Transcript
Amanda Wo (00:00) good morning.
Jack Schell (00:05) Good morning, everybody. How are you doing?
Amanda Wo (00:09) Hey, good morning. I don’t think… we’re… going to have Christina online today, and I also don’t think that we’re going to have Cheryl joining us today.
Jack Schell (00:24) Okay. Sounds good. I do see. I think, I’m seeing just it looks like everybody had to dial in from phones. Can we just confirm? I’ve got Amanda… Christina, I do think is on and Holly.
Holly DuBois (00:41) Yes, I am on and I’m hopefully going to be on the laptop with a camera in just a few minutes, Jack. But yes, I’m.
Jack Schell (00:48) here. No worries. Huh. No worries. Okay. Let’s see. I think that’s I think that’s everybody then, because, yeah, it’s I don’t think Cheryl can attend. Let me just confirm. Okay, yeah. Okay. Well, I can get started then. I think that this is everybody. Thank you for making the time to meet with me. I know I haven’t met everybody directly but, you know, my name’s, Jack shell. I’m your account manager here at medallion apologies and wanted to take some time to one, get introduced and to know that you have me as your, you know, executive partner with the partnership here with medallion.
Jack Schell (01:33) I am responsible for just all partnership success, contracting consumption and making sure that, you know, you’re seeing the value in the partnership with medallion. You know, I do meet with Francis as well on a regular basis, for readouts with regard to performance. But I know that with recent uptick in licensing requirements, we wanted to kind of level set on where medallion supports with licensing and make sure that you all are well aware of our processes and that if you have any questions or concerns that I can take back to my team that I’m here to do so for you all. You, of course, have engagement managers that are working with you directly as well with Lee and Kyle, who are really subject matter experts on various fronts with regard to supporting your provider network. And I work closely with them. So, just want to first and foremost, make that known that I’m of course here to support you as well. So it’s great to meet you all in this forum and looking forward to our discussion today.
Holly DuBois (02:45) Thanks, Jack. That’s great.
Jack Schell (02:47) Yeah, of course, before I jump in, just want to share with you like a brief agenda that I put together for what we can review today. And then, you know, if we want to meet regularly on licensing specifically, we certainly can, or if we have any follow up discussion that’s required, I’m here for you for that. So in terms of agenda, I do want to just share in general some medallion updates that we have since we did just kind of launch our Q2 roadmap and a look back on Q1. Then I want to just take a very close look at the licensing process with medallion so that we’re all kind of aligned and on the same page there with how we handle licensing. And then after that, I want to show you some execution metrics that we look at, and then also make sure that you are aware of the reporting that’s available to you within medallion. Does that sound good for an agenda, for you all?
Holly DuBois (03:48) Yep. That’s great. Thanks. Yeah.
Jack Schell (03:51) Of course. Okay. So just some medallion updates, just so you are all aware, our key focus for 20 26 in terms of our investments and improving the platform and our services. These are the four core areas that we’re focused on in 20 26. The first three really are table stakes and it’s really why medallion exists. First and foremost reducing manual work, improving accuracy and improving turnaround times. We, of course, are delivering services to ensure that all providers are licensed and billable. And we’re going to continue to invest in improving in those areas. Then a fourth one here is we are seeing a lot of our clients that are requiring privileging services such as hospital applications. And, and, you know, we’re investing in expanding our services there today as well. When we look at Q2 specifically, we are honing in on, you know, fast time revenue through our AI driven execution. We are tech enabled and are continuing to invest in the way that we can automate workflows end to end by leveraging things like AI. We are focused as well on the provider and admin experience. We want to make sure that we continue to provide a burden free experience and want to address any friction, whether that’s with regard to data collection or touch points, which I know probably resonates with some of the recent feedback that I’ve heard with processes today with you all for licensing specifically. And then lastly, we are continuing to invest in just our enterprise ready scale. We have many clients that have complex organizational structures. And so as all of our clients grow, we want to grow with them and make sure that we are optimized for visibility at all levels, you know, with that in mind, when we look back at Q1, a couple of the things that we successes that we saw that may be relevant to you all, or just interesting to know we’re continuing to invest in our online enrollment application automation. So, we added 35 additional applications that can be automatically populated with various payers, cutting down on turnaround times there with regard to payer follow ups, specifically in leveraging our tech, we’ve seen an increase in 18 point three percent of our follow ups being conducted by AI. And then the last data point is a little bit more specific to credentialing, just providing visibility to those that are using caqh bulk uploads, making them more trackable… now with the Q to look forward, some things that I thought that would be pertinent to you. All that you might be interested in is how we are trying to improve and looking to improve that burden free. Provider and admin experience and reducing that manual data entry. We are continuing to look at provider intake provider profiles and the data that’s required to get providers to essentially what we call a workable intake which is intake complete. And so, you know, we know that sometimes providers getting detail from them and data from them can be quite, you know, can be kind of a tug and pull. So we’re trying again to continue to invest in just reducing that manual data entry, so we can get to work quicker on your requests. So I did want to just share some of our roadmap to give you an idea of what it is that we’re working on as a mutual investment in this partnership. And if ever there’s anything with regard to our roadmap that you’re curious to learn more about or you think would be helpful to better understand that’s. Why I’m here and I can certainly, you know, bring any updates that you might find particularly interesting or helpful. So, Jack I,
Holly DuBois (07:44) have a quick question. Sure. Just as more broadly speaking when you use provider language, can, you know, roughly on your platform, are you engaging with nppas mddos in about equal measure or are you heavier on one side over the other?
Jack Schell (08:05) That’s a good question. I can pull. I can work with our analytics team to pull. If there is a large skew in one direction, I would want to have the data to support my answer, which I don’t have right now. So I can certainly ask our team for that.
Holly DuBois (08:23) Yeah, no problem. Thank you. Yeah.
Jack Schell (08:26) Nppas and mddos. Well?
Holly DuBois (08:29) The difference being, you know, nppas, I put in one bucket as mid level providers, right? And their licensing and credentialing is a little bit different. And then MD slash dos just for my sort of knowledge. Like, you know, are you 50 50? Are you heavier on the physician side or heavier on the NP or pa side would be good for me to know.
Jack Schell (08:50) Yeah, for sure. Again, as I mentioned, I want to have the data to support the answer I can like just from my client book of business that I help support. I do see a healthy mix. I have some practices that are just strictly mid level providers. So, yeah. So I’ll follow up and get specific data to answer that question for you.
Holly DuBois (09:16) Any.
Jack Schell (09:17) Other questions or things that might be helpful to better understand from our roadmap perspective or from where we’re investing in improving our processes.
Holly DuBois (09:28) I can’t think of anything but, thank you. Yeah. Okay. All right.
Jack Schell (09:34) Of course, as this is a mutual partnership, I always want to make sure that we’re sharing with you what it is that we’re investing in. And if there are specific requests that you all have, I’m here to represent your needs internally to our team. And I’m always happy to do so.
Holly DuBois (09:52) So.
Jack Schell (09:52) With that, I do want to hop into licensing specific processes with medallion. I’m sure that you all are getting well familiar with our licensing processes and may already know some of this. But just to level set on how we handle new license requests as well as renewal requests, I want to take you through what we would kind of refer to internally as like the you do we do of the processes. So first and foremost is the new license request process where this starts of course, is with your team. And what we ask is that you gather that provider data, have all data points inputted to the provider profile at which point once the provider profile is complete, we can request a new license. You’ll select the specific state provider type et cetera, and provide any state specific info needed once that’s all provided. And the new license request is initiated within medallion, we populate the applications and submit them to the state via the state process. Our team then also handles follow up and follow up is conducted approximately every two weeks on application submissions. While we also work to request the required primary source verifications that are required as well as we collect the board response and continue to follow up every two weeks to obtain a response. Either the license will be issued, which would be great to get it all in the first shot or if additional information is requested. Our specialist team will create tasks for the providers or the admins. If your admins are handling certain tasks which will then be sent to you. We’ll need to collect that follow up data that’s tasked out. And you’ll complete the tasks which will be imported to the provider profile. And then from there, we respond to the state board. So for this process, of course, first wanting to call out that all the board follow up is conducted by our team about every two weeks. Our specialist team is committed to following up to obtain a response. We do see average licensing turnaround time from verifications complete to license issued, can be near 40 days. And then of course, we know board decision making happens as those cadences as those meeting cadences occur by state, some states meeting monthly, other states meeting much less frequently. Some we see every three or four months. So this is specific again to the new license request process. And just wanted to make sure that we all essentially were on the same page here from the work that needs to be completed and the process. So any questions from the team here? Yeah?
Holly DuBois (12:55) So, how are you? Thanks Jack. This is really helpful and, this is kind of exactly, I think what we needed to see, I don’t know if I’ve not been in every conversation. So I don’t know if this has been visually shared before. I guess a couple of things. How is the follow up being conducted by your team on the every two week cadence our?
Jack Schell (13:18) Specialist team? Our licensing team is reaching out directly to the state board for an update on the provider on the provider’s.
Holly DuBois (13:26) specific application via phone or via email. We will.
Jack Schell (13:29) leverage both. If we do not hear back on various attempts, we will try alternative methods. Okay? So it’s initially email, but we do leverage phone.
Holly DuBois (13:43) Okay. So I guess just from my perspective, and just because I’ve you know, I could have shared with you earlier, but I’ve been involved in multi state telepsychiatry practice now for 10 years. And in my experience, if your turnaround time goal is 40 days, which I think is actually pretty aggressive, you know, I try to, you know, in a perfect world, we’d have 90 days. But if, you know, when there are instances where we think especially in, you know, some of these compact states et cetera, where we can get something turned around within a month, calling every two weeks seems to be, you know, probably insufficient. And in my experience as well, email is never as successful as picking up the phone. So that’s just one piece of feedback. And obviously you guys are doing this at a scale that, you know, that I’m not or that we’re not. And then I guess the other piece that we’ve asked for is when you say gather provider data because, and follow up, you know, what we had really wanted to see. And maybe you’re getting to this is hey, you know, connections you’re growing into the state of Maryland. We understand that licensing your nppas and physicians in Maryland has these unique properties. Like in Pennsylvania, there’s some unique child abuse and neglect cmes et cetera here’s what to expect from Maryland here’s. The information you should be collecting on the front end as you onboard folks so that we can start expediting this process. And I don’t know maybe folks closer to it. I can ask Cheryl have already been given that, but that would really, that would really facilitate for us, you know, us being able to get you the information you need rather than the ongoing back and forth. Yeah, appreciate.
Jack Schell (15:31) That there’s two things that I’m hearing that I just want to make sure I recap and address. So the, for the 40 day, the striving for 40 day turnaround time that’s actually a specific point of the process. And I just want to clarify. So from the time that verifications are complete, which verifications can take some time. So from the time verifications are complete to the license being issued, we see, can that process alone, that point of the process alone can take 40 days or more. So, I agree with you on the 90 days. The 90 days is like definitely a standard that we want to achieve and make sure that like turnaround times are at 90 days or less.
Jack Schell (16:14) That would be great. So aligned with you there. And just wanted to clarify that specific metric… with the follow up. Our standard is every two weeks. I hear you on potentially needing more frequent follow up. We’ll continue to provide that feedback to our team and also want to encourage in those circumstances, if there are priority requests that you have that you’re communicating specific priority requests to, our team being your engagement managers, Lee and Kyle, who will mark priority on a specific request which will get to the top of the queue and have more aggressive follow up.
Holly DuBois (16:55) Okay. Can just pause there for one second. Amanda, is that something that you think has already happened? Because I know that we’ve had we have a priority initiative for Pennsylvania that’s delayed. And I don’t I’m not implying it’s delayed on medallion’s side, but we have you had success in that prioritizing folks?
Amanda Wo (17:12) We’ve earmarked some of the providers for prioritization, mixed results. Yeah.
Jack Schell (17:19) Let’s make sure that they are a formally marked priority in the system. I know I can touch base with obviously, I work very closely with your engagement manager. So following this conversation, they’re going to get the full update from me on what needs to be addressed. So I’ll put that as an item in terms of let’s make sure that the priority is marked for each request that you’ve communicated. Okay… was there another thought there Holly that you wanted to share or ask?
Holly DuBois (17:49) No, that’s fine. Thank you.
Jack Schell (17:51) Okay. I lost my train of thought for a second, but I got it back. So the other thing that you had mentioned was… state requirements, various state requirements. So this is where we definitely want to leverage the expertise of our engagement management team. Our engagement management team collectively has so many years of experience in pair enrollment specifically, or credentialing or licensing. And so if, you know, you’re going to be moving into a new state that you haven’t licensed in before, if you work with Kyle, say specifically and say, Kyle, we’re going to be moving into Pennsylvania, we’re going to be moving into Virginia. Can you help us consolidate? Like any specific nuance data points that would be required for that? That’s? Definitely an action that we would want our engagement managers to collaborate with you on. So that as you go to submit those requests. Yes, you are aware of any nuance Kyle himself alone has over. I think over 12 years of experience in licensing. And he sits actually in the pa region and has been doing pa for a while. So I know that you were working through a few items there with him. If you have additional states, I definitely encourage those conversations as part of your regular operation cadences with him.
Holly DuBois (19:08) Okay. Thank you. Yeah.
Jack Schell (19:10) And then with certain states, we, of course, within the platform want to surface what those additional and will surface what those additional data points might be given the state you’re submitting in. But it sounds like you’d like them even before you go to start the new request process.
Jack Schell (19:27) So like that’s where I would collaborate with giving, if you give us your states that you’re gonna be heading into, we can definitely consolidate… hit list of like what the nuance might be that you should expect?
Holly DuBois (19:38) Okay. Thank you. I appreciate that. Yeah.
Jack Schell (19:43) I mean, do you know which new states you’re gonna be moving into? That I can communicate with Kyle and say, hey, connections is gonna be looking for some guidance on these states.
Holly DuBois (19:53) You know, on our map for the next two years would be Oregon, potentially, California and potentially Maryland. Okay? But, you know, of those, Oregon is a definite. Okay. But again, we have some time there.
Jack Schell (20:09) Okay. All right. Well, like in collaboration, let’s continue the conversation. We definitely want to know what your plans are, so we can anticipate them.
Jack Schell (20:19) And if that, if it will make you feel more confident to communicate them with me and us have these meetings and I can lead that charge with Kyle internally. Then I’m happy to be the, you know, manage that and make sure that we’re delivering on that.
Holly DuBois (20:36) Yeah, thank you. Okay.
Jack Schell (20:39) Any other questions on? Like the new license application? I do have an overview of the renewal license process as well. It’s a lot Symplr. So if you have auto renews, the auto renew feature turned on a medallion, the renewal request is going to be put into the working queue automatically 10 days ahead of the renewal window for the provider. From there, again, we’ll populate the application and then any tasks for ces that are required will be tasked out. Once that’s all complete, we’ll submit to the state, we’ll conduct follow up, and then we’ll collect the state board response and renew the license. So pretty much the same touch points from our end in terms of what needs to be completed, typically less requirements for renewal from an admin or provider task perspective, but those will be tasked out should anything be required for renewal.
Holly DuBois (21:41) Okay. And one second, I want to ask you, Amanda, is this because I know he had a couple instances recently in Arizona where we thought, you know, app licenses were about to expire is 10 days ahead. I think I get notification like 60 days from any board that I have a license in for the majority of providers is 10 days before the renewal window. Is that sufficient amount of time?
Amanda Wo (22:05) More would be better especially since there’s requirements sometimes for ces and whatnot.
Jack Schell (22:14) yeah. And my understanding is that the renewal window can vary by state like 30 or 60 days. And so that… would be what we would be marking that 10 days ahead from I’m happy to provide the feedback that if it’s possible to get it sooner… but it’s not that they would have 10 days only the renewal window is longer.
Holly DuBois (22:42) But I think even 40 days is probably tight. You know, if someone goes on a vacation, someone’s working and then you’ve got to get the CE done and get it turned around. And our credentialing team gets very concerned when we’re nearly out of compliance on someone’s licensure. So I think as much lead time as possible would be great, right?
Jack Schell (23:03) Of course. And then that is part of the analytics that I want to review too so that you all have the data that you need to be proactive as well because we do have an upcoming expirables report which I think again might be something to add to the agenda on your regular engagement manager sinks to just make sure you take two to three minutes each ops sink to look at the upcoming expirables. So while we know the formal notification from medallion might go out 10 days prior to the window, that would be a way that I would recommend we get ahead of that is just let’s together again collaborate on checking the upcoming expirables and maybe get ahead of what might be required for a renewal in a given state.
Holly DuBois (23:54) Okay. I’ll.
Jack Schell (23:56) make that recommendation to Kyle to add that as an agenda item so that we can get ahead of this.
Holly DuBois (24:08) Okay. Thank you.
Jack Schell (24:10) Of course… one other thing that I wanted to share with regard to our processes and I believe Kyle should have addressed this with you all in one of your more recent licensing operations things is that we do have the ability to bundle tasks and I do not believe that bundling tasks was happening for connections and is something that we’ve moved forward with to ensure that the volume of notifications and tasks being sent is reduced. And so just want to confirm you all have an understanding from Kyle that bundling tasks is the path forward to reduce that noise. Yeah.
Amanda Wo (24:51) Lee and Kyle met with Cheryl and they kind of worked on what things can be bundled together. So I think that should be rolling out soon.
Jack Schell (24:59) Awesome. Great. I think that should definitely will definitely help on the volume of notifications and reminders for tasks to get completed, which I understand can be a friction point. So I’m glad that we addressed that.
Amanda Wo (25:18) Yeah, thank you so much. Of course. Okay.
Jack Schell (25:23) We have about three minutes left that we’ve budgeted for the meeting. This is the last section that I wanted to take you all through which is just execution and reporting. The next slide that I have is a readout of just some key metrics of licensing performance, some turnaround times that I want to look at with you to look where we might be able to better optimize the processes.
Jack Schell (25:45) We’ll go metric by metric. First two metrics are pretty self explanatory, it’s just in the last 12 months, new licenses that have been completed, renewal licenses that have been completed. Then this third one requests that are in progress. Currently, there’s 51 in progress, pending connections is going to represent those requests that are currently sitting on a client status, whether that’s a specific task that needs to be completed or whether it’s like a provider who still needs to complete their profile to reach intake complete. So 31 of those 51 in progress are sitting in the client status task age, median task age. This is what we track to ensure that tasks are being completed in a timely fashion. Currently, the median is 10 days. I think, you know, we want to see anything 10 days and below for this. Ideally, I think five days is a great place to get to with regard to tasks, but we understand that also is sometimes not achievable whether it is working on getting a provider to complete a task or, you know, perhaps tasks are completed ahead of some far in advance of when renewal might be due et cetera, depending on how the work is being prioritized. And then the last two metrics here are turnaround times specific to the licensing process. So we look at requested to intake complete because our specialist team will start working requests once a provider reaches intake complete. So that means the provider profile is at a status where we can submit applications, we can begin to complete work. And so that time we should definitely work to try to cut down 27 days to get a provider to intake complete, definitely adds to the timeline here. And so that is something that I’ve called out and will include in summary from today’s, conversation of something that we should try to find ways to optimize.
Holly DuBois (27:53) Yeah. Is there a?
Amanda Wo (27:54) Way.
Holly DuBois (27:54) Go ahead, I’m.
Amanda Wo (27:55) sorry. Go ahead, dr Dubois? No?
Holly DuBois (27:56) It’s okay. I’m sorry, Jack, I have a hard stop at the half hour. So I apologize, but please follow up with me via email and Amanda’s going to stick around, I think, but, you know, for me 100 days from request to license completures, that’s just not it’s that’s something I really hope we can work toward because, you know, as this to keep our telehealth operations running, that’ll be a major hindrance. And then I think Amanda also raised a great point around. She told me separately the other day around, you know, the Dea needing to be completed following that as well. So we’re looking at a pretty significant delay.
Jack Schell (28:36) Yeah. I know that you mentioned 90 days is ideal. Hopefully we can get it even under that well.
Holly DuBois (28:43) I mean to me in a perfect world, I would say get me all your stuff and hope, you know, at the very latest, 90 days from now, you’ll be able to work in that state. Ideally, it’s always much sooner than that. But certainly if we’re averaging above 90, we’re not fitting the, you know, meeting the mark in my opinion. Yeah.
Jack Schell (29:02) Perhaps it would be helpful to take a closer look at the specific points of the process kind of like what we’re doing here with request intake complete, breaking down the process to see which parts of it we can actually improve upon which is available in the analytics reporting that. I want to make sure you all are aware of this request intake complete, does mean that we’re waiting 27 days before we can work a request. So if there is a way to, I guess inspire providers to complete profiles quicker. I’ve seen when this goes down, the overall turnaround time improves a lot. But of course, we can look at all parts of the process.
Holly DuBois (29:49) Okay. I really appreciate you. Thank you so much for your time. Jack and I’m sure we’ll talk again.
Jack Schell (29:54) Yeah, of course. Yeah. Have a great rest of your day. Amanda and Christina, I can go for another couple minutes if you can as well. I just have two more slides.
Amanda Wo (30:06) Yeah, sure thing. Okay?
Jack Schell (30:08) Are you all aware that you have this licensing analytics in your platform today?
Amanda Wo (30:16) No, I just was added to medallion as a, I don’t even know what the term is as a.
Jack Schell (30:23) An admin. Yeah.
Amanda Wo (30:26) Now, Cheryl is super familiar and was telling me about some of these features.
Jack Schell (30:30) Yes, yeah. I would encourage that you poke around. You can see in the screenshot here, you just go to analytics on the left. And then the licensing report is the first report. This top report here is the in progress request. So you get total requests broken out by the current owner of the request. So niner with the board, which means we’re following up and waiting for a board response. I already spoke to the 31 in the client. And then the 11 in medallion is action required by medallion, whether it’s we’re completing an application or preparing to submit for primary source verifications, et cetera. Then below that you have all the raw data which you can sort filter export to take a closer look as you need on specific requests with the request id link right there. If you want to go right to the request to look at any notes or task updates. So this slide first was just to show… specifically that you do have access to reporting. The next one. I did want to call attention to the fact that at the bottom of the licensing report, we also have state board insights for our clients and this is showing expected time with the board that we’ve seen over the last two years. And you can select the specific type of provider from the dropdown here. So this is for nurse practitioners and the time with the boards that we are seeing in various states. So I wanted to make sure you were aware of this for planning purposes. Yeah.
Amanda Wo (32:23) Thank you.
Jack Schell (32:24) So that if you do plan like we were discussing of going into Oregon and you have some mid level practitioners that you’re curious, you know, what can we expect from a board timing perspective? You can have that insight here and review that directly within medallion. Thank you. Yeah, I also I’m going to just share my screen real quick and go right into the report because I want to show another section. So this is what we were just looking at. The in progress is at the top, you can review your completed requests here as well. And so this is organized by new state license requests and renewals, as well as any prescriptive authority, CSR licensing or even those that are being requested with a compact, you can filter that and review that for what’s been completed. And then again you have the raw data here. If you want to export that and do any pivot tables or reporting on your own for more specific detail… then there’s the turnaround time section as well. And I wanted to show you this is where we get the turnaround time by status as well. So this 27 which we were just looking at requested to intake complete. And then what I was talking about, we can look at specific parts of the process to see where we can speed things up intake complete to, app submitted to PSV submitted. And then PSV submitted to license complete. These are various points in the process where we could maybe get more specific to try to drive turnaround times down. The first one request intake complete really is that first hurdle to clear. So I don’t know what communications with your providers are like when it comes to requesting new licenses. But if there is any opportunity to have those completed quicker, we know that it’s typically an easy.
Amanda Wo (34:33) way that’s where I think bundling is going to help because one of the challenges we have is we’re like an emergency room setting. So everyone’s doing 12 hours, which means they’re only there three days a week. So if we miss them in that like two weeks every two weeks telling them there’s a task, it’s so easy for that to be three weeks before they notice. So like, yeah, as much as we can tell them up front so that when they have those three shifts in the week, we can hit them up and get them going on as much of it as possible right out of the gate. And then if they go on pto, or cme, it can be months before I can get the cadence to line up again.
Jack Schell (35:13) Yeah, I hear you.
Amanda Wo (35:15) That’s where we really felt like man, this is, I don’t know exponentially exhausting. Yeah.
Jack Schell (35:24) I hear… you on that. The timing is definitely important as we have learned from the Pennsylvania process. Hopefully we can apply our learnings to when you expand into additional states like Oregon. Yeah. Awesome. That’s pretty much everything. And then the last one here is the upcoming expirations that I was talking about might make sense to do a quick touch base each meeting on anything that’s upcoming. Given that it sounds like our standard 10 day notification is maybe too doesn’t provide enough time. We can take a look here and make sure that requests are in, yeah, depending on if you’re leveraging the auto renewal process or not. Okay. So I hope this was helpful. And again, like above all, want to just make sure that you all know that you have me as a resource. I am not your subject matter expert, but I definitely work closely with Kyle and Lee and can get things moving and steer the ship in the right direction if ever you feel like things are not moving in the right direction. So please leverage me as a resource moving forward.
Amanda Wo (36:44) Okay. Thank you so much. I appreciate your time. Thank you. Yeah of.
Jack Schell (36:47) Course. All right. Have a great rest of your day, you too. Bye.