PCCN
Overview
Acronym not expanded in source — appears to be a payer/network where Cortica is enrolling behavioral-health providers. Primary PCCN contact referenced: Deborah Rosenzwig.
Pain Points / Open Issues (severe)
- Medallion repeatedly emailing the wrong contact at PCCN — enrollment requests sent to Deborah Rosenzwig, who has responded multiple times stating she is not the right contact and the submissions are incomplete (no W9, no application items attached).
- Medallion sending follow-ups without reading PCCN’s replies — two-week follow-up cadence continued even after PCCN said “you haven’t submitted the application.” Deanna: “medallion will be like following up on this and she’s like again, you haven’t even submitted the application.”
- Stuck since August 2025 — 8+ months without progress.
- PCCN contacts have expressed frustration directly to Cortica.
Active Work / Processes
- As of 2026-04-16, Medallion has flagged PCCN for 100% QC going forward — all new or resubmitted enrollments must pass QC/QA before send.
- QC/QA agents are now required to read the payer mailbox for responses before issuing follow-ups (process change addressing the root cause).
- Cortica flipping specific PCCN enrollments (e.g., the Deborah-referenced provider) to client-owned so they can drive directly.
- Medallion adding a tracking tab specifically for Cortica’s PCCN enrollments to monitor QC review and any new apps.
Related Customers
Source History
- 2026-04-16 — A