Transcript
Aiden (00:00) hey, how’s it going? Hey, good. How are you? That was Friday?
Amy Barfield (00:05) Ah, yes… for sure. For sure. I see you got my email about the practice migration, we can move that location, okay? Or we can, you said we could stop that location that I sent you a screenshot?
Aiden (00:24) Of, yeah, there’s actually, I kind of wanted to go over that. There’s like quite a few that we could. I would like to actually work on. Okay? Because with that feature because that feature does sound nice.
Amy Barfield (00:33) Yeah. So, when they do that you’ll be able to archive you’ll, be able to archive locations?
Aiden (00:42) Okay, cool. Because I.
Amy Barfield (00:43) think, I think they’re just trying to do like an,
Aiden (00:45) initial, yeah, Because I was looking that’s.
Amy Barfield (00:57) the only one they flagged to me of that location.
Aiden (00:59) Oh, is this like show close button? I don’t know. I’m not if that does anything, but.
Amy Barfield (01:11) Yeah, I don’t know if they’ve like released communications to the clients yet. I’m… like how this is all going to work?
Aiden (01:24) Oh, okay. So it’s yeah.
Amy Barfield (01:26) Because the epds, yeah, they’re like they’re working on it, but I think they’re going to release it pretty soon, which is why they were, they needed a deadline by the 20 seventh of this month. So they’ll probably release it on the first. Okay. Yeah, because like they’ll be able to see closed locations so you can close a location or you can archive it where it’s not in the system at all.
Aiden (01:47) Yeah, archive zones. Both sound great actually because like this whole entity, like we don’t even need like we sold all of these clinics and then fort oglethorpe is under primary… care, which is how we enroll. And this is closed too. So, and I think there’s some closed clinics in Alabama and a closed clinic in Massachusetts that would be nice to get rid of. But the one you sent me definitely can be archived. I don’t even know why that was created.
Amy Barfield (02:19) Okay. I’ll let them know. And then once they get… this integrated, then we can go over like how to close those or archive them, the ones that you’re talking about.
Aiden (02:31) Yeah, that sounds great. All right. Anything else you had before I kind of go in because I had a few things.
Amy Barfield (02:38) Yeah, no, I don’t have anything else.
Aiden (02:40) Okay. First things first, I did finish the medicare thing on that Google sheet. So if they want to have that or hopefully, I think it was shared so they can look at that. It really was just transferring over the numbers into a different column essentially. Yeah.
Amy Barfield (02:54) I figured.
Aiden (02:54) It out so that’s done. There was a task that I was like wondering if you could mark complete unless I’m missing something. So it’s small, but it’s this one they’re asking for like essentially… not for not a picture of a signature but like an actual sign thing, which I understand. But the thing is I got on a call with the provider and watched her do it and they’re still saying it’s a picture and I looked at it and I could see the point but I don’t know if it’s a glitch on medallion. But like in her documents, where is it her agreements? Like she did all of them perfectly. But this one is there’s like both. But I watched her add this. So I don’t understand why it can’t just be marked as complete.
Amy Barfield (03:50) Because she just typed it in, right?
Aiden (03:53) Yeah, like she did it, how the other agreements are done, which is correct. But for some reason, this photo thing is here, which I think is like tripping up the team I guess, and it’s just kind of like they keep bouncing it back. You know, I told them like you can see that there is the signature here. I’m not sure why this is here. Still, I wonder if that might be a glitch, but.
Amy Barfield (04:17) Okay. What’s the provider’s name?
Aiden (04:20) Lisa, tardif, yeah.
Amy Barfield (04:24) The picture, is it the release form?
Aiden (04:27) Yeah, that’s I think the only one.
Aiden (04:36) Because like, I don’t know why there’s both versions because I have seen it where there is just the photo and then they kick it back, but I watched her add this. So they’re like both. So I don’t know why they couldn’t just take this one.
Amy Barfield (04:51) They just need to remove the photo icon.
Aiden (04:55) Yeah, essentially, I don’t think the provider, I mean, it just doesn’t seem like I should need to reach out to the provider. I’ve already worked with her to get this done before.
Amy Barfield (05:03) No, no. Let me see if I can, I’ll plug it to tech support are.
Aiden (05:08) You good to mark that one complete or something if that would be. I mean, unless you need it open, it’s just kind of try to keep this as clean as possible. So that’s kind of bugging me.
Amy Barfield (05:18) Yeah, I’m gonna, you can leave a note since you’re in it, leave a note that says spoke with em, she’s flagging to tech support.
Aiden (05:31) Spoke with em.
Amy Barfield (05:32) Em for engagement manager. Yeah, sorry… you can or you can put Amy barfield either way.
Aiden (05:40) Yeah, I’m just gonna, I’ll put your name in parentheses because I said in here, I was going to escalate it with you.
Amy Barfield (05:54) Yeah. Okay. And then just mark complete. And then I’ll flag it when I get off.
Aiden (06:00) Okay. That was a small thing. I don’t know if this is like something you could control, but can they not like make a task all grouped under like one provider? Because all of these are like the same providers but, and they’re all the exact same issue. It’s just, they’re all like different for different payers. It’s the issue is it’s like not their, the supervising physician isn’t showing active on the license which is required for some payers. I mean, it is what it is. I’m just wondering to keep this looking a bit nicer but it’s fine. If not, I.
Amy Barfield (06:37) Think they can, but I’m not.
Aiden (06:39) Because I thought they could like right here. I’ve seen it where there’s a drop down with the payers.
Amy Barfield (06:45) Yeah. Let me ask which one. Which provider is that particularly?
Aiden (06:49) Oh, it would be. I would think it’s several on here. Like Erica brown has two, Jeremy Allen has two, Wanda… Perry. I don’t need this enrollment done. I need to mark this one.
Amy Barfield (07:04) Okay. I just needed a couple examples, so I can show them. Yeah, I’ll flag that to our PE specialist so she can tell the team to stop doing that.
Aiden (07:17) Let me do that too. Oh, yeah. So, Erica, Jeremy.
Amy Barfield (07:21) Jason Watkins, is it an enrollment request? Yeah, it’s a Hayley?
Aiden (07:24) Wilson has two. Yeah, Hayley Wilson has three actually. Okay. And then same for this one, it’s they opened five tasks all for like just completing her profile and we just added her to the system. I don’t know how necessary it is. It’s just like, okay.
Amy Barfield (07:44) Yeah. Are you completing those? Or are the providers completing those? The?
Aiden (07:47) Provider would need to complete it? They complete their profile, but, okay.
Amy Barfield (07:52) We.
Aiden (07:53) just added her to the system the other day and they.
Amy Barfield (07:56) immediately, you’re like give me a chance.
Aiden (07:58) Yeah, it’s just, it’s a little overbearing but I mean, it is what it is. I guess, yeah, I just don’t know if they could just give it a little bit more time, but it’s fine. I just, I don’t know if there was an easier way for them to maybe add a task of provider needs to mark or finish profile and just leave it at that.
Amy Barfield (08:18) Yeah.
Aiden (08:19) Just suggestions. Yeah.
Amy Barfield (08:21) Yeah, no good call out. You can also filter by admin task up at the top. That way you don’t have to see all the provider tasks.
Aiden (08:32) Yeah, but the thing is I always mark them. Yeah, I mark them for the providers pretty much because they just never want to be in the talent.
Amy Barfield (08:42) I understand. It’s like pulling teeth.
Aiden (08:44) So, yeah, just some suggestions because it’s just making this look really messy. I mean, you get five for the one and all of these have two if not three for Wilson. So I don’t know it’s just would be nice if we could have these condensed but that’s fine. If you have a way to do it that’d be great if not. I guess that’s not the end of the world.
Amy Barfield (09:09) What, which provider was it that you just added? Was it Catherine?
Aiden (09:13) Yeah, mark kinkis?
Amy Barfield (09:18) Mark kinkis.
Amy Barfield (09:28) I always want an example. Okay. Anything else? I feel?
Aiden (09:36) Like there was, I’m just trying to think I did that. Did that, did that?
Aiden (09:46) I really feel like hold on. Let me check my notes. I feel like I had one more thing but I cannot remember the life of me. Oh, yeah. I guess I can ask this question. I think I already know the answer you medallion and like credentialing are separate from enrolling a clinic with like dme, right? Like a durable medical equipment license?
Amy Barfield (10:11) Okay. Say that again?
Aiden (10:13) Y’all, couldn’t or medallion couldn’t enroll clinics for dme, correct? Like durable medical equipment. I just, there’s no way. Y’all, can I just, but I got told to ask y’all… it just seems like a very strange ask.
Amy Barfield (10:29) Yeah. I mean, I’ve done it myself but I don’t think I’ll have to ask if that’s something we can take on. It has so many nuances that are outside of just regular provider enrollment. It is considered like a group or facility enrollment though because you don’t have to link providers to a dme contract.
Aiden (10:50) No, I just didn’t know if that was even something y’all could do because it just seems so like separate from provider payer enrollments.
Amy Barfield (11:00) Let me ask. Let me see if Kate, I don’t know if she’ll answer or not. Hold on. Let me see.
Amy Barfield (11:22) I’ll ask and if I get a.
Amy Barfield (11:28) Once I get a response, I can email you. I don’t want to say no. I mean… I could talk our team through it. I used to work for a dme company.
Aiden (11:39) You know what? Don’t don’t go crazy about this. I pretty much told the people who asked that needs to go to procurement ops there’s just no way they would be able to do that.
Amy Barfield (11:49) Yeah. I just feel like… it would be, it would be better if you handled in house. There’s so many like nuances to it. There’s like you have, well, I know you’re working on accreditation. So you’ve got to have certain accreditation. You have to have there’s I forget what it’s called, but some require bidding essentially… for certain products, like if you’re doing like prosthetic, and orthotics there’s a lot of fraud out there a few years back. And so now you have to like bid on certain products. And so, some people, some companies have a monopoly on, you know, if they won the government bid to be able to provide DMV products that’s crazy because most of those go through medicare, you know, or medicaid programs. Yeah, exactly. So yeah. And then there are certain like commercial plans that, you know, have these bids that they can provide it through those commercial plans. Okay, interesting for certain companies. So, yeah, I mean, I think it would be better doing it in house also because you want to make sure you’re getting the right fee schedules and stuff for them too.
Aiden (13:05) Okay. Yeah, that’s kind of what I assumed as well. It just seemed like a weird request but I thought I’d ask. Yeah, other than that, I think that’s it, was there anything from your end?
Amy Barfield (13:17) No, just the migration thing and I think I got my question on that answered. Do you want to move back to bi weekly since we got the Alabama and Mckenna thing settled on our end? Did we?
Aiden (13:35) Get the Mckenna thing? I don’t know. I wasn’t really part of those conversations.
Amy Barfield (13:38) Well, as far as the operational part of it, getting her enrolled and stuff, I think Sean and Jack are having those conversations.
Aiden (13:44) I think that’s fine. I might reach out to you about her again. I know crazy. I’m sorry, apparently we’re still getting denials even though I looked at her enrollment and it seemed fine. It might be a billing thing. I need to look into it more just if you could be on the lookout for a possible thing.
Amy Barfield (14:03) Yeah, sure. Just let me know whatever. All the other Alabama medicaid’s from what I could tell are approved. Oh.
Aiden (14:14) That’s what I wanted to ask about. I needed to confirm and I think they might be, but I’m not sure for the Alabama medicaid stuff, is the team trying to initially go for a retro date or are they just enrolling? They?
Amy Barfield (14:35) Should be going for the medicare perspective date? Yeah.
Aiden (14:38) That’s what I was hoping but we’re seeing a lot come in with like one, 126, two, 126, three, 126. And it’s causing some red flags because I thought they were doing that too, but all the recent ones have been like recent dates.
Amy Barfield (14:56) Okay. Let me medicare.
Aiden (15:00) I hate to do this but if that’s the case, like I might have to go back again and resubmit a lot of them for a back date request. If medicaid is confirming like they will do the back date. I just, I’m trying to get that figured out. I.
Amy Barfield (15:19) Mean, they should, because they should approve it based on the medicare effective date. Originally, we had this problem a while back where we were requesting medicare effective date, and they still just gave us the effective date of the approval you.
Aiden (15:32) Know that’s what I’m wondering.
Amy Barfield (15:34) And then we’d have to go back and do retros and say, no, we requested the medicare effective date. So, let me get with the team and make sure those were being requested that way. And if they were, then we’ll… figure out how to move forward from there.
Aiden (15:51) Yeah, I wouldn’t if you could like have that kind of high priority because we’re really trying to get everything cleaned up. And if I have to submit like retro dates on a bunch of them, I really don’t want to, but it might have to happen. I’m just trying to figure it out. Okay? I would appreciate that. Yeah.
Amy Barfield (16:10) I’ll find a team on that.
Aiden (16:10) If I need to, I can follow up with you like next week?
Amy Barfield (16:14) Yeah, follow up with me as we’re coming up late Friday. This is late. I guess for people, I’m probably not me. I’m still here, but yeah, follow up with me Tuesday. If you don’t hear from me.
Aiden (16:28) Okay. I will do that. I think that’s it though, but yeah, I really appreciate you taking some time and I think we’re good to move to bi weekly as long as we can remain active between email if needed. Yeah, for sure. Sounds good. All right. Sounds great. Enjoy your weekend and Friday.
Amy Barfield (16:44) Bye, bye bye.