Advocare

Snapshot

Multi-care-center medical group; active Medallion customer in ongoing weekly sync cadence with credentialing operations team.

Customer — Dawn Candia, Director of Credentialing (dcandia@advocaredoctors.com); Tanisha Roebuck (troebuck@advocaredoctors.com). Medallion — Jason Zednick, Engagement Manager (jason.zednick@medallion.co); Jeannine Hale, Senior Engagement Manager (jeannine@medallion.co); Peter Bosworth, Account Manager II (peter@medallion.co).

Recurring cadences

Operational pain

Horizon NJ commercial vs. managed Medicaid line separation: Horizon NJ approval comes in two stages — commercial first, then Horizon NJ Health (Managed Medicaid) separately. In Medallion the care centers see a single “Horizon Blue Cross Blue Shield” line, so they can’t tell which line of business is approved. Workaround per Jason: when commercial approval arrives, edit the existing enrollment and add the commercial line of business; separate effective dates can be split if needed. Dawn wants the lines visually separated for care-center clarity. Per Gong 2026-04-20.

2026-04-20 — Email bug resolved: care center managers were receiving email notifications for providers not in their care center. Root cause: a team was configured without attributes, causing all managers to be linked to that care center. Tanisha Roebuck fixed it; no further complaints as of 2026-04-20. Per Gong 2026-04-20.