Transcript
Sandra (00:00) hello? Hey.
Connor Morley (00:22) Hey, good morning, everyone.
Connor Morley (01:16) Not seeing anyone… joining? Hello? Hey, Sandra. How?
Sandra (01:24) Are you guys?
Connor Morley (01:25) Good morning. How you doing? Good. Thank you. Is anyone else joining today?
Sandra (01:34) Yeah, they are. They may have been caught up on the call. Let me just remind them in case.
Connor Morley (01:40) Okay. No worries.
Jonas Eddy (01:48) Morning, everybody.
Connor Morley (01:50) Good morning.
Sandra (01:53) Good morning.
Jonas Eddy (01:56) Elise. You should have received an email.
Sandra (02:01) Oh, okay. Let me take a look. Oh, yep. I got what I needed so I do not need to be here. Thank you guys for sending over the delegation agreement. I hope everybody has a good Friday, wait, Elise. Before you go, remember, we want to ask about the board thing. Oh, okay. I’ll stay on. I’ll stay on all.
Jonas Eddy (02:22) Right. Well, go ahead since we’ve already brought it up.
Sandra (02:26) Okay. Jim Perry was also going to join or? I wasn’t sure if she was.
Jonas Eddy (02:30) Well, Hector should be coming, but I don’t think this really has to do with him, right?
Sandra (02:38) Okay. So, quarterly, we have to provide one of our payers a list of the board certified doctors. Well, it’s a list of all providers that have been credentialed and re, credentialed during that quarter. But one of the things that they ask for on this report is for providers that are eligible for board certification. They want a listing of the board that they’re certified with as well as the expiration date, this is something that we’re currently able to pull from the cbo that we’re with. Now, we just wanted to know if this is something that would be possible to get with Medellin as well?
Connor Morley (03:20) Yeah, we should be able to pull that and you said what’s the frequency that you’d like to see that?
Sandra (03:28) It’s quarterly?
Connor Morley (03:29) Quarterly. And then, I mean, so within Medellin, you do have a report builder tool? Okay. Well, hang.
Elise Vall (03:40) On one second, actually sure.
Connor Morley (03:44) Let me go to the right environment.
Connor Morley (03:54) Okay. You do have a report builder tool, so it sounds like you want to look at providers and then typically, we do full name npi just as like the base three automatically. And what it was board certificates and.
Sandra (04:16) then.
Connor Morley (04:17) board certificate expiration dates? Yes. Okay. So… we can see their full name npi board certificates and this is just a sample of the first 10 providers. Are you also looking for kind of a credentialing date?
Sandra (04:40) Yes. Yeah, of course. Okay. This is awesome.
Connor Morley (04:45) So we can pull in the latest credentialing date for these providers as well. And then if I go ahead and save this report, I can have this sent to all the behavioral network admins… provider can’t spell today. So it’s… by quarter and we can schedule this to run quarterly. It just depends on when you’d like the first report sent to you. Okay?
Sandra (05:27) Perfect. Yeah. I mean, we’re going to need this more for the Q2 that we’re going to have to do. We’re working on Q1 now, but this came up. So we were like we should ask and figure out before it becomes an issue. Okay? So this is perfect. So we can have it set up to just automatically run, yep.
Connor Morley (05:42) And it’ll email you a copy of the report.
Sandra (05:48) Okay, perfect.
Connor Morley (05:49) Or, however, whatever you choose the cadence to be.
Sandra (05:53) Okay. I’ll go ahead and mess around with this after this call. Thank you so much.
Connor Morley (05:57) Yep. No problem. And just to kind of go through as well, like anything on the provider profile, you should be able to pull in into the fields. You do have a lot of different fields on the provider profile to pull. You would also be able to pull in like the credentialing service requests as well. So there’s a lot of information that you can pull here.
Sandra (06:22) Yeah.
Connor Morley (06:24) We also do have a provider summary… tab as well. So you can see their created dates, essentially anything on their provider profile or any combination of information as well. And this is exportable too. If you click on this three action menu, you can export it as a CSV or an excel document.
Jonas Eddy (06:57) Hey, perfect. Yeah, perfect.
Connor Morley (07:04) Yeah, I think there should be board certs somewhere here. We have state license information, Dea license. Yeah, there you.
Sandra (07:13) Go board certs. Okay. Awesome.
Connor Morley (07:16) Issue date, expiration date, education, et cetera. Okay?
Jonas Eddy (07:25) Hey, I was just thinking about something else. So, apologies, if you guys have already talked about this, but Elise… Sandra, we were needing to develop some kind of report for Emilio. Has that been talked about… Sandy? Maybe you didn’t get the point. I’m not sure what?
Connor Morley (07:48) Jonas is referring to? No.
Jonas Eddy (07:50) I don’t think I know either. So, caqh.
Connor Morley (07:55) Ones.
Jonas Eddy (07:56) yeah, right. So, you know, anytime we have, yeah… this is about just keeping a record for finance, right? This is how many we did for this month… that kind of reporting, but we would need to not necessarily know what we sent, but what actually got counted… against us. I can’t think of the terminology guys, but I would say utilization if I was a provider, but whatever you guys call it.
Connor Morley (08:37) Yeah, Jonas, are you looking for like a consumption?
Jonas Eddy (08:40) Yeah. There you go. That’s the word. Yeah.
Connor Morley (08:44) So, I’ll reach out to Nick because he, as a part of his ongoing kind of relationship with you will be like walking you through your consumption on a regular basis.
Jonas Eddy (08:57) Excellent. Okay. But.
Connor Morley (08:58) In terms of, if you have any questions on it at any point, you do have the ability if you go to this gear icon here on the left hand side instead of general, we go to usage.
Jonas Eddy (09:12) Got it.
Connor Morley (09:14) You can see the, your consumption dashboard? Oh.
Jonas Eddy (09:20) Fantastic. Okay. And then we can dial that down to the month and et cetera. Et cetera. Right?
Connor Morley (09:26) Yep. You can do.
Jonas Eddy (09:27) That, okay. Perfect. Yeah, I think that’s exactly what he just needs to, you know, do whatever reconciliation that he’s got to do just to make sure we’re on. We’re all lined up. So, I think that’s it.
Connor Morley (09:38) Perfect. Yep. You can see consume dates, product names.
Jonas Eddy (09:44) Awesome.
Connor Morley (09:45) Providers status, you can see requests by week. Yeah.
Jonas Eddy (09:49) I think it just comes down to like what’s the number for that month? You know? Yep, perfect. No problem. There was something else I wanted to bring up… a funny kind of scenario happened… shoot.
Jonas Eddy (10:19) Now, I can’t think of what it was. Was it the provider that got sent? That was already?
Connor Morley (10:28) Sent was,
Jonas Eddy (10:30) it that one? Well, no, that one. Well, we got to figure out what’s going on our end before we do anything. No, it was… oh, shoot, I had it written down too, and I can’t find it.
Hector A (10:46) I have a couple of things in the meantime you.
Jonas Eddy (10:49) Yeah, please. Yeah. All right. Hi, everybody.
Hector A (10:53) Real quick, Nikos, thank you for deleting that provider. The issue was on our end. We had a chqa record tied to the wrong provider. So we just sent a new one. Everything was good. We went to like a spot checking here internally to make sure that doesn’t happen again. Hopefully it doesn’t but right now, in the meantime, the only thing that we, the only validation that we have in place is that we asked providers to provide the chqa, so we still can’t have another issue that somebody enters the wrong one. But that was clear. The second thing that I have and I sent an email about it. I don’t know if you see it, we’re already including the contacts in the request. I don’t know if you guys talked about it before I joined the call, but I just want to make sure that this is what is expected and if it’s expected, then Jonas and his team can resume the sending.
Jonas Eddy (11:47) I.
Hector A (11:47) want to just share here real quick. This is one of the providers that we sent. And I can see here the contacts that we sent as a source customer. I’m assuming that’s correct, but I just want to make sure.
Niko Byron (12:00) that’s correct. Yep. And then the other one is pulled from caqh as well. And I guess a question for your team as well is do you want all of these cred contacts emailed? The ones from caqh and the ones you provide, or some of our customers, we have a setting where you can flip it to where it only will email the ones that you guys provide and not the caqh ones, is that something that you’re interested in or is it fine to email all of them?
Hector A (12:27) Jonas can?
Jonas Eddy (12:28) I say that again.
Niko Byron (12:30) So for the cred contacts, like Hector was just showing, we will pull their credentialing contacts from caqh. And in addition to the ones that your team provides us when we are reaching out for cred outreach, would you prefer that we only reach out to the cred contacts you provide and not the ones that we pull from caqh or is it fine to reach out to all of them?
Jonas Eddy (12:51) I say all, okay, perfect. Honestly, I don’t really see a drawback to that. You know, generally, what we find is that the admin that we are sending to you is on top of their provider’s information and has access to that, you know. So they do it and they’re the ones who are aware of medallion more than the providers are. So that should be primary, right? Because they already know, but… it doesn’t hurt to tell the providers especially if they’ve got to go in and reattest.
Niko Byron (13:36) Well, they should definitely, yeah, probably got the default setting. So that’s what’s currently happening. It’s just some of our other customers had been upset by that. So I just wanted to make sure we were on the same page there. So. Perfect.
Jonas Eddy (13:46) Yeah, I mean, you know, if we get feedback, I guess we can always make an adjustment, but for now I say just do it.
Rae Tompkins (13:54) All of.
Jonas Eddy (13:54) them. Yeah, thank you.
Hector A (13:56) In some cases, I just want to highlight something. In some cases, we have an organization with like 10 contacts. What we did is we limit the amount that we’re sending right now to up to five. If we’re okay with that, we can leave it like that. If not, then I can reduce that to like two or one. I don’t know if that will make a difference, but just sharing, yeah.
Jonas Eddy (14:23) So, I remember what the scenario… was that I was going to bring up before. What we found was that there was a response about a certification was inactive… but there was another certification that was active. We were getting, you know, that… error response or whatever you call it. It needs attention, right? So what the scenario was in this case is that the provider was a bcaba in our system, but they had actually gotten their bcba certification, which is obviously the higher level, which is what we would be interested in. But they hadn’t entered that in our system. So we sent it as a bcaba, and that certification and you guys fabulously found her bcba and reported that back to us. But of course, gave us the notice about the other one being invalid now because of course, she’s now a bcba. Have you, like, what is your typical? Like what’s been the feedback on that kind of thing from other groups? I’m just curious if we need to maybe change this up a little bit. Are there something that because obviously we don’t really care that the one that we sent you has been, is invalid. Now, we care about the bcba because that’s the highest level of certification. Am I making sense?
Connor Morley (16:19) Yeah, I think if I’m understanding correctly, you know, it sounds like you guys, I mean, at the end of the day, this isn’t like a needs attention kind.
Jonas Eddy (16:31) of situation.
Connor Morley (16:32) Because they do have a certification, it’s a higher level certification and it actually works out well in this instance, is that?
Jonas Eddy (16:43) Correct? Like we’re we totally gave you the information that we had, and you searched it and told us it’s invalid. That makes sense. With Abas… you know, this happens and it probably will happen a fair amount because, you know, they go from a rbt to a bcaba to a bcba and on a regular basis, right? And sometimes they forget to update their information in our system. So, if you guys are finding that, that’s great, we’ve got that new information. We don’t really need to know about that certification that is invalid now. But I, you know, maybe there’s just no real way around that and we just have to deal with it.
Connor Morley (17:35) Yeah, right. Yeah.
Rae Tompkins (17:37) I was just coming off mute.
Jonas Eddy (17:41) So.
Rae Tompkins (17:41) As our team is processing, it’s kind of our best practice to alert you of anything that we kind of find that’s a discrepancy while processing. So, in this case, you know, our team found the corrected certification. We flagged the incorrect one to you, but it doesn’t necessarily mean that it’s going to stay flagged whenever you move it through committee, you can deem it a clean file, but we just want to bring your attention to those kinds of things.
Jonas Eddy (18:06) You know, what? When you say that you’re absolutely, right? Because it’s possible that they won’t update it, in which case, we’re probably going to want to do that right there. And then that’s great actually to alert us.
Rae Tompkins (18:22) Yeah. So, well, I mean, once it’s in the ready queue, it’ll have that little triangle with exclamation point there’s something we’re bringing your attention to in this file. But whenever you move it through committee, you can deem the file clean? We’re just, you know, bringing attention? Hey, something happened here. We’re just alerting you Sandra.
Jonas Eddy (18:41) Do we know how to do that? No, I was going to ask Ray, can you tell us how to how we do that? Do we change it just by approving it, that it changes it to clean or?
Rae Tompkins (18:54) Yeah. So, and Connor, I might, I don’t want to step on your toes on how this was set up, but there there is an option to set up like, a Jonas clean or a Sandra clean bucket. So, whenever you move files, you can have two separate buckets, a needs attention bucket and a clean bucket. That way you can kind of determine whenever you’re voting on files where you want to send it interesting.
Jonas Eddy (19:16) We.
Rae Tompkins (19:17) can set that up. We have other clients that kind of utilize that clean versus needs attention voting option that way. Whenever you’re reviewing files, you can select multiple at a time, push it to a clean committee bucket. And then the files that need a little bit more review, you can put under a separate bucket. And that way they kind of separate the ones you’ve already looked at versus the ones that may need a little bit more investigation internally. So.
Jonas Eddy (19:43) Yeah. Okay. Go ahead. Connor, the only question it would be and Nico jump in here. We’re sending, the ready files back to BSN for the committee vote.
Niko Byron (19:58) I mean, yeah, we’re sending it like via the webhook, you’re saying, yeah.
Jonas Eddy (20:01) Yeah.
Niko Byron (20:03) So, what’s I guess the problem, sorry, are we including?
Jonas Eddy (20:05) The commit, we’re including the committees in the webhook, right? The.
Niko Byron (20:09) Committee decisions now, but if the committee is voted on like we have a committee API, and if that API responds with the 200, then you can be sure that the committee decision went through. So, like I don’t think we need to send anything else over. They should already have the file and all the relevant information, but.
Rae Tompkins (20:28) There wouldn’t be a way for them to capture like a clean committee in platform because they’re utilizing API, like.
Jonas Eddy (20:38) Sorry?
Niko Byron (20:39) What do you mean? Imply like and like to know that a file was approved, a committee approved and it was clean. Yeah, I think there should be a way to do that. Like, if they should have the status after the webhook gets sent, like cleaner needs attention. And then, yeah, we have that.
Jonas Eddy (20:56) We have that.
Niko Byron (20:57) Yeah. And then when a committee, the committee decision is made via the API. And then a 200 is, like we respond with a successful response message. I think like that should be the committee approval has gone through and, you know, it’s clean. Yeah.
Jonas Eddy (21:12) We have, this, and the file is.
Niko Byron (21:17) that what you mean?
Jonas Eddy (21:20) Hector, can you find Megan martinez in that line? Yeah… say Megan, M, EG a N, I think, yeah… this one, okay. Yeah, we’re pulling the file here. This is a null plot. This isn’t that no, this one would be attention. Yeah… needs attention. Yeah, I can’t confirm, yeah, that’s one, it’s attention. Yeah. So that one you wanna do an opening medallion. So this, yeah. And if we look at, the validations for this, you see that. Okay. Yeah, there’s the, there it is right there. You can see it. So, and just scroll down I guess or up a bit so you can see the two board certifications. So what’s happened here is that the bottom one is the bcaba and it’s invalid. Now makes sense. And then the new one is the bcba that’s the one that we’re interested in. I like that we have an issue flag on this because it takes us to that to get corrected in our system. Great. Do well, what you were talking about, Ray, is there some way to convert this to it’s? Clean? I don’t a file but, you know, what? In a way it is clean because it’s already got the one, right?
Rae Tompkins (22:51) I think that may have just been my confusion on how you’re utilizing the API for committee decisions, but I can see kind of what that looks like for other customers that are using the API. And if there is a way for you to utilize those, I.
Jonas Eddy (23:05) don’t I don’t know that we really need to maybe. Okay, you know, I think I’m realizing now that, you know, you guys are an amazing resource here and you probably have a pretty good sense of best practices in terms of what happens between when we get the file back and we take this information to committee, right? Because what we’re doing right now is viewing this from the perspective of having it done, having done it with Andros, and, you know, we downloaded stuff and we made excel spreadsheets and blah blah blah, and we presented it in that platform, right? So, obviously, you know, we’re we could easily be missing easier ways to go about this and obviously we want to streamline this as much as possible that’s my goal. But we’re just brand new to your platform. So, you know, maybe there’s a, another meeting or next meeting or something like that where we can maybe go over how you, how other organizations deal with this absolutely. And.
Connor Morley (24:24) then Ray, on top of that, I think if a packet, if a credentialing packet is flagged with needs attention, it’s not necessarily doesn’t necessarily have like a negative connotation.
Rae Tompkins (24:38) No, no, just bring attention to.
Connor Morley (24:41) Yeah.
Jonas Eddy (24:43) Well, we understand that now. And so we’re adjusting to that and that’s great, you know. But what happens between, you know, here where we select out like all the needs attention providers and the clear and whatever what Sandra ends up doing is she’s pulling excel spreadsheets off of our platform to manage it, right? So maybe there’s some easier ways to do this. I would love to do it all entirely in here or on yours.
Hector A (25:18) There is no, I think we talked about it, there is no need for any exporter anymore, because the last part of the process is that when we send the committee decision, that, that’s when we actually let medalli know that, you know, this person is approved or denied. We haven’t done that one yet. But I the.
Jonas Eddy (25:37) Piece that you’re missing Hector is that Sandra has to present this to committee and there’s it needs to be done efficiently. Otherwise we’re there for way too dang long. So, she packages it. So it’s quick and tidy. You see. So that’s why we end up having to pull it out of here is to present it. But we just come back here again, and, you know, manage, you… know… the updates within the platform, but that little bit where we’re taking it to committee that’s the piece that we need to kind of solve or maybe not. Maybe that’s just the only way to go about it, but.
Connor Morley (26:28) How are you guys taking it to committee today? We so like when we send you, the ready packet that should have like I would say all the information that the committee needs. Do you feel it, does it not… it?
Jonas Eddy (26:53) Does it does have all the information? However there’s still a lot of movement there because the only thing we have to show them is the thing that’s a problem, right? That’s an issue. So we still have to package it. And as I said, I think that there’s probably aspects of this that we are not familiar with that could be making this a lot easier. And you’re like, you know, wondering why the hell we don’t know that, right? So, you know, that’s where we want to close the gap, right?
Connor Morley (27:29) Yeah, yeah.
Rae Tompkins (27:33) I’m happy to help kind of explain what that could look like future state voting through the platform and, you know, kind of voting and then how that would get back to your team once a committee decision has been made in platform. But we could definitely continue those conversations to figure out the best way to get that captured for you that.
Jonas Eddy (27:52) Would be fantastic that’s really what we would love to have happen here is just the easiest way to have it ready for committee, what needs to be shown to them because we do, you know, all the clean that gets done as a block, right? We don’t have to do much with that easy, but it’s the flag ones and we have to go and review what’s being said on like in the validation section and on the caqh file, because we need to see their responses. If they’ve been sued, for example, you know, things like this. And that right now involves a heck of a lot of scrolling if we do it within ours or your platform.
Rae Tompkins (28:38) Right. Yeah, we can definitely look into just pushing it all through medallion or what the options are outside of.
Jonas Eddy (28:45) Fantastic. Yeah. And we can do, yeah, maybe next week or something or.
Rae Tompkins (28:49) Whatever. Yeah.
Jonas Eddy (28:50) Perfect. Awesome. Sandra. Did you have anything else? That was the only other one, right? We did send you guys a, sorry, Sandra, but we did send a file, we think and we have to check it on our end but we think this has already been credentialed but somehow ended up looking… like it, we had sent it to you.
Jonas Eddy (29:16) In fact, we should probably check in the medallion platform to see if it’s actually there and if it’s not just us kind of.
Sandra (29:24) Yeah, it’s there it.
Jonas Eddy (29:25) Is there you found it? Okay? So, yeah, we made a mistake on that one. We’ll let you know what happened on our end. But yeah… okay. We got to talk about that.
Sandra (29:46) I did have a question for once they’re approved and then let’s say they have a malpractice or something goes on with their license. How do I monitor those? Like, am I going to get an email? Is it going to show up on the platform?
Jonas Eddy (30:04) Thank you. What do you need monitoring exactly Sandra?
Sandra (30:08) Like after a file has been approved by committee, we change it to approve in our system, but then let’s say the following month, they have a new malpractice claim like the continuing monitoring?
Connor Morley (30:20) Yeah, for continuing monitoring, if, whenever we find an issue or a sanction a malpractice piece… you will get an email on what that issue is sent to your email address that’s connected to your medallion account. And then on top of that, if you do just need any kind of sort of reports for like a monthly audit or to look at just the sanction and the ongoing monitoring as a whole, you can go into medallion. And in the analytics tab, you can click on this ongoing monitoring piece right at the top. And I apologize, it is a very slow window to load, but it will have like all of the different verifications… and audit logs for you, and it will flag the ones that need attention up at the top.
Jonas Eddy (31:30) So if I.
Sandra (31:31) can filter by date. So like if I only want to search anything through March?
Connor Morley (31:37) Yep. There’s a date filter as well.
Jonas Eddy (31:39) So, does it kind… of the standard thing for this is if there is a notice, it’s the top record?
Connor Morley (31:49) Correct. Yeah, it would be the top record. You would also get an email.
Jonas Eddy (31:54) Notification.
Connor Morley (31:54) As well. So.
Jonas Eddy (31:56) That’s perfect. You know, you can check every month Sandra, I guess right there, if there is something.
Sandra (32:03) Yeah. I have to save a report every month. So if.
Connor Morley (32:07) we look at the mpdb verification, we did find there are a handful. It’s very similar to those kind of issues where it’s like needs attention. And then if you click into medallion, you can see and it’ll take you to the verifications tab. For this one. It looks like there was an issue with state disclosure questions. But as well, this was specifically for mpdb so we can pull this up and see what the issue was. If I usually, if I hover over, it should tell us, oh, enrollment is canceled by the entity prior to this date, Sandra.
Rae Tompkins (32:48) I did want to call out too that I will be, you know, as part of the ongoing monitoring, you’ll receive a monthly kind of report of everything that was checked, any flags that we were able to identify. So you’ll receive that on a monthly basis. Probably starting next month as we get more files in process. So you’ll receive that for me?
Sandra (33:07) Okay. For the ones that are approved already? Okay, great. Yeah, or.
Rae Tompkins (33:11) This will be for anyone that’s in the system. So any provider with ongoing monitoring, if there’s any possible hits, you’ll receive that via email. Yeah.
Connor Morley (33:21) And then as well, you will be able to see what the issue was. So this was a reprimand or censure by the state board.
Jonas Eddy (33:33) Got it. Nice.
Hector A (33:40) Before we hang out, I have a random question that this is not related to anything, but it’s more like just to validate some data. The issue that we have with the caqh is like, we have never been able to validate those numbers. I don’t know if you guys know of like if there is a place that we can validate the numbers before the provider enters though, just to minimize the amount of like handwork that we have to do here internally.
Jonas Eddy (34:09) So, yeah, just to clarify on that, we were hoping to connect with the caqh API directly in order to just do the status check, I think it’s called, which is to just confirm that there is a provider and that we’ve got their caqh correct? Because we have been sending some to you where it’s incorrect because, you know, they enter it wrong, but we haven’t been able to test it previously.
Hector A (34:41) Yeah. Just in case Nikola you can, we don’t have to track it here. But if there is a way that, you know, that we can validate that before sending to you, just let us know. Yeah.
Niko Byron (34:52) I’m not sure how we do it in the product actually, but I think it’s something along the lines of reaching out to caqh and like just using their error response if the npi?
Connor Morley (35:01) And caqh.
Jonas Eddy (35:01) Don’t work?
Niko Byron (35:02) Properly, I’m not sure which exact API that is though. Yeah.
Jonas Eddy (35:08) I mean, you guys kind of do it for us right here. I mean, that’s what this is, yeah.
Niko Byron (35:13) That’s the thing we could talk about like, I think an outreach email to the admin to get sent for these as well. Well.
Jonas Eddy (35:20) The top one there, the mismatch, right? Does not match the caqh that’s probably because we sent you the wrong one compared to the npi because it happens, right? Yeah, but we’re thinking, hey, why don’t we check it first before we send it to you and because right now it’s kind of, we’re sort of stumbling over the response there because we’ve got to then email you the proper caqh, right? Yeah.
Connor Morley (35:47) Yeah, that makes sense. Yeah.
Jonas Eddy (35:51) We’ll figure it out.
Connor Morley (35:53) We’ll take a look at their docs right now, too, yeah.
Connor Morley (36:08) Okay. So Ray, I think you can cover with them kind of the most efficient way to go through and look at some of the credentialing files to pull for committee, right? Yeah. Okay. Just to share really quickly as well. If there is, we try to do our best to flag any kind of issues with the committee packets. But if you’re in medallion and you see some of the readied statuses, you can hover over the PSV report and it’ll tell you which one there is an issue with.
Jonas Eddy (36:52) You.
Connor Morley (36:52) Can also open up the credentialing file directly in medallion. And then on the summary page, it should highlight which issue there is, as well as our credentialing team. And the notes should also highlight it as well. So, I think for this instance, the Coi limits are less than. I think 1,000,003 1,000,000. Yeah.
Jonas Eddy (37:18) And Ray, you got our update on that, right?
Rae Tompkins (37:20) Yes, I sure did. That may have been.
Jonas Eddy (37:23) Yeah, we stumbled over that a little bit, but, yeah, that was before. Yeah, okay.
Connor Morley (37:30) No worries. But, yeah, anywhere in the credentialing file, we should be able to kind of quickly call out where the issue is. So, I’m trying to find one that’s not just malpractice.
Jonas Eddy (37:43) Right. I know that’s what it’s been because of this, you know? Yeah.
Connor Morley (37:48) But we can also like filter for any that need attention. And there are some filtering tools as well. Come on.
Rae Tompkins (38:01) There.
Jonas Eddy (38:01) We go that’s a good one. Yeah. So.
Connor Morley (38:05) For this one, we have an issue with the disclosure questions and just on the, we can pull up the file and there’s an issue with the npi or no, the npdb? So if we go to disclosure questions, it’s just highlighting. I think there wasn’t most likely that there was an answer here.
Jonas Eddy (38:24) Right here.
Connor Morley (38:28) And then for the npdb, we can also go right here and look at the continuous query and see the… individual reported… information.
Connor Morley (38:47) So, hopefully that’ll help a little bit. I don’t know the best way you can always download these files. I think from your system and ours. I don’t know if you’re only sharing with them like the actual needs attention pieces or if you want to share and download the whole file, share with them, the summary and then also pull up the specific malpractice insurance and continuous query or issues that one Ray can help you with what the best or what the best practice is. Yeah.
Jonas Eddy (39:24) Generally speaking, we just bring up the issue. Okay? So everything else is clean except for this and we go straight to it. So that’s the.
Connor Morley (39:35) Right. Sounds good.
Jonas Eddy (39:39) Awesome. All right. This has been great so far guys, you know, we’re very happy with how things are moving along great.
Connor Morley (39:49) Glad to hear it and let us know if there’s anything else we can do or any other changes that we can make to help you guys be as efficient as possible. Awesome.
Rae Tompkins (40:00) And then next week, I can demo just, a test environment we have in platform to show you the different ways to, if an option if we’re looking into it, how to cast a vote through medallion so that you can, you know, use the committee voting through medallion and what that would look like, just if that was something that you were interested in exploring.
Jonas Eddy (40:19) Absolutely. Yes, sure.
Rae Tompkins (40:21) Cool. Yeah.
Jonas Eddy (40:22) Yeah.
Rae Tompkins (40:26) Sounds like a plan.
Jonas Eddy (40:28) All right. Thank you. Everybody. Thanks everyone. Bye bye.