup?
Nic Schisler (14:43) Yeah, sure. Hi, everyone. Nice to meet you all coming into this a little bit late in the game. Usually this is something that I’m a part of as we go through the implementation process. So bear with me as I play catch up a little bit. But again, my name is Nick schisler senior account manager here at medallion. I’ve been here for, I think it’d be exactly two years now this week or next week. I can’t remember time flies when you’re having fun, but I’m really here as your dedicated partner and go to resource really from a strategic standpoint and from a commercial strategy standpoint. And so Tim, I see that you’re on and it’s nice to meet you. I heard that you wanted to be looped into these meetings moving forward. So what I’d like to do apart from this, Tim is maybe you and I can set up a monthly connect just to ensure that we’re aligned on your initiatives, your strategies, you know, why you chose medallion? Where is medallion missing the mark? That we need to kind of work internally to help right the ship? And also just make sure as we continue to kind of scale, we’re reviewing your consumption, right? So you have a good pulse on this is what you’ve purchased. This is how much you’ve consumed. This is some of the data from a tat perspective, a turnaround time perspective. So you’re getting that understanding from that part of the platform. So I’ll likely follow up with you Tim, just one off after today. So maybe we can get some time on the calendar… from there. You have Dreama, I’m not going to steal too much of Dreama’s thunder, but she’s your dedicated em as we continue to move forward in the relationship. So really your dedicated partner for all ongoing medallion execution and operational needs. She’ll lead your, are they going to be weekly or biweekly ops calls? Dreama? I don’t know. Maybe you haven’t set that cadence up just yet?
Dreama Hembree (16:41) We have not set it up yet. I’m I’ve met Melissa and Kelly obviously, but I think I’m I have not met Tim before. So Tim, it’s great to meet you. We can discuss that offline Melissa, Kelly, Tim, whatever works for you. Cadence wise. Now if you feel we need to keep it at weekly and then move to biweekly once things kind of stabilize more, it’s up to you. I’m open.
Tim Burroughs (17:04) Well, you know, I’ve joined the call on it because, you know, there’s you know, from Melissa’s standpoint, you know, we have concerns about kind of where we are with medallion and trying to get all this operationalized. So, I told her I wanted to start joining the call so I can understand what the issues are. And then I think with all the work we need to get done, I think we need to meet weekly until we get to a point where we can start spreading out the cadence around, you know, these ops meetings eventually got a monthly, but yeah… I want to, you know, I think we just need to flush out, you know, any concerns that we’re seeing on our side on these calls and then help develop, you know, resolution around that fair? Yeah.
Dreama Hembree (18:02) We can leave the meetings obviously at the weekly cadence at the same time slot, Melissa, Kelly, if that works for you all, I know we moved this one just for today, but I think going forward, we can leave it there or I’m happy to switch the time around if you prefer something different.
Melissa Butler (18:19) Yeah, it might fluctuate with Tim’s schedule, but I absolutely want to meet weekly just because, you know, we need to, and.
Tim Burroughs (18:27) I don’t have to be on every call because I can get an update from Melissa. So I don’t want to don’t, let me get in the way of the schedule.
Melissa Butler (18:36) My concern is, you know, with the high priority items that we have open right now and the way they’re delaying things, I don’t want to wait a week for updates. And then, you know, just to be honest, I didn’t realize today’s call was going to be around moving us from one team to the next. I was hoping we’d have some updates from the outstanding issues. You know, we need to move these files. We have our next committee is in, you know, four weeks, which is no time at all whenever we’re trying to get, you know, all of these files corrected. You know, we need to know how we’re going to move forward with the, have you found the bug that was pointed out a week ago now? And do we know why all the locations were duplicated? Do we know how you’re going to fix it so that we can properly get these packets out? You know, we need answers so we can move forward in our process.
Naomi Denson (19:36) Yeah. And I know I’ve got open ticket with on the caqh front and like how the practice locations and work histories were duplicated. But because this is more of like an operational item, which is why we’re handing off to Dreama, because this is where her portion of your partnership comes in is managing the operational pieces and navigating issues as they arise after the initial implementation. So we were just doing a formal handoff. And then I don’t know Dreama, if you do have any current updates on any of the items that you’ve documented or been able to track down?
Tim Burroughs (20:16) Can we go through the issues list on this call? Who has that list?
Kandi (20:25) Well, this is candy. One of my biggest issues is the packets all have the November caqh in them, but they’ve got March attestation dates. And while you guys have had the practitioner sign attestations, the attestation states that the information is true and accurate, et cetera. All that ncqa language in the medallion platform that isn’t adequate. An actual attestation verification would be the attestation that their application is true complete and correct. So you guys might want to change the verbiage on your signature piece because that’s definitely going to fail an ncqa audit. So just to kind of save you some time there, that attestation statement does not cover the attestation element. And now that brings us back to using caqh which is perfectly fine except for the fact that those were attested to all in November. So I’m not really sure why they were processed in March and not using a March caqh profile that was pulled in because when you look at other elements, it does see that caqh was used, but then caqh wasn’t within the packet within some of those things. So I really think a lot of those little fine tuned details need to be worked out because you will fail an audit, but with ncqa guaranteed… and.
Amy Frana (21:48) Kami, this is Amy frana that’s something and dream, I don’t know if you’ve been working with our credit team on that piece. I mean we appreciate the feedback. We can take it back. We haven’t failed an audit. We’ve actually been passing all of our audits. So something that we can definitely take a look at.
Kandi (22:09) Yeah, that’s not true though you guys did fail the application element last year. So just maybe you’re not aware of that, but I’m aware of that and every payer is aware of that. And I want to be sure that this client set up for success and the same thing doesn’t happen to them that happened to one of my other previous clients that got banned for a year because they went to price. And then no payer would accept them because of your application process that failed. So I want to just ensure that we are double triple checking making sure all of these elements are within the timeframe and then some… yeah.
Amy Frana (22:49) Certainly, we can review that. Dreama. I’m not sure. Do we, I didn’t recall, oh, there we go. These are the open implementation items. So let’s go through this list. Tim to your piece. If there are things that are not on here, we want to be sure that we can get them added and make sure that we’re coming next week with a full plan to address.
Tim Burroughs (23:15) Melissa, candy, have we submitted a full issues list to medallion? Do they have that?
Melissa Butler (23:24) Yeah, they’re aware of all of the issues. So we’re keeping them, you know, updated. I can… I mean, in our call that when we first, you know, brought up that we were having so many issues, it was said that medallion was going to create the log, that wasn’t something that we should have to maintain because we’re sending them. I know a short log Drema has put together for some provider enrollment issues, but our list is a lot longer with everything that we’ve sent over. So I guess we can go ahead and take ownership of the log. But yeah, there’s you know, primarily our concern is the delegated credentialing files, we need to get those worked out, but there’s also a lot of the payer enrollment issues. The hope here with medallion and the relationship was to stop growing our internal team and to be able to offload, you know, some of that payer enrollment over to medallion. And right now, that’s just, we have zero confidence, we have to audit every single thing that’s being done so that our processes aren’t being delayed, and that’s so the relationship with medallion has actually put more work on the team. So we’re just.
Tim Burroughs (24:37) well, here’s what. I want every issue to be documented into a project management plan with that has the issue defined. It has the responsible person. It has a date and deadline. It has the action that’s going to be taken and it gives a status that we can review on this call. So I don’t want it just in a powerpoint list. I want it into a formal project management plan. Yeah. And, you know, I’m just going to be honest. The, the reason, you know, one of the reasons why I’m on this call is there was enough concerns that I’m hearing coming out of the gate that to be honest guys, it gives me pause if you guys can manage effectively manage… this process for us. And so, I wanted to get on this call and, to make sure I appreciate all the issues here. But I want to make sure that we have a corrective action plan with a date and deadline that we’re managing and that we, you know, we’re going to resolve all these open issues because we can’t get them done quickly. Then we, we’re going to have to rethink here because we, we’re on a timetable here, that, we’ve got to meet so we can get this thing up and running with these payers, right?
Amy Frana (26:09) Yeah. And I, and I can appreciate the frustration. So, a couple of things and apologies if what I’m about to say is not the same thing that we were just talking about, but we did put together essentially kind of a tracker which will be leveraged as a project management tool for issues, and these ongoing pieces. I don’t know Dreama, if we’ve officially rolled it out, we can certainly take everything that we have and make sure that it’s in there. But just really review and work off of that week over week in terms of a cap, we can tie it together with that we can kind of just infiltrate so that it’s all together in that one tracker document where even within it because we’ve got who’s responsible. We have a spot to be able to put, have osm put feedback and then take lines. We can be able to put specific feedback actions, all of that. But Dreama, did we get that rolled out fully to this group? I.
Dreama Hembree (27:18) haven’t attached it to the agenda because I was taking over control today.
Dreama Hembree (27:22) So it will officially be on there today. And I will make sure that all of the items that were, are known as of today are included on there and available for them to see real time. And then obviously, like you said, a working document going forward.
Tim Burroughs (27:43) Well, I would say I would ask that you get that pulled together and send it out to this group, you know, by end of day or tomorrow. So… we can make sure that it’s comprehensive and has everything identified, in the plan.
Dreama Hembree (28:04) Yes, I’ll definitely get that out by end of day today. Thank you.
Tim Burroughs (28:17) Where do we want to start here on this call?
Tim Burroughs (28:24) Melissa, what are your big rocks that we want to? I,
Melissa Butler (28:28) know that the expired profiles are a big one. I had spoke to candy yesterday especially as well as the fellowships.
Amy Frana (28:40) She.
Melissa Butler (28:40) said that we would be fine with. If you guys can add an updated ceqh and fellowship verifications to the files, you know, if you can add them, you know, like, I know it was going to be a separate PDF, but if they can be pulled in that, we could accept that. But if it can’t be, then the files will have to be reworked… yeah.
Naomi Denson (29:05) I believe that was just one of the open questions that we had on how we wanted to handle that going forward because we did update the sop to going forward. We will no longer include any ceqh applications older than 90 days. And then we got the configurations done for the fellowship verification. So that should be included on all packets going forward where applicable. So there is a fix for that. Currently, it’s just the backtracking of the files that were already done that need corrections or updates on those two pieces, correct? I don’t.
Melissa Butler (29:39) know if that’s something anybody has an answer for, but, you know, if it seems like that would be the quick fix if ceqh profiles can be pulled and added into their files. And then I think one of our other major issues and concern are the locations because if you’re going to continue to, you know, the duplicated locations? If you’re going to continue to pull that information into ceqh. We’re making a bigger mess than, you know?
Kandi (30:08) Melissa, can I ask a question around that I know when we looked at it, the duplicated locations were listed in that ceqh. Would it be safe to say that they’re similar to the duplicated?
Amy Frana (30:20) Locations?
Kandi (30:22) That Kelly was talking about earlier? Or is this totally not going to be usable?
Kkeever (30:28) It’s not related to what I had said earlier. This was a bug that somehow occurred within medallion. When they were doing the work history. It took the locations and.
Kandi (30:39) Oh, that’s right. It’s in the work history element. Got it. Never mind. Okay.
Melissa Butler (30:44) Yeah. What you said that since, because there’s no gaps and, you know, anything, they’re going to be messy but we can use them, correct? You know, it’s not preferable, but however, we need the bug identified and fixed so that it stops and that this information isn’t being dumped into caqh like we have to make sure this stops. We know what the, and we want it fixed. Like I’m not, I don’t want my team having to go in and fix something that a bug in medallion caused. We don’t have the time for that, right?
Naomi Denson (31:20) Makes sense.
Melissa Butler (31:26) Those are my Kelly. Are you thinking of any other to me? Those are the highest priority, like we need an answer and how to go forward just because of the delegated credentialing piece. I mean, everything’s important, but these items are the most important to me right now.
Kkeever (31:49) I agree. And the bug being fixed, whether we’re waiting on medallion, we really need to get a solution to that, because like you said, we do have the caqh management option turned on for some of these profiles and it is importing the incorrect information into caqh and replacing the correct information. I had a team member, Ashley identify that this has happened with provider, Jeremy brown and she had to go into the caqh and then correct the caqh because incorrect information was imported and obviously our current payers that are not delegated yet are relying on information within the caqh profile currently. So we need to make sure that that’s up to date at all times and correct?
Naomi Denson (32:33) Okay. So, Jeremy brown is one? Okay. So I will look at his.
Melissa Butler (32:40) Profile?
Naomi Denson (32:41) And look at the caqh profile and how it’s set up. And then we can work with the caqh team to make sure that they, are, you saying they added practice locations from medallion or they removed like the group from medallion?
Kkeever (32:55) So, for each location under like let’s say, for example, we have a provider that works at three different msi clinics. They had taken the employment record and then tripled it. So they had created an employment record for each location, and then that’s where we saw the work history duplicates. But then it also was imported into caqh and it did… alter the practice locations that were already saved.
Naomi Denson (33:33) Yeah, we’ll have to dig in with the caqh team to figure out how to add to their sops on the correct updates to make or not make in the caqh profiles when it comes to the two separate groups and the work history not duplicating things.
Amy Frana (33:56) Yeah. So we’ll make sure that is on the list and right away get working with our team to ensure that it’s addressed. Same with the bug issue. I do know we’re over. So I need to hop for another call, but I’ll work closely with Dreama and Dreama. Anything that you need, we want to make sure and work through these issues to strengthen our partnership. And I know even though it seems like we’re moving from one team to another team, Dreama has been engaged with Naomi through the implementation process. So we.
Dreama Hembree (34:35) hope.
Amy Frana (34:36) that it is a smooth transition. If there are any concerns, please don’t hesitate to bring them up. But I think right now having my engagement team in the mix a little bit closer will be really what help is needed to help get some of this stuff resolved and move.
Melissa Butler (34:54) Forward. Okay?
Amy Frana (35:03) All right. Well, I have to drop, but thank you everyone.
Melissa Butler (35:06) Thank you. Thanks guys.
Dreama Hembree (35:08) Bye bye.
Dreama Hembree (35:16) Melissa, I know I sent out to Kelly and you the email regarding the fellowship packets… verifications going forward. Had you made a decision on how you want those handled?
Melissa Butler (35:35) Yeah. So I think we were fine with the issue right now with those files is the caqh they’re old. So if you’re able to pull the caqh and add to those files, then yes, a fellow verification being added is going to be fine, but a fellowship verification is going to be a moot point if the caqh is expired.
Dreama Hembree (35:58) Right. But did you want it added as the PDF? Yeah, you know, in the notes section or did you want it reran entirely? Those were the options that I was waiting on, so.
Melissa Butler (36:11) Again, it all matters how we handle caqh if you’re able to import a new caqh as a PDF, the way you’re talking about doing fellowship, then we can do it that way. But if you can’t update caqh with a PDF and you have to rerun that file, then we’ll just go ahead and have you do the fellowship verification at the same time. Does that make sense? The fellowship verification is kind of a side point. Now, the caqh is expired. If you can do the same thing for caqh, we’re happy to accept the PDF for caqh and fellowship. But if you can’t do the caqh profile, they have to be reworked. So you might as well just put the fellowship verification in the packet. Does that make sense?
Dreama Hembree (36:56) Yes, got it. I just want to make sure that we address that separately. So, thanks for clarifying that.
Dreama Hembree (37:16) Other than those two issues and the tracker that I’m going to roll out by end of day and send out to the group, was there anything else that we needed to focus on for top priorities? I mean we have the ongoing list obviously, but other than those two things that you called out, Melissa? Yeah.
Melissa Butler (37:35) I think that’s it. Once you get that over to us, we will run through it, Kelly and I to make sure that all the details are there from our end. So nothing’s missing so that we can use that to move forward. Okay? All right.
Dreama Hembree (37:49) Well, I have my takeaways and then I will get with the team and get you some updates and then get that out to you all as soon as I have it. Okay. Thank you, everyone. Thank you. Bye bye.