Transcript
Annie Walls (00:03) hey.
James Donachie (00:04) How’s your Mondays going?
Annie Walls (00:08) Going? All right? How about you?
James Donachie (00:11) Oh, it’s a busy Monday. Every Monday is busy though.
Annie Walls (00:18) Yes. Let me see if Jill is hopping on. Okay, I made myself some lunch, so I’ll be off camera for the first part.
James Donachie (00:31) Oh, no worries.
James Donachie (00:37) I just grabbed a bite in between meetings too.
Annie Walls (00:44) Got to fit it in sometime it.
James Donachie (00:46) Is, yeah, very challenging because there’s always one more thing to do and I’m like that’s a five minute thing and then somehow it ends up taking up the full half hour that I had in between meetings.
Annie Walls (01:10) Hey, Jill. Hey, guys. Sorry, howdy no worries. I normally have.
Jill Hammerich (01:20) My phone here with like my reminders, but I dropped it and ran it over at home depot yesterday with my shopping cart. So don’t have that.
Annie Walls (01:27) Anymore, oh, no, I’m working through that right now.
Jill Hammerich (01:34) Waiting for my replacement. So, sorry for my tardiness.
James Donachie (01:37) Oh, don’t.
Jill Hammerich (01:38) want to interrupt, but I don’t really have anything I think for today. I’m just meeting with my team. I just wrapped up some one on ones. I know we got some updates for a couple partners for memorial Hermann, for some of the providers that are sitting out there with partial credentials. So I don’t know if you guys have received those as well. Other than that, I don’t really have anything for today.
James Donachie (02:04) Okay. Jen, did you want to start on our end?
Jennifer Mikel (02:12) I don’t have anything unless you guys have anything for me.
Annie Walls (02:17) Yeah, we have two things. So for the limited power of attorney and authorization form, Jen. I realized that for our therapists, they wouldn’t need that Dea page. It’s not applicable. So I just emailed you about that if we could use.
James Donachie (02:33) It.
Annie Walls (02:35) use a different copy depending on whether they’re a prescriber or not.
Jennifer Mikel (02:43) Okay. Got it. I just saw your email, yeah.
Annie Walls (02:47) I just sent it but just wanted to let you know. And then I… also noticed that for Tracy Klein. So… I put in a request for her credentialing at THR, on Friday, and she’s being assigned tasks to pretty much like fill out all of her credentialing paperwork. So that’s not really that’s not the process we typically follow. So I wanted to call it out to you let.
Jennifer Mikel (03:17) Me, look at that while you have this. Let me pull over. How did those get in there? Hold on one second? Okay. Yeah, somebody loaded task in here. Like math them.
Jennifer Mikel (05:28) I need to figure out how that happened. So they don’t go to the provider?
Annie Walls (05:41) Ugh. Can I just leave a comment saying tyska, spelled out by medallion and close out the task for now or?
Jennifer Mikel (05:49) Yeah. I’m going to delete them. Okay? I’m deleting them right now, but I need to figure out why these were mapped. So I’m glad you brought that to my attention because… I didn’t know… this was mapped.
James Donachie (07:00) Jen, are you working on that right now? You look deep in thought?
Jennifer Mikel (07:03) Yeah. Sorry. I’m trying to figure that out. Sorry.
James Donachie (07:08) Oh, no. You’re good. While that was while you were working on that, I was just going to give any, I have a few updates. But the first one I just wanted to give which is like quick was I have the team looking at the reporting… queue that we talked about last week, you send over the like what fields are relevant that is still in flight.
James Donachie (07:34) But I did submit that. So I’m tracking that. On our end. Our analytics team has a bit of a bit of a queue. So I’m just following up with the team this week, but hoping to get those updates made to, that report was the first one. I just wanted to make sure that it’s, on my list here that I had to follow up with you for this week.
Annie Walls (07:59) Sounds good?
Annie Walls (08:06) Is that the only one over there?
James Donachie (08:07) Oh, yeah. No, I have other ones. I wasn’t sure if Jen was about, to give us an update. I wasn’t sure how quickly she’s working. I can hop into my, the priority tickets I have. I was tracked down updates on them for… you as well. Let me, okay, let me share my screen because I was jotting them down as I was following up with, all the different teams and I can, I’ll include these updates too. Can you guys see my screen?
Jennifer Mikel (08:46) Yes.
James Donachie (08:47) Okay. So for the provider complaint, I spoke with Deanna cook from our, the medallion legal team and she confirmed that while the current power of attorney doesn’t explicitly cover hospital applications, she is going to work to update it to include these submissions and suggest like we can argue the original intent covers them in the interim. So she’s going to make, the language more clear. I guess that was something that was already on her radar because it was a little vague but she said that there’s an argument to be made that it does cover them.
Annie Walls (09:29) Okay. Yeah. On that one, I was able to draft a response and I think she is fine. So, okay.
James Donachie (09:39) That should, I’m gonna keep tracking that, I know as you guys can imagine legal there’s a whole approval process that goes on there, but it’s, on my radar that’s something I’m kind of like tracking. So I just wanted to make sure that we got an update for that, the expirables report in the overview section, missing certifications. So, the medallion tech team is currently investigating a potential data mapping lag between the provider profile and the overview dashboard, which may be causing… those certifications to be excluded. So they’re just gonna, they’re looking at that. And so hopefully I’ll have an update as, the week kind of progresses on that report as well. But that, that’s open, and they’re kind of working on it. And… then the last one was for Jennifer’s Tennessee license. The Tennessee licensure application for Jennifer has expired and was moved to the inactive side because it required documentation regarding that Daytona police, which I think he said was not received from the provider. They said that there was a task for both the admin, and the provider out there for you guys on that. But I just wanted to, I know that you said in your note that, it wasn’t there. So I just wanted to kind of get clarity but they said the resolution, there is a new service request must be initiated if the client wishes to proceed.
Annie Walls (11:29) When there was an admin task about that… being a missing item. And the last note was from our… practice manager on QT. But then there was no like I feel like if a license application fire then we would probably like is that something that can be flagged directly to like via email to me ahead of time?
James Donachie (11:54) Yeah. Let me, let me get with Tristan on that. I don’t know that like the current workflow, but my hope is that one, it doesn’t happen. And if it can’t go to you, then at least it can go to me and I can go to you. So let me figure out how like, what workaround, we can do there, if we need one, or… if there, if there’s a way for us to improve that process? Okay?
Annie Walls (12:22) Because I think, I don’t think Jennifer actually needs the Tennessee one. So it worked out this time, but yeah, if a license application was going to expire, then I’d hope we could escalate it more than just, you know, the admin task. And then like I said, the last comment made was in February. So like a month before expiration?
James Donachie (12:47) Yeah. Let me get with Tristan and see like how like what, what’s the best way to work with her team on those type of things?
Annie Walls (12:59) Sounds good. But.
James Donachie (13:01) Those were the four that I had, and I’ll put these in that, in the recap too, just so, you can have them. And then obviously, for the ones that are, we’re still like working on like the report as I get more updates, I’ll make sure that you guys are in the loop but I just wanted to like make sure that you knew that they’re in the right hands over here on the medallion team.
Annie Walls (13:29) Awesome. I appreciate it. I… think that was all we had hey.
Kira Fleshman (13:35) I have a question about, I know I missed last week’s meeting. So maybe you all aligned on the escalation protocol. Where are we at? So.
James Donachie (13:44) You were out and Steph was out last week. So I have, a follow up with her. I have a catch up with her tomorrow because they’re we are going to sync up with gabby and Amy on our end just so we can get approval. We’ve been with, we had three escalate the tier two. And so the, those were kind of unofficially doing it, but we just want to get the paperwork, so, or, you know, all that signed off, but I don’t anticipate there being anything. So hopefully more good news, to share on those two. Okay?
Kira Fleshman (14:20) Yep. That’s helpful. Yeah, I already noticed the priority to like the lingo and stuff. So, yeah, hopefully we’re all on the same page, but I just want to make sure we officially were, and that you have signed off from all the teams you need to get signed off on your.
James Donachie (14:39) Side. Yes, I’m hoping to get the official sign off. We are, we’re in the unofficial, but functioning, this is last week was a good use case for why. I think that this makes sense. Great. Okay.
Kira Fleshman (14:55) Sounds good. And then once we get that go ahead from, you know, we’ll take the next steps in terms of making sure our teams are aware, but we just didn’t want to get anything in front of them until it was finalized and then they’ll start following, that escalation protocol perfect.
James Donachie (15:13) Yeah. I, so my, I’m catching up with Steph tomorrow, so you’ll probably have an email depending on how quickly people are willing to maybe tomorrow, or Wednesday, but I’ll give you an update regardless, okay?
Kira Fleshman (15:28) Thanks.
Annie Walls (15:28) James, thank you any… anything.
James Donachie (15:35) Else, Jen, I know you’re plugging away on your thing, but.
Jennifer Mikel (15:40) I corrected those tasks for Tracy, so those have been removed already, Annie. So you, the provider won’t see those. And I’m just trying to figure out about the mapping on that application and also to figure out to make sure I get an update with some of those changes because I wasn’t aware that was mapped. So that way those tasks don’t go out because they’re kind of like auto pop up populated when those are mapped to go out, when the, when that line goes out, to the specialist. Okay? So that’s kind of a new thing, to save on… the, when the line goes out, it’s just so everything goes out in one sweep, kind of like how the Iris dops and the attestation. So everything goes out at once.
Annie Walls (16:35) And it’s.
Jennifer Mikel (16:36) kind of it’s it was part of the checklist what is needed for providers and I think it was part of a testing thing, but I didn’t think it was alive. So that’s why I was kind of like, why is this, why is this out there? So I wasn’t sure why I was active yet.
Annie Walls (16:57) All righty. Sounds good. Figured out awesome.
James Donachie (17:01) Well, if there’s nothing else, I’m happy to give you guys some time back, which will be probably it’ll probably go before you even notice it all.
Annie Walls (17:16) Right.
James Donachie (17:18) Well, it was great catching up with you. I will have updates. I’ll be in contact over email throughout the week, but if anything, you know, pops up, you know, where to find me, I’ll be here.
Annie Walls (17:30) All right. Bye.