Twin Health

Snapshot

Active Medallion customer; credentialing + renewal management in progress across a multi-provider roster with weekly/Thursday sync cadence.

Customer — Lorraine Millas, (lorraine.millas@twinhealth.com); Larissa Brefka (larissa.brefka@twinhealth.com); Tamara Ragland (tamara.ragland@twinhealth.com); Jecintha, Manager Clinic Operations & Risk Management (jecintha@twinhealth.com); Danielle, Implementation & Clinical Delivery Head (danielle@twinhealth.com). Medallion — Kyle Rice, Engagement Manager (kyle.rice@medallion.co).

Recurring cadences

Weekly/Thursday sync calls with Lorraine, Larissa, and Tamara covering credentialing status and renewal updates (Gong 2026-04-20).

Open credentialing items (as of 2026-04-20)

Lisa Shaw: IMLC info needs to be uploaded into her profile; attestation received; awaiting completion to push through (per Gong call, 2026-04-20).
Brian Carpenter: near completion (green shield); credentialing team finalizing license verifications (Gong 2026-04-20).
Molly Wilhelm: Oklahoma collaborative practice agreement (CPA) outstanding; full form returned by Molly day-of call; Lorraine to submit complete packet (Gong 2026-04-20).
Elsa (Elisa Garcia): South Carolina renewal pending portal login (Gong 2026-04-20).
Pega: South Carolina renewal — on maternity leave; returns 2026-07-06; Bianca to reach out via personal email to complete SC renewal due 2026-04-30 (Gong 2026-04-20).
Linda Delaney: South Carolina license expires this month; Kyle asked intake team to advance renewal (Gong 2026-04-20).
Carla Perry Davis (new PA): credentialing to be prioritized per Lorraine’s request (Gong 2026-04-20).
Brianna + Elisa: escalated by Larissa on 2026-04-20 (Gong 2026-04-20).
Alex: disclosure-question flag (triangle indicator) — known malpractice hit; Lorraine confirmed not expected to be new; Kyle to verify (Gong 2026-04-20).
Randy Berklich (and Palm): standing MPTP flag due to malpractice history; expected on every re-credentialing run (Gong 2026-04-20).

2026-04-20 — Kyle: all outstanding emails from April 17 re expiration date updates have been resolved; no open items from that batch.
2026-04-20 — Lorraine: Pega’s SC renewal requires personal email contact due to maternity; flagged Bianca to handle.
2026-04-20 — Kyle: will prioritize Carla Perry Davis credentialing and ensure Linda Delaney renewal is advanced through intake.
2026-04-20 — Lorraine: Brie Willis entered credentialing — Tamara to move her into the correct queue after the call.