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Fertility Specialists Network

· 1 Gong source

Fertility Specialists Network

Snapshot

Fertility-focused multi-clinic network (TX, LA, FL); Medallion prospect in active vendor evaluation; urgency driven by new physician joining ~May 11.

Profile

  • Multi-clinic IVF/fertility network across three states: ivfmd (Texas, 4 locations planned), Audubon Fertility (Louisiana), and Florida clinics (Viera; Boca Raton + Fort Lauderdale under Boca entity).
  • ~11–15 credentialable providers today (physicians + NPs/PAs across all clinics); target ~15 by end of 2026 per Gong call, 2026-04-20.
  • Audubon Fertility (LA) has a complex entity structure — embryology is a separate entity; surgery center is clinic-owned.
  • No dedicated credentialing staff; credentialing fell to RCM Supervisor (Lisa Fahey) and Regional Director (Shawn Holley, ivfmd TX) after prior RCM director departed. Both have biller/nursing backgrounds, not credentialing.

Commercial

  • Prospect · Tier N/A · ARR $0 · vendor evaluation in progress; 3rd of 3 vendors evaluated — per Gong call, 2026-04-20.

Key Contacts

Customer — Lisa Fahey, RCM Supervisor (lfahey@fsnetwork.com); Shawn Holley, Regional Director – ivfmd TX (email unknown); Boris (last name unknown), boss/leadership contact referenced for final decision approval. Medallion — Jake Shubert, Enterprise Account Executive (jake.shubert@medallion.co); Samantha Bouchard, Solutions Consultant (samantha.bouchard@medallion.co).

Active Work

Recurring cadences

  • No cadence established yet; prospect stage.

Open Issues & Requests

Operational pain

  • Prior RCM director departed; credentialing knowledge gap — Lisa and Shawn learning as they go with no formal credentialing background.
  • Physician hired October 2025 still not fully enrolled with all payers as of April 2026.
  • Fee schedule accuracy concern: contracts from early 2000s/2011 may be stale; UHC unable/unwilling to provide a clear copy of current fee schedule.
  • No centralized credentialing system — currently spreadsheet-based with partial email trail from prior RCM director.
  • Hospital privileging managed ad-hoc per director/physician; reappointment tracking not centralized.

Decisions & Commitments

  • 2026-04-20 — No formal budget set. Jake Shubert estimated deal at or near $50K annual floor given provider count (Gong 2026-04-20).
  • 2026-04-20 — Jake Shubert disclosed $50K annual contract floor; Shawn Holley acknowledged it as within consideration range.
  • 2026-04-20 — Preference confirmed: fully managed model (Medallion manages end-to-end), not software-only.
  • 2026-04-20 — Next steps agreed: Lisa to gather ivfmd payer + hospital data by ~end of week; full network data (LA, FL) to follow via email to all clinics; Jake + Sam to prepare proposal + schedule demo.
  • 2026-04-20 — Samantha noted average Medallion turnaround time is 54 days vs. industry standard 90–120 days.
  • 2026-04-20 — Implementation timeline: priority providers (Oct hire + May 11 new physician) could start submissions within ~2 weeks of contract; full go-live 8–12 weeks.

Source History

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