Transcript
Ashia Wallace (00:00) hey, Colette.
Collette Waddell (00:01) Hey, Lou. How are you? Good?
Lubna Kaur (00:03) How are you? I’m good. How was your weekend?
Collette Waddell (00:07) It was okay. Yeah, yeah, I’m currently at my sister’s in California, southern, California. I,
Lubna Kaur (00:15) was going to say it looks kind of like California. It looks like.
Collette Waddell (00:17) Maybe a backyard that you would see in California. Yeah, I’m just sitting off on the patio. No, I actually fly home tomorrow, so, but she’s in San Diego, so I had to come out here to help out for a few days. They needed some family.
Lubna Kaur (00:35) Oh, good. Well, I’m glad you were able to do that.
Collette Waddell (00:37) Yeah, it’s been nice. I know it’s been a little minute. It’s been a minute since I’ve been here. I used to come all the time and then I started, you know, then covid and all that. And it’s like where?
Lubna Kaur (00:47) Do you live? Otherwise? I totally forgot. Yeah.
Collette Waddell (00:50) I’m in charleston, South Carolina. That’s right? So, yeah, kind of that coastal low, you know, southern vibe.
Lubna Kaur (00:58) Yeah, a.
Collette Waddell (01:00) Little relaxed. Hi, Sarah. Hi. How are you?
Sarah-Dina Durand (01:10) I’m good. How are you? I’m doing well.
Collette Waddell (01:14) Awesome. Asia’s back.
Ashia Wallace (01:17) Yes, I am. Hey, hi.
Collette Waddell (01:20) How was your week?
Ashia Wallace (01:22) It was amazing. The beaches were to die for. Oh my gosh. Oh, my gosh. I told somebody I was like, I’m going back for the weekend. It was amazing.
Collette Waddell (01:36) Remind me you told me where you were going, but I’m spacing, where did you go?
Ashia Wallace (01:41) Antigua.
Collette Waddell (01:42) oh, yeah, that’s right. I remember that. Yeah, happy belated birthday by the.
Ashia Wallace (01:47) Way, thank you. Those beaches are great.
Lubna Kaur (01:53) I want to see some pictures Asia.
Ashia Wallace (01:55) And I, you know, I always say, I think what’s hard for me is I don’t know how to get them on this laptop.
Collette Waddell (02:02) Just.
Ashia Wallace (02:02) send them to you, huh? I need.
Lubna Kaur (02:06) To learn vicariously through you. It’s going to rain here today, so.
Ashia Wallace (02:09) It was, it was the, I mean, just, it was like glacier, it looked like a glacier. The color of the water was like that’s.
Collette Waddell (02:19) how it was like the sand was like white.
Ashia Wallace (02:22) Yes, it was beautiful.
Lubna Kaur (02:24) I love that.
Collette Waddell (02:25) I love that too. A little envious it.
Ashia Wallace (02:29) Was great man. Yeah.
Collette Waddell (02:34) I don’t know if we’ve got other team members joining.
Lubna Kaur (02:40) I think we can get started.
Collette Waddell (02:42) Yeah, let’s go ahead and get started. Sarah, I’ve got a couple of things for… you. Well, for the team.
Ashia Wallace (02:54) Let me.
Collette Waddell (02:55) Make sure we have enough time.
Collette Waddell (03:01) I’m trying to like move this box out of my way. Okay? Can you see my screen? Okay. All right. So, there was just, I was trying to highlight a few things in here that I just wanted to, because there’s so many items on here. The Sarah real quick. I know we had requested for the LPC S license type as in the dropdown. So… our, when I had submitted the request, I was responded with additional clarification or answers to things that the engineering team is going to need to know. And I… think some of this like, I think I can take a stab at also answering. But if you happen to know any of these questions here, like if it’s well, provider profession is no… but more specifically, if you happen to know any of the states or any other variations, I know we have the lpccs which I included in my feedback ticket and the PDB code. So I just dropped like I just copied their questions that I need to try to compile in here so that I can get those returned back to the product team.
Sarah-Dina Durand (04:29) Okay. I mean, I can answer those very quickly. Yeah, I don’t know what the fpdb code is like. I’m not sure.
Collette Waddell (04:36) What that is. I don’t even know how to find that. Yeah, I need to do some research on that.
Sarah-Dina Durand (04:40) And then, do you have access to our license sheet that should kind of give you all the license types that we should have?
Lubna Kaur (04:49) Oh, that provider license sheet that we share? I,
Collette Waddell (04:53) do remember that I’ll, have, I have access to it. So, I just have to go back and find it. So, this is the,
Collette Waddell (05:03) for the states… Okay.
Sarah-Dina Durand (05:10) Let’s see. Okay?
Lubna Kaur (05:16) I’m gonna just go ahead and turn my camera off too. Okay, feel free to do the same, Colette.
Sarah-Dina Durand (05:20) Okay. And I am okay.
Collette Waddell (05:28) Name variants of this license type, it?
Sarah-Dina Durand (05:33) Should be licensed professional clinical counselor and dash supervisor?
Collette Waddell (05:41) Yeah, I, okay… I did submit that as part of the request. What I’m wondering is if it could also be called something else, just like the words mixed around, you know, what I’m saying? Like another variation of that?
Sarah-Dina Durand (06:00) Yeah, it could be lcpc dash, this one? Yeah.
Lubna Kaur (06:07) I think there’s also lmhc?
Sarah-Dina Durand (06:10) Yeah, I don’t know, I think we might have that.
Collette Waddell (06:17) LMHCLECCS.
Collette Waddell (06:24) I need to figure out the code.
Sarah-Dina Durand (06:30) Yeah, we should add the lmhc dash S as well. So, and,
Collette Waddell (06:40) you’re are you currently in the platform? So, you see, we have lmhc but there is no lmhc dash S, correct? Okay?
Collette Waddell (07:01) Okay. And then I’ll try to figure out how to find the npab code and any duration type restrictions for this license type. I suspect that’s they’re pretty standard based on this date, it’s not like a it’s only usually valid for a X period of time.
Sarah-Dina Durand (07:22) No, okay.
Collette Waddell (07:27) Standard date duration.
Collette Waddell (07:31) I don’t really know. Okay. All right. It helps. And then I’ll go back and find that sheet because I know that I have that. Yeah.
Sarah-Dina Durand (07:40) That should give you a good idea of all the licenses. We should have the license types that should be perfect. Perfect. Okay. And reshare it with you.
Lubna Kaur (07:50) As well.
Collette Waddell (07:51) No, yeah. I know. I have it. I’ll just go back and look through when it was previously shared real quick. Lou. I knew, I know that there has been some emails and Mike was helping while I was out of office regarding the sipac license. So I had been asked out to our, to merit the director to ask if that is something that the credentialing team can support. There was a little bit of back and forth and she was traveling on Friday. So because I had asked for a follow up on Friday and I haven’t heard from her yet and I suspect she’s just trying to catch up but I just wanted to like let you know that and I’ll do a follow up with her.
Lubna Kaur (08:35) Yeah. If we could get some sort of resolution to this week, that would be really helpful. The reason being we need to have all of the individual states in medallion in order for it to show up in Salesforce for our highmark roster and we need to send that roster within the next week or two. So our Power BI team can’t do anything until these additional sipac licenses are in medallion’s platform. Based on what I sent, Mike, we have about 75 providers. So it’s going to be like 3,000 entries if we are to do it ourselves. Yeah. So it seems like there might be a better way on the medallion platform and I’m hoping where, you know, medallion’s team can help support, enter these in. So that’s what I’m kind of waiting on and this is like a blocker for our roster to be able to be pulled.
Collette Waddell (09:41) And this roster, you need to get it?
Lubna Kaur (09:44) We’re trying to get it out within the next week or two. Okay?
Collette Waddell (09:47) So, yes. Okay. All right. Okay.
Collette Waddell (09:57) Next week, of course. Okay. I will give that additional context to merit too, just to stress the urgency.
Lubna Kaur (10:09) Yeah. I wonder if merit also might have an idea of like how, you know, her team might be doing this for other clients because I’m sure it’s not just unique to us that there’s sipac licenses that need to be added. So, yeah.
Collette Waddell (10:25) I know that she said that it has come up recently, but I didn’t see where there was any further discussion on if we’re yet supporting the other customers in the same in a similar way. Yeah. So I’ll try to flag her down and see if we can get, yeah, an update, yeah. And,
Lubna Kaur (10:46) if she wants to talk about anything directly, like she already has my info because we did the whole ncqa review, oh, yeah. The cap and everything. Okay?
Collette Waddell (10:55) Yeah, yeah. Maybe pull her into the emails.
Lubna Kaur (10:59) Yeah. Okay.
Collette Waddell (11:00) Awesome. And then.
Lubna Kaur (11:02) I have one other thing that, yeah, kind of top priority in order for us to solve. So this is regarding all of those licenses that our team entered in manually and manually verified. There are a bunch of licenses that are still expired. I don’t know if they’re like all expired, but there have not been monitored since like August since our implementation. So we need to figure out how we can get those licenses into monitoring now and consistently be monitored. But we don’t really have a resolution yet from medallion’s end on how to fix that. So, do you have any information on this yet or so?
Collette Waddell (11:51) That I believe was one of these questions here. Okay? There was a number. I think there were, these were 12 questions here and I just wanted to speak. I think what you’re asking Lou actually might be in this document. Oh, okay. So I linked it here… and hopefully you have access to it. I made it to where if you can, you should be able to open the link. So I compiled the, all the questions that were in this cell here and dropped them into a document here. And I asked support from merit and our product manager to help with responding since some of this is product related, but then also operationally related. So, merit and Yanni and I’m not sure whom else jumped in and helped answer all of these questions. Part of my goal for today was just to run through them if that works.
Lubna Kaur (12:51) Yeah. Let’s run through them and then figure out what the solution is.
Collette Waddell (12:54) Okay. All right. So the first question about needing confirmation on whether a manually verified license remains monitored. And so the response shared back was, yes, manually verified licenses remain monitored. Now, for this first question, I do have a follow up internal ask to clarify from merit and team as to active… versus inactive records and platform that are reflecting that, because I want to make sure we can at least document what the current process and, or expectation is for, you know, if the status of the license record in the platform affects this answer. So I am waiting for a follow up response to that… whether incomplete verify attempts make records invisible to medallion. So no, an incomplete verify attempt does not affect the visibility of a license in the platform unless the license was newly added and hasn’t been verified yet. Okay, correct process for urgent activation requests. Merit wasn’t sure what that meant. I am going to assume maybe that it was. And I wanted to clarify activation… requests. Are you just asking for like getting a record verified?
Lubna Kaur (14:31) I actually don’t know what this question was about. Sarah. Do you know what this?
Sarah-Dina Durand (14:35) Shonda added, this is in regards to us adding licenses in verifiable, I mean not verifiable medallion. And I think what she’s doing is clicking the verify button. And so we’re told not to do that. So, I think the question is if we’re not doing that, what like how soon should she expect the verification, the PSV or the verification to come through from your team’s side? If it’s not automatically verified?
Collette Waddell (15:09) Okay. So we think this is.
Lubna Kaur (15:13) What’s the, for, when the license is added to?
Collette Waddell (15:17) Be verified? Okay, this is related to… securing the PSP for the license. Okay… that helps. Let me just, and I actually think that is addressed further below. So I just wanted to make sure we got clarity on that.
Lubna Kaur (15:42) Now, she said that there’s no remediation that needs to happen for licenses that were added and manually verified. However it seems like they’re not monitored. So that was, the question is how can we ensure they are all monitored?
Sarah-Dina Durand (15:58) So, I think what you’re referring to correct me if I’m wrong once it’s verified manually, it’s great.
Sarah-Dina Durand (16:06) But if it’s updated like a license is renewed, the system doesn’t automatically verify it again because it’s not being auto monitored for renewal. And that’s why we have a long list of licenses that haven’t been ran since August because the system doesn’t do it… say that?
Collette Waddell (16:34) One more time, Sarah?
Sarah-Dina Durand (16:37) So… the… licenses… that were manually verified, they’re not being monitored for renewal once the date has passed… once?
Collette Waddell (16:58) The expiration date of the record here. So what is like added in platform? Okay. Correct.
Sarah-Dina Durand (17:06) So if a license is updated through the state website, your system should automatically run it for renewal on a monthly basis. But because they’re manually verified, I don’t know that is being done.
Collette Waddell (17:25) So, I think that is related to bear… with me. Okay?
Collette Waddell (17:43) Okay. I think that’s related to this, right? License expiration. Notifications. So this was a two parter, this was one sending additional notifications to the providers like post expiration date of a license record. So product request was… submitted for additional email notices. And then a second product request was submitted for checking the renewal license date. So running the verification post expiration. Yeah. So, yeah, yeah.
Sarah-Dina Durand (18:19) And I think that’s Lou’s question, how can we get help in getting those done? Because there’s quite a few of them that are not actually expired, but haven’t.
Lubna Kaur (18:29) been monitored.
Collette Waddell (18:31) Yes. So then there was the request for our team to… help like the licensing team to help. And then Sarah, I know you responded on Thursday… because… the head of our licensing team had asked for because I had submitted the request, you know, is there any support that we can get from our licensing team to help kind of clean up and verify those? And then she had asked if we could provide their team with like a list. And that’s when I had asked about like what filters I can use to kind of give them direction. I think the thought there is like not spending time like on, you know, records that are like from so long ago.
Lubna Kaur (19:23) Right.
Collette Waddell (19:25) And so, if there’s like anything… that may have shown as expired, you know, with an expiration date of whatever date it is to present, you know, any of those inactive records. So kind of narrowing down the pool, focusing the pool of what the work needs to be done to prioritize. Yeah, do you?
Sarah-Dina Durand (19:50) Have any insight on that? Because I know you’re looking at the data yourself?
Lubna Kaur (19:56) So, Colette, like if you look at the like last verified date, right? And you filter it to be descending order. There’s like hundreds of licenses that have not been verified since August of 20 25. So why would those not have been, so?
Collette Waddell (20:13) These get verified when the record is in there, but they’re not going to get re, verified again until like they’re nearing the expiration, and they were to get renewed. So they don’t get like they don’t get like re, verified every month,
Lubna Kaur (20:33) So, how are you monitoring the license then? The?
Collette Waddell (20:36) Monitoring is done like expiration monitoring. So that’s and I know that there was a separate email months ago and, I can pull that back up that Merritt had shared where it’s like 30 days before the expiration. There’s a cadence, but it occurs like 30 days and then like two weeks, one week. And I’m just trying to recall kind of like off the top of my head.
Lubna Kaur (21:05) So if you can confirm that because yes, yeah, we asked for that to start four months in advance, not 30 days in advance and two, we just want to make sure that the license is verified and monitored prior to expiration, but then like just to confirm that the license like one, like if it’s active inactive, is it expired, is there any actions? Those are all part of monitoring, right?
Collette Waddell (21:36) Right, right. Well, expiration monitoring, then the sanction monitoring is done via like npdb continuous query.
Lubna Kaur (21:46) Okay. So what you’re saying then, is it’ll be initially verified once it’s entered and then it won’t be verified again until whatever cadence prior to the expiration date, correct?
Collette Waddell (22:01) Unless, and I will say there will be nuance, because if we are, if the credentialing team is processing a file, it is possible. It would be like a fresh verification would be pulled, you know, or for, if there is a need for a PE or, you know, so other, there could be records in platform that are verified like kind of at a random time in between, but that could be related to just a service request for some other, you know, work that’s being done for that provider. So, but it’s not that’s being done by those respective teams, not like the licensing team that like that does like the updating that.
Lubna Kaur (22:40) Answers my question because I was concerned that it hadn’t been verified since like our implementation date, but it sounds like it will get verified again prior to expiration.
Collette Waddell (22:51) Correct. Yes. And I’ll go back and find because I do recall, I’ve actually had to reference kind of the verbiage that merit used in response to a spring email from, you know, probably like November December, but I’ll go back and find it and just kind of share it back with the group.
Lubna Kaur (23:06) Yeah. And if you could just confirm the cadence because we did request for it to start four months prior to expiration.
Collette Waddell (23:12) Okay. I will double check that as well. Thank you. All right.
Collette Waddell (23:21) I think we wait. Okay. Right? That’s this four part of this first question. Yeah, jumping ahead when spring health clicks the verified button on a newly added license and completes the manual verification. Does that license remain visible to medallion’s team for ongoing monitoring and support? So, yes, the license is still monitored. However, the spring health should not be utilizing the verified button, only the manually verified button. So we will update the platform accordingly. You’re going to see this response answered for a few of these questions further below. So the product team, Yenny was able to jump in and, you know, we’ve relayed that. It’s the button that’s visible to your team. It’s really like it shouldn’t be there. Like if it really is doesn’t help or do anything. So, the manually verified button I think is the idea is to retain and leave that there as an option for your team to utilize. But the other one is what they’re going to work on hopefully getting removed from.
Lubna Kaur (24:28) Being able to see it. Yeah, that would be great. That adds to the confusion.
Collette Waddell (24:31) It adds, yeah, yeah. And not only airtame, we’ve also, this has surfaced elsewhere is what I’m hearing. So just.
Lubna Kaur (24:38) to confirm when we’re entering a license, we just put in the provider, the state license type and then license number, issue, date and expiration, add a copy and then just click save, that’s it, right? Yeah, correct.
Collette Waddell (24:54) Yep. So, yeah, if you’re adding an existing license record, you input the fields here. And then you would just click save. And as soon as you click save, then you can just like let go. Yeah. Now, you know, based on merit and Yenny’s kind of jumping into these questions. You know, it does sound like you could also utilize the manually verified option. Again. That is just this. So this one here, this is what we want to remove from your view from any customer admin view. But this one is, it looks like this functions and works how it should. Huh. And so that one is what I believe they will retain. Okay?
Lubna Kaur (25:43) So, yeah.
Collette Waddell (25:44) Yeah, because it allows you here to just input and like upload your actual like screenshot PDF document that you’ve captured. Yeah. So… okay. So that is here. Okay. So if number three, if spring health clicks the verify button but doesn’t complete the manual verification, does that license become invisible to medallion’s team? And if, yes, at what point in the workflow does it happen? No, it does not become invisible. However again, not to click the verify only the manually verify. Okay. What’s the workflow for adding new licenses to ensure they’re monitored on an ongoing basis? What about those that come back as pending manual? So when license is newly added, it must be successfully verified either automatically or manually first before becoming quote unquote, visible, pending manual verification. Means it is in the queue for our license verification monitoring team to review.
Lubna Kaur (26:48) Okay. So I think we just need clarification there. Then on what the SLA is for the licensing team to verify it?
Collette Waddell (27:08) Thank you. And then let’s see, should spring health leave the licenses license… as entered and wait for medallion to verify? Or can spring complete the manual verification directly when speed is important? So spring health can technically manually verify a license to speed up the verification process. But medallion is responsible for doing the initial validation of that license.
Lubna Kaur (27:39) Okay. So that means that they’re still going to verify it even if it’s been manually verified by us. I.
Collette Waddell (27:44) Am going to actually add that as a follow up question. Clarify… well, still license… even.
Collette Waddell (28:12) We’ll get clarification there. And then if spring health completes a manual verification, that’s that required a manual verification. Is the outcome functionality the same as medallion completing that manual verification? In other words, will the license still be monitored in the same way? And so the response here was, yes. Okay. Is there any difference in downstream monitoring, verification, alerts or visibility between a license manually verified by spring and a license manually verified by medallion and the response, there is no, okay. If spring health manually verified, a license that ideally should have remained in medallion’s queue? Is there anything that needs to be done afterwards to make sure that license is properly verified attached to ongoing monitoring? The answer here was no.
Lubna Kaur (29:08) Yeah, because it sounds like even if we do a manual verification on our end, it’ll still end up?
Collette Waddell (29:15) It’s still going to show. Yeah. Okay. Is there a reliable way for spring health to identify which licenses will be auto verified versus requiring manual verification before interacting with the verify button? So right now, the response was like, there’s no easy way to identify that. If the recommended process is to wait for medallion to complete manual verification, what’s the expected turnaround time for that queue? And is there an escalation path for urgent provider activation requests? So medallion should be prioritizing the manual verification of newly added licenses that need to be verified, licenses that need to be verified for license expiration, monitoring, and licenses that need to be verified if they are updated and need manual verification. The escalation path… for urgent activation requests would be either support or myself or Jacqueline.
Lubna Kaur (30:22) Okay. And.
Collette Waddell (30:25) we can also, you know, bring those to our weekly calls too. If we need to do an… alert there. If the verify slash manual verify buttons should generally not be used by spring. Can medallion clarify why they remain available? So this, yeah, they’re going to work on updating the platform to remove that button. And then can medallion provide a short written sop or decision tree for spring health that answers when we should wait when we should manually verify what we should avoid clicking and why and how do we confirm the license will still be monitored? So, and this was just the same responses, not clicking the verify button only using the manual. Yeah. And then the license will be monitored as long as it’s visible in platform and.
Lubna Kaur (31:15) it becomes visible in platform once verification is complete, right?
Collette Waddell (31:20) Once it has been initially verified, yes. Okay. So.
Lubna Kaur (31:27) If it’s pending verification, it won’t be monitored until it’s complete.
Collette Waddell (31:30) Correct. And then I also want to confirm monitoring.
Collette Waddell (31:42) Both active… and inactive, I suspect.
Collette Waddell (31:55) That is, yeah, I need to clarify the active versus inactive.
Collette Waddell (32:06) Does. Okay. So this document, should you all should be able to open it, access it, I will circle back with merit and Yenny regarding these additional follow up questions that we had, and maybe even just post their replies here in this attached document as well. Yeah, I just want to make sure. I mean, it looks like somebody was able to open it. I want to make sure you guys had this and saw this and could get to it.
Lubna Kaur (32:31) Let me just double check.
Lubna Kaur (32:39) It’s in the project tracker. Sorry, what line?
Collette Waddell (32:41) Is this? Yeah, it’s 47 and I just linked it.
Lubna Kaur (32:52) I cannot click on the responses link. It doesn’t oh, here we go. Okay. I got it. You.
Collette Waddell (32:59) Got it. Okay. All right. Good. And Sarah, we can like update these cells that I put in green afterwards. I just wanted to make sure like I knew that there were certain things I needed. I wanted to make sure we touched on just because this list is long. So, that was just the only reason that I highlighted these in green here. And… real quick here, this number 48, how to get the manually verified licenses that haven’t been verified. This is tied to that request for the licensing team. Yeah.
Collette Waddell (33:38) I did want to take a look at, and I know we have, how much time do we have left? Like 10 minutes, the ask about flipping the PHD, psyd licenses to the psy option. Yeah. So I haven’t had a chance to actually double check to see if, so like just so there are still some, okay. So, there’s nine records for PHD. The team was going through last week working on all of these.
Collette Waddell (34:32) Okay. So we’ve got like 22 or so left to update good.
Lubna Kaur (34:39) Progress though. Yeah.
Collette Waddell (34:41) It is, now, one thing because that was such a like a large kind of lift. They just kind of went through, the queue, you know, the list and just were flipping them. Now, what that could mean though, is, that remember how we were trying to look at like a few examples of how, because the different states list them or categorize them somewhat differently. So, I just wanted to call out, that you might open up a license and it might be. So, I guess maybe my ask is moving forward. Do we just want them to use that psy option… only so that there’s like consistency and uniformity, or do you want it 100 percent to match the license PSV?
Collette Waddell (35:35) But then if that state doesn’t really mention, I think we were looking at California example previously. Does my question make sense?
Lubna Kaur (35:44) I’m having a hard time following?
Collette Waddell (35:45) Okay. All right. So, yeah, sorry, I should maybe just open up an example. Actually. Let me get back there. Okay? So if we look at this example… okay. So this is.
Collette Waddell (36:05) So this one like the type is just,
Lubna Kaur (36:07) licensed psychologist?
Collette Waddell (36:09) LP. So… they’re initially, they were working on just anything that’s PHD or psyd, they were just changing it to the psy option… but would you rather in this example than use the licensed psychologist option? You know what I mean? So that they’re going to be kind of,
Lubna Kaur (36:41) yeah, I think and team, please jump in if there’s anything that you feel is opposing in terms of your views, but I would say it should match the verification. So it should show like licensed.
Jacqueline Jones (36:55) Yes, I agree. Lubna, it should reflect the license. Yeah.
Lubna Kaur (37:01) So, I think it’s fine to, in this case, keep it at psy because that’s.
Collette Waddell (37:06) literally, right? That’s what it is. But if it’s… so, then there’s… this is also.
Collette Waddell (37:24) Do you see there’s like psy, which is licensed psychologist, then there’s this L, psy licensed psychologist?
Jacqueline Jones (37:32) We’ll need to verify on our end if that is the same, are they speaking to the same license type? Maybe there’s some redundancy there. We’ll need to verify it. Well.
Collette Waddell (37:45) And I suspect that this license type, this dropdown has just evolved over time as all the different states probably list them with a very specific way, which is what we’re finding and right now… which actually, I would love and I submit my own product feedback is once I select the state, I would love for this subtype to then be limited to only what is for that state right now, that’s not how it works. So then you’re exposed to this extensive list of what could be really repetitive, but it’s just written in a different way, you know?
Lubna Kaur (38:32) I think that would be helpful if that’s you know, something that can be changed in the workflow. So, like if we change the state to your point, like only the license types for that state are visible.
Collette Waddell (38:42) Yeah, but I think that might be a kind of a bigger.
Lubna Kaur (38:45) Yeah. So for now, I think we can say, let’s just have it match the PSV and whatever is displayed on the PSV should be what the license type shows.
Collette Waddell (38:55) So, but if you look at this PSV, this says, LP, right? Yeah, like in this dropdown,
Collette Waddell (39:08) LP, like is limited licensed psychologist.
Lubna Kaur (39:13) Oh, so.
Collette Waddell (39:15) That’s where like it just gets real muddy.
Lubna Kaur (39:20) yeah.
Collette Waddell (39:22) So that’s why I kind of was like, do we even want to go down that path? Because in theory, if they’re… just looking at like the abbreviations or, you know, if they’re trying to line that up, but it’s not really like they wouldn’t know what for the states where it’s not like clear as mud, you know? Yeah.
Ashia Wallace (39:44) I see what you’re saying.
Collette Waddell (39:45) I don’t know if that’s a weird phrase. But, yeah.
Lubna Kaur (39:50) I would say in that case, we should just stick to the psy. Yeah.
Collette Waddell (39:56) Yeah.
Lubna Kaur (39:58) Unless there’s like, you know, the magically expedited timeline of the product feedback having managed to.
Collette Waddell (40:05) Right, right. Yeah. Sarah, do you foresee any, and maybe Lou, we also take this question back to caritza because I know that this also then gets generated out on those rosters and different reporting. So, I want to make sure like you’re everybody, you know, has the data, how they need it, but.
Lubna Kaur (40:28) Yeah, I mean, for the reporting, I think we’ve had like we’ve put templates into place with like this categorization, but we can, yeah, I think caritza’s on sabbatical now for the next month so I can review it myself with Nick and, okay, see if there’s going to be an issue. I.
Ashia Wallace (40:46) Think for the most part having just that basically using like the title because on the rosters, they’re not really asking for like the license type, if that makes sense. Like they’re asking for the license number, the effective date, the expiration. Date. So just having, you know, the, their title wherever we have the title usually suffices. Yeah.
Lubna Kaur (41:05) I think it’ll be fine. Yeah.
Collette Waddell (41:07) Like the type of provider, you mean? Like they’re a psychologist or they’re a.
Ashia Wallace (41:11) Psychiatrist exactly like on my rosters, in particular, they don’t when it comes to the license area, they’re not asking for the license type.
Collette Waddell (41:21) Okay. So they.
Lubna Kaur (41:22) generally just look at the license number and pull it up that way.
Ashia Wallace (41:24) Yeah.
Collette Waddell (41:25) Okay. But I’ll just, yeah, I was going to say but then especially like as data is being pushed from medallion to Salesforce and like, however, you know, what other implications are downstream. I just want to make sure all the, yeah, it doesn’t impact. I guess it doesn’t negatively impact any other teams that are using that data is what I’m trying to get at. So, okay. So for right now, the takeaway here is for the, until further notice, if it is a psychologist and they are practicing as a psychologist, we’re going to just ask our team whether it’s the licensing team, the credit team. We’re going to ask them to just utilize the psy type. Okay. Correct. Yeah. Okay. Thank you. And then I will submit feedback on seeing if there’s any way to have those types be tied to the state in question. I mean, I think it would help everybody like internal and external teams. Yeah, absolutely. So. But I suspect it’s going to, if they even consider my request. I suspect it’ll be a big lift but it would benefit a lot… Ashia. I know we’re at time but we do have our call on the calendar for Wednesday morning. If that still works for you. We’ll just keep that and we can just run through, yeah, that’s perfect.
Collette Waddell (42:58) Okay. Good luck catching up on all things. And Jacqueline and I will meet with you on Wednesday. And one thing also. So, I believe Leah head of our product team is going to join us on that call. I think she just wants to kind of listen in and in different areas where, you know, it would be great to have somebody from our product side of the listen to conversations as things come up. So just don’t be alarmed if there’s an additional, yeah. Yeah, it’ll be good to get her to kind of get more familiar with, you know, what we’re working on and how really that ties back to product areas of opportunity. So, yeah. Okay. Well, appreciate everybody’s time. Thank you all. I hope you have a good week and I’ll be out of office all day tomorrow traveling. But I’m back online Wednesday morning. So, okay. And then if you wouldn’t mind just letting me know when we might expect some answers on the side pack from the side pack from, yep, I’ll follow up with merit now and see if I can, get her help there. Awesome. All right. Have a good one. You too. Thank you. Bye.