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Zarminali

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Zarminali

Snapshot

Active Medallion customer in late implementation phase; multi-state provider group with IPA-based enrollment + hospital privileging; transitioning out of implementation 2026-04-25.

Operations

  • Multi-state footprint: Illinois, Nevada, Michigan confirmed active.
  • Enrollment in progress: 23 open tasks as of 2026-04-17; 16 open at time of call 2026-04-20.
  • Healing Hearts sub-entity: payer mapping ready for customer review; provider enrollment data to be imported once confirmed.
  • IPA/hospital credentialing split: Wellstar and Advocate credential together through group enrollment; HVPA (Michigan) hospital credentialing is separate from IPA enrollment (Trinity automates recredentialing).
  • Hospital privileges: tracking existing provider appointments in Medallion; automated reappointment requests disabled per customer request — waiting on hospital notification before reappointment.
  • Nevada providers: being onboarded slowly by customer side; no immediate enrollment needs per Sharonda.
  • Provider invite cadence: partial outreach sent; remaining invites being managed by customer.

Key Contacts

Customer — Harrison Lamons (harrison.lamons@zarminali.com); Sharonda Caceres, Director of RCM (sharonda.caceres@zarminali.com); Abby Meagher (abby.meagher@zarminali.com); Leisa Sommer (leisa.sommer@zarminali.com); Hailey Granlund (hailey.granlund@zarminali.com). Medallion — Amy Walsh, Senior Account Manager (amy.walsh@medallion.co); Jacqueline Jones, Senior Engagement Manager (jacqueline.jones@medallion.co); Kunal Parwani, Technical Solutions Manager (kunal.parwani@medallion.co); Naomi Denson, Sr. Implementation Manager (naomi@medallion.co).

Active Work

Recurring cadences

  • Weekly implementation sync; transitioning out of implementation 2026-04-25.

In-flight programs

  • IPA payer process review: Jacqueline Jones to review IPA contacts + payer processes this week; scoping project plans for IPA enrollment requests (Wellstar and others; Advocate held pending network setup).
  • Hospital privilege setup: Leisa Sommer tasked with entering existing appointments in Medallion privileging tab; Medallion will manage new hospital applications end-to-end.
  • API build for future provider imports: Harrison Lamons following up internally; status TBD.
  • Healing Hearts entity enrollment: payer mappings ready for Sharonda’s review; provider enrollment data pending import.

Open Issues & Requests

Operational pain

  • Advocate (Illinois): not yet in-network; too much hand holding for Zarminali to be comfortable putting providers through now; IPA enrollment via Advocate on hold until network setup stabilizes — per Weekly Implementation Sync, 2026-04-20.
  • HVPA (Michigan) IPA and Trinity hospital credentialing are separate processes (not credential-together like Wellstar/Advocate); needs distinct handling in Medallion.

Decisions & Commitments

  • 2026-04-20 — Naomi Denson: automated reappointment requests for hospital privileges will NOT be triggered automatically; Zarminali will wait for hospital-initiated notification before requesting reappointment.
  • 2026-04-20 — Jacqueline Jones: committed to reviewing IPA payer processes + contacts by end of week (2026-04-25).
  • 2026-04-20 — Naomi Denson: implementation-to-steady-state transition planned for Friday 2026-04-25, pending Jacqueline’s payer process review completion.

Source History

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