Transcript
Max McGlothin (00:00) okay.
Max McGlothin (01:06) Hey, Dreama. How are you?
Dreama Hembree (01:08) Hey, max. I’m good. How are you? Good?
Max McGlothin (01:12) I’m going to apologize. I haven’t been out most of the week up until today. So I am significantly behind on a lot of stuff. So, I had a sick kid this week that I had to take care of. So, oh, no.
Dreama Hembree (01:26) I.
Max McGlothin (01:27) hope they’re.
Dreama Hembree (01:27) doing better.
Max McGlothin (01:29) Yeah, just hand foot and mouth, just one of those long.
Dreama Hembree (01:33) One of those viruses that the kids like to pass around to each other. Oh, yes, I’m familiar with that.
Max McGlothin (01:41) Yep. Exactly. I.
Dreama Hembree (01:45) Get it. I am a little bit behind myself, but I think I do have… a couple of updates on the payr mapping. I sent it to my tech team and they were able to work on that in the background. So I have to go in. Oops. I’m not sure of my screen. Let me do that. Sorry, it’s been a morning already. Okay? All right. So I have, can you see it? Okay?
Max McGlothin (02:18) Yes.
Dreama Hembree (02:20) So, what he did is he went in and added a couple columns and I put the key down here. So you would know. So if the medallion verified column, which is the F column is true, it’s the standard pair name in the medallion platform. If it’s false, then this is a custom name that the customer, the client has created. So now that I have that piece of it, I can go into these orgs. So he marked the ones with false. These are the custom names with the org name. So now we can go into the org name and figure out which, yes. Oh.
Max McGlothin (03:04) Okay. That makes total sense. So this should not happen.
Dreama Hembree (03:10) Going forward.
Max McGlothin (03:11) Going forward, nope.
Dreama Hembree (03:12) Because we did away with the custom payer names. Yeah. And they have to be mapped to the standard name in the platform. So that will not happen going forward. So once we get this cleaned up, we should be good to go.
Max McGlothin (03:24) Yeah. And then these ones down below. So the rva healthcare at home, those are the clients, but a lot of these look like my internal. So all those tufts, all those ma, blue cross blue shields. These are internal clients that we were trying to push towards medallion, okay? And get built, but it looks like they added what I would assume is individual plans for each individual provider. Okay. That’s.
Dreama Hembree (03:57) probably, yeah, that probably that does track. Yes. Yep. Okay. So I did link this, the sheet here on the agenda. It’s attached to our meeting invite. So you can get it anytime, and I can also send it via email if that’s easier.
Max McGlothin (04:11) Yeah, if you can, I don’t have access to this documentation. Okay?
Dreama Hembree (04:16) Oh, you don’t okay. No, yeah, no, no, I.
Max McGlothin (04:19) don’t have Google accounts. So, oh,
Dreama Hembree (04:21) okay. I apologize. Let me make a note and I will get that sent out to you. I thought you were able to access it. Okay? So send me an email. Got it. Do you have zoom? Would you want me to change it to zoom or no?
Max McGlothin (04:36) No, we’re a Microsoft org. So we have, okay. Yeah. So we have teams… like I have a personal Google account, but I try not to use that as much as possible.
Dreama Hembree (04:48) Right. Incorporate it, right? Yeah. Google drive’s getting intertwined there would not be good.
Max McGlothin (04:53) Yeah, it’s messy. So, yeah.
Dreama Hembree (04:55) Okay. No, I’ll get that out to you via email. Sorry about that. I thought you were able to access it. So, do you need me to go in there and verify these or does this help? No?
Max McGlothin (05:10) This helps. Yeah, this would, this will help me because most of them are all going to be the same. It’s I know which ones those ma, blue cross blue shields are. Those are just Massachusetts. Yeah, blue cross blue shields, Massachusetts, medicare, so those can actually be realigned, and they probably actually need to just be cleaned up anyway. So.
Dreama Hembree (05:31) Okay. All right. I’ll get this out to you as soon as we’re done. And then other than that… neighborhood market or neighborhood MP, excuse me, neighborhood market, Tanisha, Tony. I think she goes by Tony. So I have been emailing back and forth with her. I’ve been trying to help her as much as I can. She seems very escalated today. I have not had a chance to respond to her via email today. She’s mad that the medicare application has not been submitted, but it took me all week to get her to be able to approve the group surrogacy. She had to set up the ao, there was no ao set up to the group. So she had to link herself as the ao, all of that so that I sent her all those instructions she did that we finally got that approved on medicare side. And then she owed us the eft agreement which she sent us. But now there’s a name discrepancy with the irs letter and mpez, the mpi registry. So she’s got to go in there and fix that because the document. The irs document does not match the name in the mpi which.
Max McGlothin (06:44) it has to it.
Dreama Hembree (06:46) Has to, medicare will reject that like in a hot second. So, she’s very angry this morning that it hasn’t been submitted. So I just wanted to make sure that you were kind of aware of that and I’ll send that to Nick also. But she also hasn’t given us logins for the medicaid platform for Michigan and we have, she has to create that account so we can go in there and submit it for her. Yeah. And she keeps asking, she keeps saying she doesn’t know how to do that and I’ve tried to send her instructions, but she’s like she seems very in the dark in terms of credentialing, and all things that go along with it.
Max McGlothin (07:29) Correct. Yep.
Dreama Hembree (07:32) So, I’m happy to keep helping, but she’s really angry. She keeps asking me about a refund of course, that’s not that’s a little bit out of my jurisdiction, but, I want to help, I just don’t know that I can help her in all the ways that she needs it, yeah.
Max McGlothin (07:51) And I think it’s you know, again, from your perspective, it’s just credentialing, you know, purview, like if it’s a, you know, a credentialing issue, then that would anything else like refunds anything like that would come from our side of the organization. So, but yeah, I mean, you could send include mintu on that. And then if you can, I think you were on one Gigi berry. She is our customer success… leader on that side of, the house. So, she is aware of this client’s frustrations as well. Again, not just from a credentialing perspective, but elsewhere too. But I think credentialing is the start of it. But to your point, we have, we’ve kind of gone down that same pathway where, we handheld her, Nick went through a significant amount of discussions with her, and walkthroughs and, you know, overall, she was like I shouldn’t have to do any of this.
Dreama Hembree (09:01) Right. She’s very much under the impression, that we should be handling that for her, but there are some things that we cannot do, right? We can’t do surrogacy, we can’t do, we can’t create, the Michigan medicaid portal for her. So I mean, I’ll send her another email and explain that to her, but she’s got it now. I’ve got to walk her through how to update mpez, so no one can do that, but her, she has the, she’s the ao, so she has to do that. So I also just kind of for context, she included in her email that I guess the person she’s taking the practice over is trying to retire and he’s like really pressuring her to get all of this done. So just to add that for context, yep. So I will follow up and I’ll include mentu and Gigi in that as well as Nick.
Max McGlothin (09:55) Okay. Like I said, with this client, there’s just there’s a lot of hands you know, trying to alleviate, but eventually, like she has to, there is some accountability on her side as well. So.
Dreama Hembree (10:07) Yeah. And I do feel for her because if you don’t know, you don’t know, right? And I want to help her and I know it’s tight, you know, financially, it’s causing some problems for her not being enrolled yet. So.
Max McGlothin (10:20) Yep. Alright.
Dreama Hembree (10:21) I will, I’ll see if I can smooth that over a bit with her and help her along. And then Atlantis health. I did create that instance. I think there was something with the API key in the background because it wasn’t populating maybe you guys couldn’t see it, but I went in and redid it this morning, so it’s showing in there for me, but please let me know if you cannot see it. Okay. I think that is all I had for you. Was there anything else? I know you said you were behind? So probably not.
Max McGlothin (10:57) Yeah, no, I don’t necessarily have anything that’s you… know, on my like… that has been escalated to me that I’ve gotten to at this point. Okay? But I will, I’ll absolutely let you know, okay?
Dreama Hembree (11:14) All right. I’ll send you the mapping thing right now and I hope your kiddo gets to feeling better and let me know if you have any questions.
Max McGlothin (11:22) Yeah, will do. I appreciate it.
Dreama Hembree (11:24) All right. Thanks, max. Thanks, Rema. Bye bye.