MedallionAI Wiki

Iris Telehealth

· 1 Gong source

Iris Telehealth

Snapshot

Telehealth company (joint partner model); active Medallion customer with weekly operations sync covering privileging, credentialing, and escalation workflows.

Key Contacts

Customer — Kira Fleshman, VP Operations & GM Scheduled Services (kira.fleshman@iristelehealth.com); Annie Walls (erica.dale@iristelehealth.com); Jill Hammerich (jill.hammerich@iristelehealth.com); Emily Griffin (emily.griffin@iristelehealth.com). Medallion — James Donachie, Engagement Manager (james@medallion.co); Jennifer Mikel, Privileging Manager (jennifer.mikel@medallion.co); Stephanie Ryan, Senior Account Manager (stephanie.ryan@medallion.co).

Active Work

Recurring cadences

  • Weekly Iris/Medallion Operations Sync (joint partner + Iris format) — Gong 2026-04-20.

Open programs

  • Escalation protocol (tier 2) pending official sign-off from Gabby and Amy on Medallion side; three escalations have been handled informally; James Donachie syncing with Stephanie Ryan to finalize, with Iris to brief their teams once approved.
  • Reporting queue: analytics team investigating data mapping lag between provider profile and overview dashboard causing certifications to be excluded from expirables report.

Open Issues & Requests

Operational pain

  • Limited power of attorney / authorization form includes DEA page not applicable to therapists (non-prescribers); Annie Walls requested a separate copy per prescriber vs. non-prescriber type — per Gong 2026-04-20.
  • Tracy Klein credentialing at THR: incorrect tasks were auto-populated to the provider due to misconfigured task mapping; Jennifer Mikel deleted tasks and is investigating root cause of mapping to prevent recurrence (Gong 2026-04-20).
  • License expiration escalation: Tennessee license for a provider expired/went inactive due to missing Daytona police documentation; last admin note was ~1 month before expiration in February; Annie Walls requested proactive email escalation before expiration, not only admin-task notification; new service request required to proceed (Gong 2026-04-20).

Decisions & Commitments

  • 2026-04-20 — James Donachie: will follow up with Tristan to determine best notification workflow for expiring license applications (email escalation before expiration, ideally to Annie Walls or James).
  • 2026-04-20 — Deanna Cook (Medallion legal): POA language update in progress to explicitly cover hospital applications; current language arguably covers them in the interim; formal language update on her radar.

Source History

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