MedallionAI Wiki

PhyNet

· 1 Gong source

PhyNet

Snapshot

Multi-specialty physician network; active Medallion customer post-implementation, transitioned off Symplr (contract ended 2026-04-20); ~300 total providers, 254 in Medallion, contracted for 322.

Profile

  • One-person credentialing team (Kathleen) backed by Medallion platform.
  • Historically fragmented provider data; implementation focused on terminating Symplr and migrating data.

Operations

  • 254 providers currently in Medallion; contracted for 322 seats (year 1).
  • ~24–28% through year-1 contract consumption at ~4 months in — per Gong, 2026-04-20.
  • 55% reduction in median days for enrollment request completion vs prior partner (shared with PhyNet board).
  • Products in use: payer enrollments, CAQH monitoring (CAQH enablement was on hold pending Symplr wind-down; now actively expanding), state medical licensing.
  • Provider/group demographic updates billed at list price ($100/unit) — not originally contracted; Rich flagged sticker shock; addendum + discount conversation deferred.
  • Contract flex: can redistribute unused units across SKUs within year 1; cannot carry over to year 2.

Key Contacts

Customer — Rich Weissmark (rweissmark@phynet.com); Kathleen (credentialing lead, first name only). Medallion — Amy Walsh, Senior Account Manager (amy.walsh@medallion.co); Lindsay (CSM, steady-state; recently transitioned from Naomi/Nick post-implementation).

Active Work

Recurring cadences

  • Regular exec sync with Rich Weissmark and Amy Walsh (frequency not specified).

Open programs

  • Hospital applications (facility privileges): discussed but not yet started; Rich wants to begin using this feature; Lindsay to guide — per Gong, 2026-04-20.
  • CAQH profile management: Kathleen actively expanding CAQH enablement to all 254 providers now that Symplr contract is ended.
  • Delegated credentialing exploration: Rich interested in pursuing; needs 12mo credentialing history + committee setup; not ready to start yet due to bandwidth; Amy to send cost breakdown + slides.

Open Issues & Requests

Operational pain

  • Single-FTE credentialing team (Kathleen) limits bandwidth for new initiatives (hospital apps, delegated cred setup).
  • Provider/group demographic updates at $100/unit list price creating budget concern; addendum/discount discussion deferred.

Feature requests

  • Payer correspondence address updates (Rich flagged as a risk-mitigation use case — letters going to wrong lockbox); Amy to confirm whether this is covered under current demographic update SKU.

Decisions & Commitments

  • 2026-04-20 — Implementation formally wound down; transitioned to Lindsay for steady-state CSM. Naomi and Nick completed implementation phase.
  • 2026-04-20 — Symplr contract ended today; all data migrated to Medallion.
  • 2026-04-20 — Amy to send delegated credentialing cost breakdown + slides to Rich for internal socialization with CFO.
  • 2026-04-20 — Hospital applications / facility privileges to be put on agenda for next Lindsay call this week.
  • 2026-04-20 — Rich referred an early-stage company (undisclosed; Rich is an advisor) to Medallion; Jake meeting with them this week. Rich requested Amy as the partner if deal proceeds.
  • 2026-04-20 — Rich also offered to facilitate intro to Pediatrics Medical Group (~4,000 providers) as a potential Medallion lead.

Source History

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