MedallionAI Wiki

Brigade Health

· 1 Gong source

Brigade Health

Snapshot

Multi-entity primary care + subspecialty org (brigadehealth.com), grown via M&A; sub-entities include Senior Doc and Greenwell Health. Active Medallion customer; admin-driven credentialing across distributed sub-entities with ~90–100 providers across known entities.

Profile

  • Org type: multi-entity healthcare org, grown through M&A; sub-entities include Senior Doc and Greenwell Health.
  • Clinical scope: started as primary care; expanding into psychiatry and dementia subspecialties.
  • Provider count (known): Senior Doc ~70–80 providers (Angie Soto + Lydia managing); Greenwell Health ~20 providers.
  • Growth levers: FTE hiring (rounding out subspecialties) + practice acquisitions (new providers enrolled into existing TIN/payer contracts).
  • ~30–40 TINs across entities; TIN/provider-to-contract mapping is a known operational gap.
  • Brigade purchased Senior Doc last year; Medallion account not yet updated to reflect acquisition (per Molly Dwyer, 2026-04-20).

Key Contacts

Brigade Health — Kruti Sutaria, Commercial Org / New Contracts (kruti.sutaria@brigadehealth.com) — 3–4 months at Brigade; prior private equity background across healthcare; not day-to-day in Medallion platform; recommended Angie Soto (Senior Doc) as the highest day-to-day platform user for follow-up.

Medallion — Molly Dwyer, Senior Account Manager (molly.dwyer@medallion.co); Brittani Luyen, Senior Product Manager (brittani.luyen@medallion.co); Dimitri Kielbasiewicz, Staff Product Designer (dimitri@medallion.co).

Active Work

Recurring cadences

  • Ongoing client relationship with continuous admin feedback on friction points (per Molly Dwyer, 2026-04-20).

Product research

  • Provider profile auto-completion prototype feedback session completed 2026-04-20 (Kruti Sutaria); follow-up session with Angie Soto (Senior Doc day-to-day user) planned by Brittani Luyen + Dimitri.
  • Contract management product research: Molly to connect Kruti with Leah (CPO) for separate research track (Gong 2026-04-20).

Open Issues & Requests

Operational pain

  • No bird’s-eye visibility on provider profile completion: admins can’t see what percent of providers have outstanding information at an aggregate level. (Gong 2026-04-20)
  • Cannot triage provider engagement: no insight into whether a provider has spent time in the platform or never opened a link, forcing repeated manual pings. (Gong 2026-04-20)
  • Manual Slack follow-up heavy: Angie and Lydia go into Medallion, look through what’s missing, then create individual Slack groups to communicate missing fields to providers — no automation today. (Gong 2026-04-20)
  • CAQH used but not fully solving provider intake data gaps; admins still need to chase providers for missing fields. (Gong 2026-04-20)
  • TIN-to-provider-to-contract mapping gap: Brigade has ~30–40 TINs; unclear which providers are enrolled under which TIN/payer contract without manually checking PECOS. (Gong 2026-04-20)
  • Outreach emails to providers are not customizable today; admins cannot specify which fields they need a provider to complete. (Gong 2026-04-20)

Feature requests

  • PECOS integration: real-time connectivity to PECOS to know which providers are attached to which TINs, blocking enrollment decisions. (Gong 2026-04-20)
  • Payer portal connectivity: as many payer portal connections as possible (UHC flagged specifically) to see current enrollment status per provider per contract/TIN. (Gong 2026-04-20)
  • Provider outreach automation: automated email/text to providers when fields are missing; trigger follow-up if provider hasn’t responded after N days — reduce manual Slack overhead. (Gong 2026-04-20)
  • Workflow analytics / admin dashboard: aggregate-level view of profile completeness across all providers; individual-level triage (time spent in platform, outstanding items). (Gong 2026-04-20)
  • Customizable provider outreach emails: ability for admins to specify exactly which fields they need the provider to complete, rather than a generic nudge. (Gong 2026-04-20)
  • Upload-documents shortcut on individual missing-field task: Kruti suggested surfacing an upload option inline at the missing-field level, not just at the top-level sources step. (Gong 2026-04-20)

Decisions & Commitments

  • 2026-04-20 — Brittani Luyen: follow up session with Angie Soto (Senior Doc, highest day-to-day user) planned for provider profile workflow depth. Source: Gong 2026-04-20.
  • 2026-04-20 — Molly Dwyer: to connect Kruti with Leah (CPO) for contract management product research. Source: Gong 2026-04-20.
  • 2026-04-20 — Medallion account for Brigade still reflects pre-acquisition state (SeniorDoc not rolled up); Molly noted it needs to be updated in the Medallion ecosystem. Source: Gong 2026-04-20.
  • 2026-04-20 — Kruti: Brigade’s Medallion ROI calculation is cost-of-platform vs. cost-of-one-additional-administrator, computed quarterly. (Context: drives renewal and expansion framing.) Source: Gong 2026-04-20.

Source History

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