Transcript
Renay Ramos (00:00) hi, everyone. Hi ring.
Rae Tompkins (00:04) Hi.
Renay Ramos (00:33) Good afternoon, everybody.
Rae Tompkins (00:34) Hi, Diana. How are you?
Renay Ramos (00:36) Good. How are you, Renay?
Rae Tompkins (00:38) I am good.
Rae Tompkins (01:06) Do we know if Carla and Angelica are planning on joining today?
Renay Ramos (01:22) Carla said that she’s not going to be able to attend, okay?
Rae Tompkins (01:30) We can go ahead and get started. So just to recap a couple of the things that we discussed via email this week, ongoing monitoring ownership. If a provider is loaded into medallion, we’ll handle the ongoing monitoring regardless of who is working the file. So just for transparency there, Amanda Dow will be reprocessed internally. Renay. I did double check her caqh import. And at the time, the question that was answered incorrectly was actually from her Georgia license disclosure questions, but moving forward if everything is up to date, there shouldn’t be any issues whenever we go to reprocess. So we’ll make sure that one is worked in house by medallion, and we’ll get it to you as soon as possible. Thank you, you’re welcome. And one of the big things that I wanted to talk about today was outreach. So right now, all outreach as previously discussed is going to admins. We wanted to discuss the opportunity of switching that outreach from admins to the primary email address on file. This particularly came up with collecting collaborative agreements, obviously, understanding that we don’t want to reach out to carenu directly to obtain those, but to utilize the primary email address on file. So one provider that I had pulled up in platform… let me pull this link up.
Rae Tompkins (02:58) There are multiple credentialing contacts that we can outreach to. So if it’s outreach from caqh, you can see primary contact, no source caqh for primary contact. Yes. So in the case of adjusting outreach, we could outreach to the primary contact imported via caqh. So in this case, it would be this credentialing email, and then subsequently they, there’s a customer imported primary contact which is provided directly from carenu. We could also CC, which I think now that I’m looking at it is the same email address. So wanted to get the team’s thoughts on switching that outreach so that we can kind of alleviate some of the tasks that are being sent to the carenu team as well as, you know, being able to collect those collaborative agreements for reaching out to the source who may be able to provide it to us directly.
Renay Ramos (03:57) I think that would help out a lot. Okay. They just have to make sure that they’re reaching out to the right group and they would have to go under the practices to see what’s needed there in order to decipher whether… they’re you know, content. So that is phc. So that would be correct.
Rae Tompkins (04:20) So in this case, that tab isn’t something that our team is utilizing during the review. But if we update it to the we’re only outreaching to the carenu imported contact. So in this case, you imported this contact phc. We just in turn saw that matched the practice location. Would that be an appropriate outreach that all outreach goes to the carenu imported contact that’s listed as primary?
Renay Ramos (04:51) I would think that would be safe to say, Zarin, is that being that is being brought over from the Smartsheet? I’m assuming.
Rae Tompkins (05:07) I’m sorry, what is being brought over from?
Renay Ramos (05:10) What, which Smartsheet? I just want to make sure that the credentialing email address is being brought over from the Smartsheet… when Daniel goes to import. Yes, I believe. So. Okay. So we’ll go with that. That is safe to say that would be the email address to go to.
Rae Tompkins (05:34) Perfect. So that brings me to my next, you know, kind of flowchart point of the question. So we’ll start outreach to the imported contact from carenu that’s listed as primary for all outreach, it’ll go directly there. And then prior to us archiving a file and this is how it’s set up with other clients but wanted to reach out to you guys who have full transparency for instance, if we’re reaching out for a copy of Amy’s collaborative agreement, we’ve reached out to this particular contact imported by carenu, three times, would carenu like to be tasked as an admin before a file is archived? Just so you have complete visibility, we’ve made three attempts. This file is due to be archived. We usually wait five days in between notifying an admin and archiving a file. But that way you’re given full transparency, we’ve outreached to this contact three times and we kind of give carenu an opportunity to kind of intervene before any files are archived.
Renay Ramos (06:38) So I would have to say yes to wait because then it would give credentialing time to contact.
Rae Tompkins (06:49) Absolutely. Yeah, we give you an opportunity to see if you could collect a document within that five days.
Renay Ramos (06:55) Go ahead, Diana. So I.
Renay Ramos (07:00) wanted to ask Ray. When you go into the overview tab, there’s also providers that are missing cois, there’s caqhs that need re assistation, are you guys also going to follow up with those?
Renay Ramos (07:18) So let me talk about reaching out. We will reach out to whatever’s missing in the file. I don’t know if that’s going to be possible. So.
Rae Tompkins (07:29) The caqh outreach in the providers tab, caqh application imports those ones that are caqh action required. Those are already going to the contacts. This would alleviate any tasks that are being sent. So I’m referring to directly the overview admin task. This is things like expired cois, right?
Renay Ramos (07:50) Are you guys going to reach out for that? Are the applications expired to the credit contact? Yes.
Rae Tompkins (07:58) That would alleviate any task being sent to carenu for missing information. It would be routed to the credentialing contact.
Renay Ramos (08:04) Okay, right.
Renay Ramos (08:05) Thank you. Yeah. So.
Rae Tompkins (08:08) I will share that back with the team that moving forward. Let’s use the carenu imported contact as primary for all outreach. And then I’ll continue to scope with the team to see if they have any questions regarding the collaborative agreement process that was outlined just to make sure there are no further questions. I was just able to share that with them last week. So I’m hoping to be able to provide an update as soon as possible. And then I’ll also put in a place that after three outreach attempts to the carenu provided contact, we task an admin as a pre archived notification so that you have the visibility into what we’ve outreach for, and then an opportunity to manually intervene if you’re able to collect it. Great. If not, we’ll go ahead and archive the file.
Rae Tompkins (08:56) Okay. And I can I’ll outline all this via email to Angelica and Carla. So they’re also aware of the switch, but I really hope this kind of alleviates how many tasks that are being sent directly to carenu, and kind of streamline the process moving forward. Thank you absolutely.
Rae Tompkins (09:18) And then I wanted to provide a quick update. There are three files that we had spoke about last week, Julia, mahanin, Kimberly restow, and Patrice Torrance, they’re sitting in the request queue as a workable file. I have requested an update from our operations team to get those files pushed forward as soon as possible. And I will provide an update via email as soon as those are pushed to the ready queue.
Rae Tompkins (09:50) But that is all I had for today. So.
Renay Ramos (09:53) We have a quick question. If we go with using medallion as a platform just to store the applications, will medallion shut off like the verifications part of it or does that stay on? We can still click on each verification to update it.
Rae Tompkins (10:24) Are you referring to like having the medallion team stop processing and utilizing medallion as a self serve opportunity? Yeah, I would need to double check the feasibility of that. I’m not entirely sure what that would look like. Okay… but I think I believe Molly and Angelica are due to speak on Tuesday, so I can definitely give Molly a heads up, but that’s something that was flagged today. That way we can be prepared to speak to Angelica all.
Renay Ramos (10:57) Right. Thank you. Yeah.
Rae Tompkins (10:59) Thanks so much.
Renay Ramos (11:00) Absolutely.
Rae Tompkins (11:05) All righty. Well, there’s no other questions. I give everyone some time back. I really appreciate everyone’s time today, and if anything comes up, just let me know and I’ll outline this process that we discussed today via email so that you have it for visibility. Thank.
Renay Ramos (11:18) you. Thank.
Rae Tompkins (11:19) You. Bye.