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NFL Surgeons

· 1 Gong source

NFL Surgeons

Snapshot

North Florida Surgeons — a multi-division surgical/provider group; Medallion customer contracted for NCQA-level credentialing and practice-location management; NPDB registration outstanding, blocking Medallion from starting credentialing application processing.

Profile

  • Multi-division org; divisions include Blue Water Orthopedics, Baptist Jax, Sumner, and others — providers sometimes surface incorrectly in other divisions’ access due to practice-location linking errors (per Gong, 2026-04-20).

Operations

  • Manual payer roster submissions to Healthspring (first submission pending), Humana (monthly), and Sunshine Health (monthly); addresses, licenses, and DEA numbers collapse into single cells on CSV export, requiring manual cell-splitting before submission — very time-consuming (Gong 2026-04-20).

Key Contacts

Customer — Kala Harper, Credentialing & Provider Enrollment Manager (kharper@nflsurgeons.com); Lovell Davis, VP of Revenue Cycle and Operations (lovelldavis@nflsurgeons.com). Medallion — Collette Waddell, Engagement Manager (collette@medallion.co).

Active Work

Recurring cadences

  • Monthly sync with Collette Waddell; ad-hoc call being scheduled with Peter (Account Manager) to discuss reporting/roster needs.

Practice location cleanup

  • Deduplication and removal of “DO NOT USE / DUPLICATE” practice locations in progress; on hold pending platform release of “closed location” / archive feature (expected ~week of 2026-04-28 per Collette; Gong 2026-04-20).

NPDB registration

  • Org has not registered for NPDB — blocks Medallion from querying providers on org’s behalf for credentialing applications. Kala to raise with Lovell Davis in Thursday 1:1 (Gong 2026-04-20).

Open Issues & Requests

Operational pain

  • Payer roster exports from report builder collapse multiple addresses, licenses, and DEA numbers into single cells, requiring manual splitting before submission to payers. Currently taking multiple staff-hours per roster (Gong 2026-04-20).
  • Providers appearing in incorrect division accounts due to accidental practice-location linking; no current platform mechanism to see who made the change that triggered the team-association (Gong 2026-04-20).

Feature requests

  • Edit/audit history — full edit-history log (who changed what, when) across provider profiles, including practice locations, licenses, payer assignments, and demographics. Partially available for provider profiles today; not available for practice-location links or payer tabs. Collette to follow up with product team on engineering status (Gong 2026-04-20).
  • Report builder: split address/license/DEA fields — each field should export as discrete columns (street, city, state, zip, phone, fax; individual license/DEA rows) rather than collapsed into a single cell. Noted as a known limitation; payer-roster product SKU may be the near-term solution (Gong 2026-04-20).

Decisions & Commitments

  • 2026-04-20 — Collette: to schedule 30–45 min ad-hoc call with Kala and Peter (Account Manager) for next week (Tue–Fri after 12 Eastern) to discuss reporting and payer roster needs; custom payer-roster product SKU flagged as likely path.
  • 2026-04-20 — Collette: to follow up by email this week on engineering status of provider edit-history feature.
  • 2026-04-20 — Kala: to raise NPDB registration with Lovell Davis in Thursday 1:1.
  • 2026-04-20 — Platform sandbox access provided to new team member for onboarding.

Source History

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