MedallionAI Wiki

Renew Medical Group

· 1 Gong source

Renew Medical Group

Snapshot

Medical group undergoing provider credentialing + hospital privileging with Medallion; weekly sync cadence with Rheta Larson as EM; ~29 open Redlands hospital requests as of 2026-04-20.

Key Contacts

Customer — Sheri Bogh, Chief Strategy Officer (sheri@renewmedgrp.com / sheri.bogh@renewmedgrp.com); Steele Blue (steele.blue@renewmedgrp.com); Kaleb S. / Connor (kaleb.s@renewmedgrp.com); Brandon Jensen (brandon.jensen@renewmedgrp.com); Bitner (bitner@renewmedgrp.com); Kristen (admin, not yet on weekly sync — to be added).

Medallion — Rheta Larson, Engagement Manager (rheta@medallion.co).

Active Work

Recurring cadences

  • Weekly sync; Kristen (admin) being added to invite as of 2026-04-20 per Gong, 2026-04-20.

Open programs

  • Redlands hospital credentialing audit — ~29 provider requests in various statuses. Redlands known to restart/demote submissions if incomplete. Rheta to sync with PE team to treat as priority; internal audit of 29 in-progress files underway; separate sync with Redlands to be scheduled with payer enrollment team (Gong 2026-04-20).
  • Radiologist credentialing at Southern Hills — group of radiologists primarily needing credentialing there; Bitner working those (Gong 2026-04-20).
  • Christopher Lin / Redlands — app submitted 2026-04-20; hospital follow-up after 5 business days per standard process; outstanding action items (CMEs + vaccination documents) pending from provider (Gong 2026-04-20).

Open Issues & Requests

Operational pain

  • Redlands hospital — high kickback rate — Redlands is very picky; restarts submissions or puts providers at bottom of queue if submitted incomplete. “Been a problem since day one” per Connor. Kristen reporting high volume of kickbacks to Medallion (Gong 2026-04-20).
  • Task-completion bug (Kristen) — Kristen (admin) reports marking tasks complete but status not updating. Likely cause: navigating away from page before save completes. Rheta to review Kristen’s admin profile on backend; if issue recurs with example, will submit engineering ticket (Gong 2026-04-20).

Decisions & Commitments

  • 2026-04-20 — Rheta: add Kristen to weekly sync meetings.
  • 2026-04-20 — Rheta: sync with PE team to flag Redlands as priority + conduct internal audit of 29 in-progress files.
  • 2026-04-20 — Rheta: set up Redlands sync with the payer enrollment team + check for any Redlands-specific nuances.
  • 2026-04-20 — Rheta: investigate Kristen’s admin profile permissions on backend.
  • 2026-04-20 — Rheta: provide breakdown of status definitions (submitted to partner vs. following up with partner) to team.
  • 2026-04-20 — Reminder issued: Medallion support email changed from support@medallion.co → help@medallion.co; in-platform routing handles it automatically.

Source History

Backlinks